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Neptuno Hotel & SPA

4.0 star property
Eco-certified hotel with 3 outdoor pools and a full-service spa

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Photo gallery for Neptuno Hotel & SPA

3 outdoor pools, a waterfall pool, pool umbrellas, sun loungers
Premium Room, Terrace (Exterior Jacuzzi) | Premium bedding, in-room safe, desk, soundproofing
Comfort Double Room Single Use | Premium bedding, in-room safe, desk, soundproofing
Reception
Premium Room, Terrace (Interior Jacuzzi) | Terrace/patio

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Gym
  • Parking available
  • Room service
  • Pet friendly
  • Spa

Room options

Available filters for rooms
Showing 19 of 19 rooms

View all photos for Comfort Double Room Single Use

Comfort Double Room Single Use | Premium bedding, in-room safe, desk, soundproofing

Comfort Double Room Single Use

Highlights

Soundproofed
Air conditioning
Heating
TV
Premium bedding
Ceiling fan
Hair dryer
Private bathroom
  • 19 sq m
  • Sleeps 1
  • 1 Double Bed

View all photos for Superior Double Room Single Use, Balcony

Premium bedding, in-room safe, desk, soundproofing

Superior Double Room Single Use, Balcony

Highlights

Balcony
Soundproofed
Air conditioning
Heating
Free cribs/infant beds
TV
Ceiling fan
Premium bedding
  • 19 sq m
  • Sleeps 1
  • 1 Double Bed

View all photos for Superior Room (3 Adults)

Premium bedding, in-room safe, desk, soundproofing

Superior Room (3 Adults)

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
TV
Ceiling fan
Premium bedding
Hair dryer
  • 19 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Junior Suite, Balcony (2 Adults and 2 Children)

Premium bedding, in-room safe, desk, soundproofing

Junior Suite, Balcony (2 Adults and 2 Children)

Highlights

Balcony
Soundproofed
Air conditioning
Heating
Free cribs/infant beds
TV
Separate bedroom
Premium bedding
  • 19 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Premium Room, Terrace (Exterior Jacuzzi)

Premium Room, Terrace (Exterior Jacuzzi) | Premium bedding, in-room safe, desk, soundproofing

Premium Room, Terrace (Exterior Jacuzzi)

Highlights

Terrace
Soundproofed
Air conditioning
Heating
Free cribs/infant beds
TV
Ceiling fan
Premium bedding
  • 19 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Junior Suite (3 Adults)

Premium bedding, in-room safe, desk, soundproofing

Junior Suite (3 Adults)

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
TV
Premium bedding
Sofa bed - double
Ceiling fan
  • 19 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Junior Suite (2 Adults)

Premium bedding, in-room safe, desk, soundproofing

Junior Suite (2 Adults)

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
TV
Premium bedding
Sofa bed - double
Ceiling fan
  • 19 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Junior Suite, Balcony (3 Adults)

Premium bedding, in-room safe, desk, soundproofing

Junior Suite, Balcony (3 Adults)

Highlights

Balcony
Soundproofed
Air conditioning
Heating
Free cribs/infant beds
TV
Premium bedding
Sofa bed - double
  • 19 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Superior Room, Balcony (2 Adults)

Premium bedding, in-room safe, desk, soundproofing

Superior Room, Balcony (2 Adults)

Highlights

Balcony
Soundproofed
Air conditioning
Heating
Free cribs/infant beds
TV
Ceiling fan
Premium bedding
  • 19 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Junior Suite, Balcony (2 Adults)

Premium bedding, in-room safe, desk, soundproofing

Junior Suite, Balcony (2 Adults)

Highlights

Balcony
Soundproofed
Air conditioning
Heating
Free cribs/infant beds
TV
Premium bedding
Sofa bed - double
  • 19 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Premium Room, Balcony (Interior Jacuzzi)

Premium Room, Balcony (Interior Jacuzzi) | Premium bedding, in-room safe, desk, soundproofing

