See all properties
Save

Mövenpick Hotel Cairo - Media City

5.0 star property
Luxury hotel with 3 restaurants and 2 outdoor pools

Choose dates to view prices

Photo gallery for Mövenpick Hotel Cairo - Media City

3 restaurants, breakfast, lunch, dinner served; international cuisine
Interior
Bar (on property)
Premium bedding, memory foam beds, minibar, in-room safe
Premium bedding, memory foam beds, minibar, in-room safe

Reviews

7.4 out of 10
Good

Popular amenities

  • Bar
  • Pool
  • Parking available
  • Spa
  • Room service
  • Gym
The current price is AED 427
AED 550 total
includes taxes & fees
26 Mar - 27 Mar

Room options

Available filters for rooms
Showing 16 of 16 rooms

View all photos for Premier Room, 2 Twin Beds

Premium bedding, memory foam beds, minibar, in-room safe

Premier Room, 2 Twin Beds

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Memory foam bed
  • 35 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Executive Twin Room

Premium bedding, memory foam beds, minibar, in-room safe

Executive Twin Room

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Memory foam bed
  • 33 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Executive Room, 1 King Bed, City View

Premium bedding, memory foam beds, minibar, in-room safe

Executive Room, 1 King Bed, City View

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Memory foam bed
  • 35 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Premiere Suite Pool View

Premium bedding, memory foam beds, minibar, in-room safe

Premiere Suite Pool View

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Blackout drapes/curtains
  • 55 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room, 1 King Bed

Premium bedding, memory foam beds, minibar, in-room safe

Executive Room, 1 King Bed

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Memory foam bed
  • 35 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Twin Room, City View

Premium bedding, memory foam beds, minibar, in-room safe

Executive Twin Room, City View

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Memory foam bed
  • 33 sq m
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for Executive Suite, 1 King Bed

Premium bedding, memory foam beds, minibar, in-room safe

Executive Suite, 1 King Bed

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Memory foam bed
  • 55 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Room, 1 Double Bed with Sofa bed, Pool View

Premium bedding, memory foam beds, minibar, in-room safe

Premier Room, 1 Double Bed with Sofa bed, Pool View

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Memory foam bed
  • 35 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Premier Room, 1 Double Bed

Premium bedding, memory foam beds, minibar, in-room safe

Premier Room, 1 Double Bed

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Memory foam bed
  • 35 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Executive Room, 1 King Bed, Garden View

Premium bedding, memory foam beds, minibar, in-room safe

Executive Room, 1 King Bed, Garden View

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Memory foam bed
  • 35 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Pool View

Premium bedding, memory foam beds, minibar, in-room safe

Deluxe Room, 1 King Bed, Pool View

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Memory foam bed
  • 35 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Twin Room, 2 Twin Beds, Pool View

Premium bedding, memory foam beds, minibar, in-room safe

Premier Twin Room, 2 Twin Beds, Pool View

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Memory foam bed
  • 35 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Twin Room, 2 Twin Beds, Pool View

Premium bedding, memory foam beds, minibar, in-room safe

Deluxe Twin Room, 2 Twin Beds, Pool View

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Memory foam bed
  • 35 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Junior Suite, 1 King Bed with Sofa bed, Pool View

Junior Suite, 1 King Bed with Sofa bed, Pool View | Premium bedding, memory foam beds, minibar, in-room safe

Junior Suite, 1 King Bed with Sofa bed, Pool View

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Blackout drapes/curtains
  • 55 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Classic Room, 1 King Bed, Pool View

Premium bedding, memory foam beds, minibar, in-room safe

Classic Room, 1 King Bed, Pool View

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Memory foam bed
  • 35 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Twin Room, 2 Twin Beds, Pool View

Premium bedding, memory foam beds, minibar, in-room safe

Classic Twin Room, 2 Twin Beds, Pool View

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Memory foam bed
  • 35 sq m
  • Sleeps 3
  • 2 Twin Beds

Similar properties

Deluxe Suite, 1 King Bed | Egyptian cotton sheets, premium bedding, minibar, in-room safe

Hilton Pyramids Golf

  • Pool
  • Spa
  • Kids pool
  • Parking included
7.2 out of 10, Good, 252 reviews
The price is AED 308
AED 397 total
includes taxes & fees
22 Mar - 23 Mar
Hilton Pyramids Golf

