Property management is problematic at best. When seeking accommodations for 13, details matter, and the property manager could not seem to get the sleeping accommodations right. In the realm of irritations, this one could be overlooked if it had been the only issue, but things got much worse from there. On the morning of our check-in, the property manager called me to tell me there were people passed out by the pool and that one had peed on the concrete next to the pool. She told me I needed to get out there and wash it off with the hose. I asked her why she was calling me as I had not checked in yet and prior occupants were definitely not my responsibility. She apologized and hung up. A few moments later she called me back to explain what had happened. During the call she got irritated with me saying I should understand people make mistakes. I replied saying this was a big second mistake and I fully expected there not to be a third.
Unfortunately, we needed to check out early due to COVID. I contacted the property manager to share our situation and ask if we needed to do anything special because of the circumstances. When we left the property, I texted her saying we had left and the key was in the box, she replied with a simple thank you. TWO DAYS later, I received a message about check out time coming up. I replied that we had checked out two days prior. I sent her a copy of the text confirming the checkout. I then told her that while the property was great, we would not be coming back because after a third issue, she was a horrible property manager. That’s when she went off the rails. Telling me she was worried about my mental state, she was going to review me as a guest with emotional ups and downs and that I needed to never contact her again. At which point, I pointed out her unprofessional nature, updated my communication thread with all issues and contacted VRBO directly as personal attacks were far over the line. AND finally, after all of this, the property manager sent me a communication saying the cleaning company gave us a 5-star review and she wanted us to do the same… which was then followed by an email from her saying we caused damage to the property. The list of issues with this company never seems to end.
Obviously there are many details which are not included in this review as it would be multiple pages long.. but overall, I say walk away from the property FAST