Premium Room, Balcony (Interior Jacuzzi)

Highlights

Balcony
Soundproofed
Air conditioning
Heating
Free cribs/infant beds
TV
Ceiling fan
Premium bedding
  • 19 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Room (2 Adults)

Superior Room (2 Adults) | Premium bedding, in-room safe, desk, soundproofing

Superior Room (2 Adults)

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
TV
Ceiling fan
Premium bedding
Hair dryer
  • 19 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Junior Suite, Balcony (2 Adults + 1 Child)

Premium bedding, in-room safe, desk, soundproofing

Junior Suite, Balcony (2 Adults + 1 Child)

Highlights

Balcony
Soundproofed
Air conditioning
Heating
Free cribs/infant beds
TV
Premium bedding
Sofa bed - double
  • 19 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Junior Suite (2 Adults and 1 Child)

Premium bedding, in-room safe, desk, soundproofing

Junior Suite (2 Adults and 1 Child)

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
TV
Separate bedroom
Premium bedding
Ceiling fan
  • 19 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Superior Room, Balcony (3 Adults)

Premium bedding, in-room safe, desk, soundproofing

Superior Room, Balcony (3 Adults)

Highlights

Balcony
Soundproofed
Air conditioning
Heating
Free cribs/infant beds
TV
Ceiling fan
Premium bedding
  • 19 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Room, Balcony (2 Adults and 1 Child)

Premium bedding, in-room safe, desk, soundproofing

Superior Room, Balcony (2 Adults and 1 Child)

Highlights

Balcony
Soundproofed
Air conditioning
Heating
Free cribs/infant beds
TV
Ceiling fan
Premium bedding
  • 19 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Premium Room, Terrace (Interior Jacuzzi)

Premium Room, Terrace (Interior Jacuzzi) | Premium bedding, in-room safe, desk, soundproofing

Premium Room, Terrace (Interior Jacuzzi)

Highlights

Terrace
Soundproofed
Air conditioning
Heating
Free cribs/infant beds
TV
Ceiling fan
Premium bedding
  • 19 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Junior Suite (2 adults + 2 children)

Premium bedding, in-room safe, desk, soundproofing

Junior Suite (2 adults + 2 children)

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
TV
Premium bedding
Sofa bed - double
Ceiling fan
  • 19 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Superior Room (2 Adults and 1 Child)

Premium bedding, in-room safe, desk, soundproofing

Superior Room (2 Adults and 1 Child)

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
TV
Ceiling fan
Premium bedding
Hair dryer
  • 19 sq m
  • Sleeps 3
  • 1 Queen Bed and 2 Twin Beds

About the neighborhood

Map
Carrer de Sant Josep, 82, Calella, 08370

What's nearby

  • St. Jaume Hospital - 5 min walk - 0.5 km
  • Calella Beach - 11 min walk - 0.9 km
  • Calella Lighthouse - 3 min drive - 2.1 km
  • Cala Nudista de la Vinyeta - 11 min drive - 4.0 km
  • Pineda de Mar Beach - 14 min drive - 4.6 km

Getting around

  • Calella Station - 8 min walk
  • Barcelona El Prat Airport (BCN) - 62 min drive

Restaurants

  • ‪Canape - ‬6 min walk
  • ‪Xiri 9 - ‬16 min walk
  • ‪La Fusta - ‬4 min walk
  • ‪Luna Gaucha - ‬5 min walk
  • ‪Cantinflas & Grouchos - ‬6 min walk