About the neighborhood

Map
Wahat Road, 6th Of October District, 6th of October City, 12451

What's nearby

  • Dreamland Golf Course - 4 min drive - 3.5 km
  • Mall Of Egypt - 6 min drive - 5.7 km
  • Great Sphinx of Giza - 17 min drive - 17.5 km
  • Grand Egyptian Museum - 18 min drive - 17.8 km
  • Giza Pyramid Complex - 18 min drive - 17.3 km

Getting around

  • Cairo Rames Station - 53 min drive
  • Cairo Intl. Airport (CAI) - 60 min drive

Restaurants

  • ‪ستاربكس - ‬7 min drive
  • ‪ماكدونالدز - ‬14 min drive
  • ‪ستاربكس - ‬9 min drive
  • ‪ستاربكس - ‬12 min drive
  • ‪ماكدونالدز - ‬14 min drive

About this property

Mövenpick Hotel Cairo - Media City

Luxury eco-certified hotel in the business district
You can look forward to free water park access, a nightclub, and a poolside bar at Mövenpick Hotel Cairo - Media City. Treat yourself to a massage, a body scrub, or reflexology at Sunshine Wellness Center, the onsite spa. At the 3 on-site restaurants, enjoy breakfast, lunch, dinner, kids' meals, and international cuisine. In addition to a free grocery shopping service and a free daily manager's reception, guests can connect to free in-room WiFi, with speed of 100+ Mbps (good for 1–2 people or up to 6 devices).
Additional perks include:
  • 2 outdoor pools and a children's pool, with a waterslide, sun loungers, and pool umbrellas
  • Self parking (surcharge), a roundtrip airport shuttle (surcharge), and an electric car charging station
  • Express check-out, express check-in, and a vegetable garden
  • 4 meeting rooms, barbecue grills, and free newspapers
Room features
All 360 rooms have comforts such as 24-hour room service and premium bedding, as well as thoughtful touches like laptop-friendly workspaces and air conditioning.
More amenities include:
  • Free infant beds and free extra beds
  • Recycling, LED light bulbs, and eco-friendly cleaning products
  • Bathrooms with hydromassage showers and tubs or showers
  • Wardrobes/closets, separate sitting areas, and electric kettles

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Arabic, English, French, German, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (USD 6 per night; includes in/out privileges)
  • Electric car charging station on site
  • Wheelchair-accessible parking available
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle at scheduled times, on request

Food and drink

  • 3 restaurants and 4 coffee shops
  • 1 poolside bar and 1 bar
  • Free daily reception
  • 24-hour room service

Restaurants on site

  • Bibas Restaurant
  • El Badia Restaurant
  • La Terrazza

Things to do

  • 24-hour fitness center
  • 2 outdoor pools
  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Free water park access
  • Full-service spa
  • Lifeguards on site
  • Nightclub
  • Playground
  • Sauna
  • Shopping mall
  • Shopping
  • Steam room

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Children's games
  • Children's pool
  • Free children's club
  • Free cribs/infant beds
  • Free rollaway/extra beds
  • Free supervised childcare
  • Free water park access
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Trampoline
  • Waterslide

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand
  • Lockers available
  • Reception hall

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Free grocery shopping service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business center
  • Computer station
  • Conference center
  • Meeting rooms - 4

Outdoors

  • BBQ grill(s)
  • Garden
  • Lifeguards on site
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool sun loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - sports
  • Massage - Swedish
  • Massage/treatment rooms
  • Mud bath
  • Reflexology
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room
  • Turkish bath/hammam

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Elevator door width (inches): 40
  • Front entrance ramp
  • Magnifying mirror
  • Pool access ramp on site
  • Well-lit path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible parking
  • 1 on-site accessible parking spaces
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (inches): 40
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair accessible (may have limitations)

More

  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Biodegradable coffee stirrers
  • Biodegradable drinking straws
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Local culture & ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soda bottles
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • TV in lobby
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Free rollaway beds
  • Heating
  • Memory foam mattress
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste (on request)

