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Citadines Prai Penang

4.0 star property
Hotel in Bukit Mertajam with a fitness center and a 24-hour front desk

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Citadines Prai Penang

Outdoor pool
Premium bedding, in-room safe, desk, soundproofing
Lobby
Exterior
Premier Suite, 2 Bedrooms | Restaurant

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Pool
  • Pet friendly
  • Gym
  • Parking included
  • Air conditioning
  • Laundry
The price is AED 229
AED 257 total
includes taxes & fees
23 Dec - 24 Dec

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Premier Suite, 2 Bedrooms

Premium bedding, in-room safe, desk, soundproofing

Premier Suite, 2 Bedrooms

Highlights

Separate dining area
Soundproofed
Air conditioning
Refrigerator
Dining table
LCD TV
Premium bedding
2 bedrooms
  • 82 sq m
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Executive Suite, 2 Bedrooms

Executive Suite, 2 Bedrooms | Premium bedding, in-room safe, desk, soundproofing

Executive Suite, 2 Bedrooms

Highlights

Separate dining area
Soundproofed
Air conditioning
Refrigerator
Dining table
LCD TV
Premium bedding
2 bedrooms
  • 75 sq m
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Premier Studio, 2 Twin Beds

Premium bedding, in-room safe, desk, soundproofing

Premier Studio, 2 Twin Beds

Highlights

Soundproofed
Air conditioning
Refrigerator
LCD TV
Premium bedding
Bidet
Private bathroom
Hair dryer
  • 39 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Premier Studio, 1 King Bed

Premier Studio, 1 King Bed | Premium bedding, in-room safe, desk, soundproofing

Premier Studio, 1 King Bed

Highlights

Soundproofed
Air conditioning
Refrigerator
LCD TV
Premium bedding
Bidet
Private bathroom
Hair dryer
  • 39 sq m
  • Sleeps 2
  • 1 King Bed

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The price is AED 225
AED 256 total
includes taxes & fees
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About the neighborhood

Map
G 01 MENARA SENTRAL, JALAN JURU SENTRAL, Bukit Mertajam, 14000

What's nearby

  • KPJ Penang Specialist Hospital - 5 min drive - 5.1 km
  • St. Anne's Church - 7 min drive - 5.6 km
  • Bukit​ Mertajam Hospital - 7 min drive - 5.9 km
  • AEON Mall Bukit Mertajam - 8 min drive - 7.9 km
  • Sunway Carnival Mall - 9 min drive - 9.8 km

Getting around

  • Penang Sentral - 16 min drive
  • Penang Intl. Airport (PEN) - 37 min drive

Restaurants

  • ‪Rutin - ‬5 min walk
  • ‪Tairyo 大渔 - ‬4 min walk
  • ‪The Forest - Signature - ‬2 min walk
  • ‪家乡重庆火锅馆 Gia Xiang Steamboat - ‬6 min walk
  • ‪Mezza9 - ‬5 min walk

About this property

Citadines Prai Penang

Upscale hotel in the city center
A garden, laundry facilities, and a gym are just a few of the amenities provided at Citadines Prai Penang. Stay connected with free in-room WiFi.
You'll also enjoy perks such as:
  • An outdoor pool
  • Free self parking
  • Continental breakfast (surcharge), an electric car charging station, and an elevator
  • A 24-hour front desk, a water dispenser, and a front-desk safe
Room features
All 168 rooms have comforts such as premium bedding and air conditioning, as well as perks like free WiFi and desk chairs.
More conveniences in all rooms include:
  • Bidets, free toiletries, and hair dryers
  • 32-inch LCD TVs with satellite channels
  • Wardrobes/closets, LED light bulbs, and limited housekeeping

Languages

Chinese (Mandarin), English, Malay

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured, covered self parking on site
  • Electric car charging station on site

Food and drink

  • Continental breakfast available for a fee daily 7:00 AM–10:00 AM: MYR 25 for adults and MYR 12.50 for children

Things to do

  • Fitness center
  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • Elevator
  • Front-desk safe
  • Water dispenser

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Housekeeping (weekdays only)
  • Laundry facilities
  • Luggage storage

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)

More

  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers
  • Biodegradable drinking straws
  • Double-glazed windows
  • Local artist showcase
  • Locally-owned & organized tours & activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soda bottles
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Rooftop garden
  • Smoke-free property
  • Vegetarian dining options
  • Water dispenser

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Premium bedding

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste

Entertainment

  • 32-inch LCD TV
  • Satellite channels

More

  • Desk
  • Desk chair
  • Energy-saving switches
  • Iron/ironing board
  • LED light bulbs
  • Safe
  • Slippers
  • Soundproofing
  • Water-efficient showers only
  • Water-efficient toilets only

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination
Negative COVID-19 test result requirement applies to all guests aged 7 and up, and test must have been administered no more than 72 hours prior to check-in; COVID-19 vaccination record requirement applies to all guests aged 7 and up; guests must have received complete vaccination at least 30 days prior to check-in

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MYR 500 per accommodation, per night
2 total (up to 22 lbs per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for MYR 120 per night
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MYR 3.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately MYR 25 for adults and MYR 12.50 for children
  • Pet fee: MYR 500 per accommodation, per night
  • Rollaway bed fee: MYR 120 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Long-term renters welcome
Safety features at this property include a fire extinguisher, a security system, and window guards

Property is also known as

SKY Residence Prai
Citadines Prai Penang Hotel
Citadines Prai Penang Bukit Mertajam
Citadines Prai Penang Hotel Bukit Mertajam
SKY Residence Prai Managed by The Ascott Limited

Frequently asked questions

Does Citadines Prai Penang have a pool?