About this property

Neptuno Hotel & SPA

Upscale eco-certified hotel near Calella Beach
Located close to Museum of Tourism and Calella Lighthouse, Neptuno Hotel & SPA provides a terrace, a coffee shop/cafe, and dry cleaning/laundry services. Indulge in a body treatment, a deep-tissue massage, and aromatherapy at Shama SPA, the onsite spa. The on-site Mediterranean cuisine restaurant, La Fabrica, offers breakfast, dinner, and a poolside location. Stay connected with free in-room WiFi, and guests can find other amenities such as car rentals on site and a bar.
You'll also enjoy perks such as:
  • 3 outdoor pools with sun loungers and pool umbrellas
  • Buffet breakfast (surcharge), free bicycle rentals, and self parking (surcharge)
  • A roundtrip airport shuttle (surcharge), a waterfall pool, and multilingual staff
  • Concierge services, a front-desk safe, and tour/ticket assistance
Room features
All 91 rooms boast comforts such as premium bedding and laptop-compatible safes, as well as perks like free WiFi and air conditioning.
More conveniences in all rooms include:
  • Heating and ceiling fans
  • Recycling, LED light bulbs, and eco-friendly cleaning products
  • Bathrooms with eco-friendly toiletries and showers
  • TVs with satellite channels
  • Wardrobes/closets, daily housekeeping, and desks

Awards and affiliations

Eco-Certified Property
This property participates in Biosphere, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Catalan, English, French, German, Italian, Russian, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Secured, covered self parking on site (EUR 20 per night)
  • Wheelchair-accessible parking available
  • Onsite parking options include a garage

Food and drink

  • Daily buffet breakfast available 7:30 AM to 10:30 AM for a fee: EUR 15 for adults and EUR 10.50 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Hosted evening meal available daily for a fee of EUR 25
  • Snack bar/deli

Restaurants on site

  • La Fabrica
  • Restaurante Neptuno

Things to do

  • 3 outdoor pools
  • Billiards/pool table
  • Free bicycle rentals
  • Full-service spa
  • Gym
  • Sauna
  • Steam room
  • Waterfall pool

Family friendly

  • 3 outdoor pools
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Hot stone massages
  • Hot tub
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Treatment room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Portable hoist available
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 2 buildings
  • 4 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Built in 1961
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Living plant wall
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Laptop-compatible safe
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets
LIST_ALT

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 10:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Guests will receive smart lock details

Access methods

Staffed front desk, smart lock

Pets

Pets allowed for an extra charge of EUR 15 per pet, per night, plus a deposit of EUR 50 per stay
Service animals are welcome, and are exempt from fees
1 total (up to 44 lbs per pet)
Pets cannot be left unattended
Food and water bowls are available

Children and extra beds

Children are welcome

Property payment types

MONETIZATION_ON

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 1.32 per person, per night, up to 7 nights. This tax does not apply to children under 17 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 15 for adults and EUR 10.50 for children
  • Airport shuttle fee: EUR 150 per vehicle (one-way, maximum occupancy 6)
  • Covered self parking fee: EUR 20 per night
  • Pet deposit: EUR 50 per stay
  • Pet fee: EUR 15 per pet, per night
  • Service animals are exempt from fees
  • Hosted evening meal: EUR 25

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses solar energy, plus a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Property Registration Number HB-000310, HB-000310, HB-000310, HB-000310, HB-000310, HB-000310, HB-000310, HB-000310, HB-000310, HB-000310, HB-000310, HB-000310, HB-000310, HB-000310, HB-000310, HB-000310, HB-000310, HB-000310, HB-000310, HB-000310, HB-000310, HB-000310, HB-000310, HB-000310, HB-000310, HB-000310, HB-000310, HB-000310, HB-000310, HB-000310, HB-000310, HB-000310, HB-000310, HB-000310, HB-000310, HB-000310, HB-000310, HB-000310, HB-000310, HB-000310, HB-000310, HB-000310, HB-000310, HB-000310, HB-000310, HB-000310, HB-000310, HB-000310, HB-000310, HB-000310, HB-000310, HB-000310, HB-000310, HB-000310, HB-000310, HB-000310, HB-000310, HB-000310, HB-000310, HB-000310, HB-000310, HB-000310, HB-000310, HB-000310, HB-000310, HB-000310, HB-000310, HB-000310, HB-000310, HB-000310, HB-000310, HB-000310

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Guests under 18 years old are not allowed in the spa

Property is also known as

Hotel Neptuno
Hotel Neptuno Calella
Neptuno Calella
Neptuno Hotel
Hotel Neptuno
Neptuno Hotel & SPA Hotel
Neptuno Hotel & SPA Calella
Neptuno Hotel & SPA Hotel Calella

Frequently asked questions

Does Neptuno Hotel & SPA have a pool?