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Bulk dispenser for toiletries
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly cleaning products provided
  • Electrical adapters/chargers
  • Energy-saving switches
  • Free newspapers
  • Guidebooks/recommendations
  • Iron/ironing board
  • Laptop-friendly workspace
  • LED light bulbs
  • Local maps
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Slippers
  • Turndown service
  • Water-efficient showers only
LIST_ALT

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: noon
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available
Minimum check-in age: 16

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

MONETIZATION_ON

Important information

Optional extras

  • Airport shuttle fee: USD 62 per room
  • Self parking fee: USD 6 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Local laws may restrict unmarried guests from sharing rooms; guests are responsible for providing proof of marriage, if requested by the property
Pool access available from 10 AM to 6:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 16 years old are not allowed in the spa

Property is also known as

Moevenpick Casino Cairo-Media City
Moevenpick Casino Cairo-Media City 6th of October City
Moevenpick Hotel & Casino Cairo-Media City 6th of October City
Mövenpick Hotel Casino Cairo-Media City 6th of October City
Movenpick Hotel Casino Cairo-Media City 6th of October City
Movenpick Hotel Casino Cairo-Media City
Movenpick Casino Cairo-Media City
Hotel Movenpick Hotel & Casino Cairo-Media City
Movenpick Hotel & Casino Cairo-Media City 6th of October City
Movenpick Hotel Casino Cairo Media City
Movenpick Casino Cairo-Media City 6th of October City
Moevenpick Hotel Casino Cairo Media City
Mövenpick Hotel Casino Cairo Media City
Movenpick Cairo Media City

Frequently asked questions

Does Mövenpick Hotel Cairo - Media City have a pool?

Yes, this property has 2 outdoor pools and a children's pool. Pool access is from 10 AM–6:00 PM.

Is Mövenpick Hotel Cairo - Media City pet-friendly?

No, pets are not allowed at this property.

How much is parking at Mövenpick Hotel Cairo - Media City?

Self parking is available for USD 6 per night.

What time is check-in at Mövenpick Hotel Cairo - Media City?

Check-in start time: 2:00 PM; Check-in end time: noon. A fee applies for early check-in (subject to availability).

What time is check-out at Mövenpick Hotel Cairo - Media City?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does Mövenpick Hotel Cairo - Media City provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 62 per room applies.

Where is Mövenpick Hotel Cairo - Media City located?

Situated in the historical district, this luxury hotel is 1.4 mi (2.2 km) from Mall Of Egypt and 2.4 mi (3.9 km) from Dreamland Golf Course. Giza Pyramid Complex and Great Sphinx of Giza are also within 12 mi (20 km).

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Mövenpick Hotel Cairo - Media City Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 74 out of 232 reviews
Rating 8 - Good. 69 out of 232 reviews
Rating 6 - Okay. 43 out of 232 reviews
Rating 4 - Poor. 21 out of 232 reviews
Rating 2 - Terrible. 25 out of 232 reviews

7.6/10

Cleanliness

7.8/10

Staff & service

7.8/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Nafisa

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place to spend vacation there
Stayed 3 nights in Jul 2024

8/10 Good

Namer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The road access to the hotel is closed, we had to go aroun for 30 minutes around the hotel to reach
Stayed 1 night in Dec 2024

10/10 Excellent

chaouki

Liked: Cleanliness, staff & service, property conditions & facilities
Very good overall
Stayed 5 nights in Oct 2024

10/10 Excellent

Muhammad

Liked: Cleanliness, staff & service, property conditions & facilities
Overall my stay was comfortable.
Stayed 3 nights in May 2024

6/10 Okay

Tarek

Disliked: Cleanliness, staff & service, property conditions & facilities
The food is horrible and the rooms are not worth 5 stars
Stayed 2 nights in Sep 2024

8/10 Good

Omar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good staff Clean rooms. Just have to figure out the bed situation with expedia. Will be back for sure. Thanks Movenpick
Stayed 14 nights in Jul 2024

10/10 Excellent

Nervana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel!
Excellent hotel! Perfect food and very comfortable beds. Also very friendly staff. The pool view room was amazing too!
Stayed 3 nights in Aug 2022

10/10 Excellent

Hassan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best properties I ever been worldwide
Stayed 4 nights in Jul 2022

