2/10 Terrible
Selene
Traveled with partner
16 December 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Where do I even begin. After 12 hours of traveling my partner and I arrived at this hotel and immediately felt uncomfortable due to the camel & horse droppings smell but we figured it’s a part of the experience. We did our booking on Expedia so upon arrival I gave them our itinerary number and information to confirm that we had a booking and this is where things get..uncomfortable. The man at the front desk says to us that since we booked on Expedia and they “no longer work with Expedia” because Expedia owes them money, that our reservation was no longer valid. I found this strange but then he continues. He says that in order for us to stay we need to call Expedia & cancel our reservation, which we could not do because it was past the window for refunds, and that we would have to pay double the amount we paid IN CASH to him so we could stay. He also wanted us to say to Expedia that when we got there they didn’t have a room so we could get a refund. We felt uncomfortable lying but decided to call Expedia to see if they could help us and of course they couldn’t since they needed to confirm with the owner who never answers. They kept trying to pressure us to pay them cash and they would “figure it out” with Expedia which didn’t make much sense since they spoke so poorly of them prior and said they were owed money from them. Needless to say we ended up walking through Cairo at 4AM looking for hotel that was open and could take us because we just didn’t feel comfortable.
Selene
Stayed 7 nights in Dec 2024