Upon check in, our room did not have adequate amount of towels.
Our first night at 2:42am, a fire alarm woke us, so we walked 6 flights downstairs. We waited in the lobby and had been finally advised that someone had been smoking on the 7th floor which sets off the very sensitive fire alarm. We all had a hard time falling back asleep, so the following day was pretty much wasted.
Terrible service from the valet. They block you in, do not help with luggage, and we had an early morning flight the day we checked out. Got our car 30 minutes after we requested it ~ the valet guy was sleeping. I had to ask the lady at the front desk to check on him. Valet is the only option for parking at this hotel ~ Hilton should seriously consider a better valet service to represent this hotel.
Expressed my concerns to the front desk lady while we waited for our car and all she said was that she would let her manager know and that she didn’t know about the fire alarm situation…unapologetically.