Yes, this property has an outdoor pool.

Is Citadines Prai Penang pet-friendly?

Yes, this hotel allows pets (limit 2 total) with a maximum weight of up to 22 lbs per pet. There's a fee of MYR 500 per accommodation, per night.

How much is parking at Citadines Prai Penang?

Self parking is free at this property.

What time is check-in at Citadines Prai Penang?

Check-in start time: 3:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Citadines Prai Penang?

Check-out is at noon.

Where is Citadines Prai Penang located?

Located in the heart of Bukit Mertajam, this hotel is 3 mi (4.9 km) from KPJ Penang Specialist Hospital and within 6 mi (10 km) of St. Anne's Church and Bukit​ Mertajam Hospital. Megamall Pinang and AEON Mall Bukit Mertajam are also within 6 mi (10 km).

Citadines Prai Penang Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 38 out of 71 reviews" "
Rating 8 - Good. 25 out of 71 reviews" "
Rating 6 - Okay. 5 out of 71 reviews" "
Rating 4 - Poor. 2 out of 71 reviews" "
Rating 2 - Terrible. 1 out of 71 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Wee Kang

Business traveler
Liked: Staff & service
I think need to improve the level 5 parking area. The parking bay drawing look like not so nice & small. And, at the parking area don’t see any security guard, look like no so save. For the hotel room, room inside is ok but the outside room need to tidy. The rest so far is ok. Thank you.
Stayed 1 night in Dec 2024

10/10 Excellent

Tian San

Liked: Cleanliness, staff & service, property conditions & facilities
The apartment is clean and comfortable 👌
Stayed 1 night in Sep 2024

8/10 Good

KOK SHEN

Traveled with family
Liked: Staff & service
Swimming pool condition need better maintain, wiring of inner pool light loosen, pool cleanliness, walk ways to the room full of spider webs.
Stayed 3 nights in Sep 2024

10/10 Excellent

HP

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Good hotel to choose
very friend front desk, free flow coffee
Stayed 2 nights in Aug 2024

8/10 Good

Eric

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2024

8/10 Good

Tan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast option is limited
Stayed 3 nights in May 2024

10/10 Excellent

Mung Quan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

KOK SHEN

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location are convenient.
Stayed 2 nights in Feb 2024

10/10 Excellent

NURUL NADIA BINTI

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros: Fairly clean. Daily room service. Excellent staff. Spacious parking space. Cons: breakfast items not worth it. Can hear the nightclub sound from 12th floor.
Stayed 3 nights in Feb 2024

10/10 Excellent

DENNIS

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

gurmeet

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service and fantastic room.
Stayed 2 nights in Nov 2023

4/10 Poor

Jimmy

Business traveler, Traveled with partner
Liked: Staff & service
The mattress was too soft, the pillow as well. The room has a weird smell, not to my liking but overall condition is still ok. Price wise, considering the location and room condition, slightly over though.
Stayed 2 nights in Sep 2023

10/10 Excellent

Joycelyn Agnes

Liked: Cleanliness, staff & service, property conditions & facilities
It was a great stay
Stayed 2 nights in Jul 2023

10/10 Excellent

YONGTZE

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and spacious room, friendly staffs.
Stayed 9 nights in Jul 2023

6/10 Okay

Fong

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice rooms. Zero service
I found he room new, large and clean with its own kitchen and living area. Hot water and air conditioning worked well although it was a bit of a pain walking out regularly to get water from the dispenser. What I cannot understand was the piss poor attitude of the staff. ZERO greetings from reception to security to service staff throughout my stay. Unbelievable! I know it is a Citadines and I am not overly fussed by these things, but this really stood out. I might stay again given the quality of rooms but would prefer another hotel if available.
Stayed 1 night in Mar 2023

10/10 Excellent

Shariza

Liked: Cleanliness, staff & service, property conditions & facilities
All good during my stay. Very convenient, strategic location.
Stayed 3 nights in May 2023

10/10 Excellent

Sargunan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2023

10/10 Excellent

Qin

Stayed 3 nights in Mar 2023

10/10 Excellent

Elainn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were spacious for a couple or solo traveller. Could fit a third person on the sofa too. Walkable to a large food centre nearby and there was also a massage place that was very affordable. Free parking but the main road was super busy and hard to exit onto. Love that they gave glass pitchers for you to fill up with the water cooler on the corridor, but the water flow was so slow, it took about 5 mins to fill the 1L jug.
Stayed 2 nights in Feb 2023

8/10 Good

Tarshan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2023

8/10 Good

MARK

Business traveler
Liked: Cleanliness, staff & service, amenities
Much to be liked and good value. Slightly noisy in room 3710 due to water piping above. Needs to be resolved.

10/10 Excellent

Jason

10/10 Excellent

Lee Eng

8/10 Good

Wit

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Large room
Large room and comfy bed.
Stayed 2 nights in Sep 2022

10/10 Excellent

Thuan hooi

Stayed 1 night in Aug 2022