4/10 Poor
bill m., Denver, Colorado
10 November 2024
Liked: Cleanliness
On your own
Hot tub and BBQ grill was not working, and hot tub only gets hot between 6pm - 10 pm. It took 8 days of asking Minerva - the condo complex manager to even check out that they were not working! The second bedroom still had cleaning supplies etc. in closet, so was of no use for our guests, even though I had asked for it to be cleaned out and available prior to arriving! No instructions on how to use the stove top cooking area or oven and there were lights out in both bathrooms, which made it difficult to see. The owner responded on our second day there that previous renters had no problems, and you will just have to figure it out on your own. He then stated that all these messages and concerns about such minor things, I don't feel are urgent or necessary, It's a vacation rental, not a hotel with full time staff he said. He was out of town for a funeral and basically did not want to be bothered, because most things can be figured out with a little patience, he said. We are in our seventies and have been utilizing VRBO since 1996 and have never had anyone ever tells us just figure it out yourselves, I am busy!
bill m.
Stayed 32 nights in Sep 2024