6/10 Okay

Abdullah

Liked: Cleanliness
The hotel entrance is not easily accessible from the highway, one needs to make a far away U turn and if you miss the service road entrance you then it is another 20min or so to get back.
Stayed 2 nights in Sep 2024

10/10 Excellent

Ramy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
V. Good hotel
The staff was friendly, room is V. Good The restaurant was V. Good as well
Stayed 1 night in Jun 2022

8/10 Good

hussein

Liked: Cleanliness, staff & service, amenities
a good property but traffic is a killer
Stayed 10 nights in Jul 2024

10/10 Excellent

Emad

Liked: Cleanliness, staff & service, property conditions & facilities
Far from midtown
Stayed 1 night in Jul 2024

10/10 Excellent

Hatem

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good one
Stayed 4 nights in May 2024

8/10 Good

Shiara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very comfortable and nice. The staff was very friendly and polite. Top tier service. My only complaint is the hotel lobby area is very heavy in smoke. Also, the room attached to my room was a bit loud and the sound came right through the shared door. Otherwise, great place to stay.
Stayed 3 nights in Apr 2024

8/10 Good

SANGYONG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good enought to stay, but little bit old and need to be renovated.
Stayed 3 nights in Sep 2023

4/10 Poor

Abdullah

Disliked: Cleanliness, staff & service, property conditions & facilities
The whole property needs to be renovated.
Stayed 3 nights in Mar 2023

6/10 Okay

kaddour

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Not a five star hotel
Food not nice for a five star hotel, bad service very slow. Loud music at breakfast
Stayed 5 nights in Sep 2022

4/10 Poor

Mads

Disliked: Cleanliness, property conditions & facilities, room comfort
Never stay here again
This hotel is poorly maintained and it’s not clean. The staff was friendly however the overall impression is not good. I’m a frequently business traveler with more than 75 night abroad a year ../ I will never stay in this hotel again
Stayed 2 nights in Mar 2023

4/10 Poor

Tamer El

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
I did not like the service at all and staff working there needs years of training for customer service specifically in hospitality.
Stayed 3 nights in Jun 2022

6/10 Okay

Helen

Liked: Amenities
Disliked: Cleanliness
The standard of customer service at reception is poor with untrained staff. The rooms need upgrading as they look out of date & the bathrooms need a complete overhaul.
Stayed 16 nights in Mar 2023

6/10 Okay

Hanaa

Liked: Staff & service
Disliked: Cleanliness
It’s very old and not clean
Stayed 1 night in Aug 2022

6/10 Okay

Tarek

Disliked: Property conditions & facilities
Nice pool view, that is the only positive thing. They charged me $35 EXTRA PER NIGHT for having my son with me even thought my reservation clearly showed me booking a room with 2 beds for the entire stay. They charged me for parking my car about 100 Egyptian pound per day.. My reservations had me paid for 2 breakfast per day, both of us only used the restaurant for breakfast only once out of 8 days , we got very sick from eating breakfast once and never ate again in that hotel.
Stayed 8 nights in Jun 2022

4/10 Poor

LAYAL

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was excited to have a relaxing time with my family but only to be very disappointed. At first we check in told swimming pool closes certain time only to find that it close a bit early which we would’ve enjoyed. Second the mosquitos… I don’t think I slept for more than 20 minutes because I was literally getting bites every minute. I felt like the sheets and the pillows weren’t as clean… finally after already paid for our stay the day before and got bites and uncomfortable sleep I get a new charge because the staff who checked me didn’t do the math right… knowing how international and high class this hotel I was very disappointed in our stay and probably won’t be coming back again.
Stayed 1 night in Apr 2024

4/10 Poor

Moyosore

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointing
I’m not sure if this is a 5 star hotel. It doesn’t depict this in any form. I’m used to 5 star hotels but this was an understatement. My first time in any a Mövenpick hotel. My room was devoid of different items. When I spoke to reception, I was told to call if I needed anything replaced. He was dismissive. Dust in different areas of the room. The only thing good I could say was when I checked in close to midnight, I asked if I could get some for my daughter and I to eat and they did a good job. Otherwise, it was not a good experience.
Stayed 2 nights in Feb 2023

10/10 Excellent

Emile

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2025