6/10 Okay
Kevin P.
31 July 2024
Liked: Cleanliness
Beautiful Villa, great deal, friendly staff, check-in snaffu
Myself, my fiancé, and our friends stayed in Cabo for 4 nights. This was my third time at La Estancia but our first time in this property. Overall we really enjoyed our stay, the villa is gorgeous and being a ground floor unit is great for easy pool access (especially since elevators can be slow). The property manager and resort staff are incredibly nice and helpful!
However our group did have an issue during check in: the resort had no record of our reservation when we arrived (2 hours after the stated check-in start time). The resort had to contact the host/manager and confirm the reservation while we waited, which caused a delay and we missed our dinner reservation. Unfortunately it also meant the rooms had not be fully turned over by housekeeping, there was still some garbage from prior guests and the rooms had not been fully cleaned (beds were made though). We greatly appreciate the staff/manager/host working quickly to help once the issue was discovered, but it still caused stress and threw off our schedule.
Kevin P.
Stayed 4 nights in Jun 2024