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"Beautiful hotel and great staff."

"The location of Los Portales is very very good. The rooms and staff were great. We had absolutely no complaints."

"Situated in the old part of the city gives one easy access to the prettiest area of the city. Love the central patio and the excellent food in the restaurant. Hotel employees are helpful and friendly. I highly recommend this property to those planning a trip to Cusco. "

"We were late coming in after we had toured the Machu Piccho mountain. When myself and my 2 longtime friends checked in, Bruno was most gracious. They even had the special tea available to get acclimated to the high altitude which was a nice touch. The rooms are very clean and accommodating. My room had a jacuzzi and the bed is comfortable. I haven’t had breakfast yet but I’m sure if everything else checks out, it will be fine. I would stay here again in a heartbeat. "

"Awesome customer service felt like home"

"Lovely place with excellent location in the city. Walkable to many places"

"Great location, cool old building. "

"Such a gem!! This privately owned boutique hotel is fabulous. The feel is luxury authentic. The restaurant is excellent, staff and service are friendly, helpful and overall lovely! They go above and beyond with the details- like a wool warm water bottle tucked into your bed, great for recovery after hiking!!! Rooms are spacious, bathrooms impeccable, beds comfortable, surroundings are peaceful - a little terrace off my room opened up to a water fountain and beautiful garden courtyard - relaxing to listen to the water. The lobby is even gorgeous and relaxing with tea and a fireplace. "

"The lighting is vey dark"