Yes, this property has 3 outdoor pools.

Is Neptuno Hotel & SPA pet-friendly?

Yes, this hotel allows pets (limit 1 total) with a maximum weight of up to 44 lbs per pet. There's a deposit of EUR 50 per stay and a fee of EUR 15 per pet, per night. Service animals are exempt from fees.

How much is parking at Neptuno Hotel & SPA?

Self parking is available for EUR 20 per night.

What time is check-in at Neptuno Hotel & SPA?

Check-in start time: 2:00 PM; Check-in end time: 10:00 PM.

What time is check-out at Neptuno Hotel & SPA?

Check-out is at noon.

Does Neptuno Hotel & SPA provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of EUR 150 per vehicle applies.

Where is Neptuno Hotel & SPA located?

Situated near the beach, this spa hotel is within a 15-minute walk of Museum of Tourism and Calella Beach. Calella Lighthouse and Pineda de Mar Beach are also within 3 mi (5 km). Calella Station is 8 minutes by foot.

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Neptuno Hotel & SPA Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 14 out of 29 reviews
Rating 8 - Good. 11 out of 29 reviews
Rating 6 - Okay. 4 out of 29 reviews
Rating 4 - Poor. 0 out of 29 reviews
Rating 2 - Terrible. 0 out of 29 reviews

8.6/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Stian

Liked: Staff & service, amenities, property conditions & facilities
Friendly and helpful staff at the hotel
Stayed 8 nights in Jul 2024

8/10 Good

Gulam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice small hotel. Evening meal was perfect. Food made freshly. The salmon was really good.
Stayed 2 nights in Aug 2024

10/10 Excellent

Ebenezer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is so lovely. Very nice 👌
Stayed 4 nights in May 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic. Basic and small but quirky and bright room, and it had everything. Very nice breakfast, friendly colleagues, a great massage, nice little rooftop with pool where to hide from the streets below.
Stayed 2 nights in Apr 2024

10/10 Excellent

DIANE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant stay
Lovely well located boutique hotel. Friendly staff. Comfortable clean room. Free safe. Nice small sunbathing area and pool. Nice continental breakfast. Yummy muffins. Overall perfect stay. Easy walking distance to shops and restaurants. 10 mins to train station and beach
View from balcony
Sunbathing area
Stayed 6 nights in May 2022

8/10 Good

Denis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 2 nights in May 2023

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was really nice and staff where helpful but didn’t expect to pay 50 euro room deposit incase you stole a towel 😩
Stayed 7 nights in Jul 2022

6/10 Okay

Brian Thomas

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Liked the modern appearance and style, and the restaurant and bar facilities. However the hotel lacks a decent size swimming pool. I feel that the hotel room was not up to the standard of a four star hotel as the wardrobe had no door, and only 6 clothes hangers on the rail and most importantly no drawers at all for the storage of clothes. I dont expect to be living out of a suitcase in a four star. But the bed and aircon were excellent
Stayed 7 nights in Jul 2024

10/10 Excellent

Mikey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2024

8/10 Good

Thibault

Liked: Cleanliness, staff & service, property conditions & facilities
+ Hébergement confortable. Facilement accessible et bien placé. Nourriture fraîche et de qualité. - Manque d’un étendoir ou terrasse pour sécher les serviettes (chambre 102). Les femmes de ménages qui nettoient à partir de 7h30 dans un boucan pas possible, adieu la grasse matinée… L’eau du dîner servie et payante (2,80€ le litre) alors qu’il vient du robinet, très moyen !
Stayed 4 nights in Aug 2024

