Upon arrival, we had to park between two disheveled men smoking cigarettes who refused to make way for us to pass into the "lobby,” where a dog-eared note told us to go into the adjoining pub to check in. My son and I walked into a dark, stale-smelling biker bar, where the bartender told us she'd get someone to meet us in the lobby. We were met by a man who was unshaven, unkempt, and smelly. He couldn't find our reservation but assured us that finding a room wouldn't be a problem. My wife and daughter, who had been standing in the lobby, were already having serious concerns about this place, which were magnified when my son was cut by something when he sat down on the couchWe were taken upstairs, past rooms with the door knobs knocked out. The hallway smelled of stale beer, urine, and cigarette smoke. When we walked into the rooms, they were sweltering, though we were told there was air conditioning. Both rooms reeked of cigarette smoke. When I asked the man whether there were non-smoking rooms, he said that these were non-smoking rooms, but what could you do - people smoke. We didn't stay - as if everything else wasn't enough - the inability to assure a smoke-free environment sealed the departure deal. We have used hotels.com for the last two years with great success and thus could only wonder why they place is even offered. It has all the appearance and ambiance of a place that is rented by the hour.