2/10 Terrible
Micheli
17 October 2022
I'm extremely disappointed with the service of this Pousada. I booked and paid for 2 rooms for 2 friends, but they put both people in the same room. The hotel did not contact us or apologize for the mistake, nor did they give the money back for the 2nd room.
I feel that the owners of this hotel were very dishonest and I still need the money back for the room they didn't provide my friends.
And again, I feel that they were disorganized and they could have just called us to figure out a solution, but they didn't. It was clearly in the booking reservation that we had separated 2 rooms. Please be more organized for future guests.
Micheli
Stayed 1 night in Oct 2022