8/10 Good

Robin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jul 2024

10/10 Excellent

Zeradasht

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wir waren insgesamt 8 Tage dort. Mitarbeiter inklusive dem Reinigungspersonal waren immer super nett und gut gelaunt. Das buffet war nicht sehr abwechslungsreich aber dafür übersichtlich, frisch und lecker. Alles in einem haben wir uns sehr wohl gefühlt.
Stayed 7 nights in Jul 2024

6/10 Okay

Berthel

Liked: Cleanliness, staff & service
Net hotel Plus; - midden in centrum - uitgebreid ontbijt -pas om 12.00 uitchecken -bus op 1 min lopen, trein 10 min lopen Min -3 superkleine zwembadjes 90cm diep met troebel water - handdoeken 1x / 3 dagen - beddengoed 1x / wk -douche smerig(schimmel) -geen balkon (natte handdoeken niet te drogen) -veel ouderen (ik was met 2 tieners) -strand met steentjes
Stayed 7 nights in Jun 2024

6/10 Okay

Anthony

Liked: Staff & service
Stayed 7 nights in Jun 2024

8/10 Good

Barbara

Stayed 7 nights in Jun 2024

10/10 Excellent

guy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rien à redire sur cet hôtel. Situation géographique bonne. Les hôtesses d’accueil pourraient parler français ou avoir des notions. Le restaurant agréable, plats variés mais la nourriture « tiède ».
Stayed 7 nights in Jun 2024

10/10 Excellent

casta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2024

8/10 Good

Petteri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

6/10 Okay

Dennis

Liked: Staff & service, property conditions & facilities
Stayed 7 nights in Aug 2023

8/10 Good

Semen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sind sehr zufrieden, jedoch sind Parkplatzprese zu hoch
Stayed 4 nights in Aug 2023

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2023

8/10 Good

Heiko

Liked: Cleanliness, amenities, property conditions & facilities
Der sevice war unzufrieden, nach dem essen wurde man nicht bedient die servicekräfte sind an einem vorbei gelaufen ohne einmal zu fragen ob man etwas trinken möchte. Es war eine live musik auf der terasse und hätte gerne was getrunken man merkte es fühlte sich keiner zuständig. Ein mangel des service , die leute richtig einzuteilen. Aber das hotel war top.
Stayed 6 nights in Jul 2023

10/10 Excellent

Rafael

Stayed 2 nights in Apr 2023

10/10 Excellent

Carlos

Stayed 1 night in Aug 2022

8/10 Good

Samuel

Liked: Property conditions & facilities, room comfort
Service à revoir
Au check-in, l’accueil était antipathique. De plus, il est interdit d’apporter des boissons ou de la nourriture dans les chambres. Évidemment, personne ne te prévient et quand tu demandes des glaçons pour te servir un verre dans la chambre, le barman t’agresse presque pour te dire que tu ne peux pas et qu’il ne peut même pas te donner un verre vide. C’est assez inédit comme politique, surtout pour un 4 étoiles. Le réceptionniste nous a renseigné les mauvaises heures du petit-déjeuner : 7:30 à 11:00. Quand tu arrives le vendredi matin à 10:20, la serveuse te dit que le buffet est fermé. Le petit-déjeuner est servi jusqu’à 10:00 en semaine et jusqu’à 11:00 uniquement le samedi et le dimanche. Heureusement, la serveuse du bar a fait son possible pour nous servir une assiette garnie. Par contre, pas un mot du réceptionniste, pas d’excuses, rien alors que l’erreur venait de lui…Une fois de plus, super service pour un 4 étoiles!!! À part tous ces accros, la chambre est confortable et l’hôtel est moderne.
Stayed 4 nights in Jun 2022