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Smartflats City - Brusselian

3.0 star property
Apartments with kitchens, a short walk to La Grand Place

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Duplex, 2 Bedrooms | Private kitchen | Fridge, microwave, oven, coffee/tea maker
Interior entrance
Duplex, 2 Bedrooms | Living area | Flat-screen TV
Deluxe Apartment, 2 Bedrooms (6 adults) | Premium bedding, iron/ironing board, free WiFi, bed sheets
Classic Apartment, 1 Bedroom | Living area | Flat-screen TV

Reviews

6.4 out of 10

Popular amenities

  • Kitchen
  • Free WiFi
  • Business services

Room options

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About the neighborhood

Map
Rue Marche aux Poulets 45, Brussels, 1000

What's nearby

  • La Grand Place - 3 min walk - 0.3 km
  • Brussels Christmas Market - 6 min walk - 0.6 km
  • Manneken Pis Statue - 7 min walk - 0.6 km
  • Royal Palace of Brussels - 15 min walk - 1.3 km
  • Tour & Taxis - 5 min drive - 2.1 km

Getting around

  • Bourse-Beurs Station - 2 min walk
  • Brussels Central Station - 7 min walk
  • Brussels Airport (BRU) - 41 min drive

Restaurants

  • ‪Le Grand Café - ‬1 min walk
  • ‪Quick - ‬1 min walk
  • ‪Bier Central - ‬2 min walk
  • ‪Bia Mara - ‬1 min walk
  • ‪Corica - ‬1 min walk

About this property

Entire place

You'll have the entire apartment to yourself and will only share it with other guests in your party.

Smartflats City - Brusselian

Apartments with kitchens, a short walk to La Grand Place
Along with a snack bar/deli, this smoke-free apartment building has a business center and concierge services. WiFi in public areas is free. Other amenities include express check-in, express check-out, and tour/ticket assistance. Each apartment provides a flat-screen TV with cable channels, plus a kitchen with a refrigerator, an oven, and a microwave. Guests can appreciate conveniences like a dining area and a sitting area, and other amenities include free WiFi and premium bedding. Housekeeping is available once per stay.
Smartflats City - Brusselian offers 5 accommodations with coffee/tea makers and hair dryers. Accommodations offer separate sitting areas. Beds feature premium bedding. Accommodations at this 3-star apartment have kitchens with refrigerators, microwaves, and separate dining areas. Bathrooms include bathtubs or showers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Flat-screen televisions come with cable channels. Housekeeping is offered once per stay and irons/ironing boards can be requested.

Languages

Arabic, Catalan, Dutch, English, French, Portuguese, Spanish

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    Property amenities

    Internet

    • Available in the apartment: Free WiFi
    • Available in some public areas: Free WiFi

    Kitchen

    • Coffee/tea maker
    • Electric kettle
    • Microwave
    • Oven
    • Refrigerator
    • Toaster

    Dining

    • Snack bar/deli

    Bedrooms

    • Premium bedding

    Bathroom

    • Bathtub or shower
    • Free toiletries
    • Hair dryer
    • Shower
    • Towels provided

    Living spaces

    • Living room
    • Separate dining area
    • Separate sitting area

    Entertainment

    • Flat-screen TV with cable channels

    Work spaces

    • Business center
    • Meeting rooms

    Comfort

    • Heating

    Pets

    • No pets allowed

    Suitability/Accessibility

    • No elevator
    • Smoke-free property

    Services and conveniences

    • Concierge services
    • Housekeeping (once per stay)
    • Iron/ironing board
    • Multilingual staff
    • Tour and ticket assistance

    Location highlights

    • In a historical district
    • In the city center
    • Near a metro station
    • Near a train station

    Safety features

    • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
    • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

    General

    • 1 building
    • 2 floors
    • 5 units
    LIST_ALT

    Policies

    Check-in

    Check-in start time: 4:00 PM; Check-in end time: midnight
    Express check-in available
    Minimum check-in age: 18

    Check-out

    Check-out before 11:00 AM
    Express check-out available

    Special check-in instructions

    There is no front desk at this property
    Guests will receive an email 72 hours before arrival with check-in instructions and lockbox information; access will be through a private entrance
    For any questions, please contact the property using the information on the booking confirmation

    Access methods

    Lockbox, private entrance

    Pets

    Pets not allowed

    Children and extra beds

    Children are welcome
    Cribs (infant beds) are available for EUR 25.0 per stay

    Property payment types

    MONETIZATION_ON

    Important information

    Fees

    You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

    • A tax is imposed by the city: EUR 4.24 per room, per night

    We have included all charges provided to us by the property.

    Optional extras

    • Crib (infant bed) fee: EUR 25.0 per stay

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

    You need to know

    Extra-person charges may apply and vary depending on property policy
    Government-issued photo identification and a credit card may be required at check-in for incidental charges
    Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
    This property accepts credit cards
    Onsite parties or group events are strictly prohibited
    Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
    Host has not indicated whether there is a smoke detector on the property
    Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
    Guests who may encounter issues with stairs should contact this property in advance. Elevators are not available.

    We should mention

    This property does not have elevators

    Property is also known as

    Smartflats Brusselian Flats
    Smartflats Brusselian Flats Apartment
    Smartflats Brusselian Flats Apartment Brussels
    Smartflats Brusselian Flats Brussels
    Smartflats Brusselian Apartment Brussels
    Smartflats Brusselian Apartment
    Smartflats Brusselian Brussels
    Smartflats City Brusselian
    Smartflats City - Brusselian Brussels
    Smartflats City - Brusselian Apartment
    Smartflats City - Brusselian Apartment Brussels

    Frequently asked questions

    Is Smartflats City - Brusselian pet-friendly?

    No, pets are not allowed at this property.

    What time is check-in at Smartflats City - Brusselian?

    Check-in start time: 4:00 PM; Check-in end time: midnight.

    What time is check-out at Smartflats City - Brusselian?

    Check-out is at 11:00 AM.

    Where is Smartflats City - Brusselian located?

    Located in Quartier du Centre - Centrumwijk, this apartment building is within a 5-minute walk of Rue des Bouchers and La Grand Place. Royal Palace of Brussels and Avenue Louise are also within 1 mi (2 km). Bourse-Beurs Station and De Brouckere Station are within a 5-minute walk.

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    Smartflats City - Brusselian Reviews

    Reviews

    6.4
    Rating 10 - Excellent. 12 out of 87 reviews
    Rating 8 - Good. 30 out of 87 reviews
    Rating 6 - Okay. 16 out of 87 reviews
    Rating 4 - Poor. 14 out of 87 reviews
    Rating 2 - Terrible. 15 out of 87 reviews

    7.4/10

    Cleanliness

    7.0/10

    Staff & service

    4.8/10

    Amenities

    7.2/10

    Property conditions & facilities

    4.6/10

    Eco-friendliness

    Reviews

    4/10 Poor

    FRANK

    Disliked: Amenities, property conditions & facilities
    Poorly maintained property with only a few minutes of hot water. Would not return.
    Stayed 1 night in Mar 2024

    6/10 Okay

    Verified traveler

    Liked: Room comfort
    Disliked: Communication
    This location couldn’t be more ideal, the beds were also extremely comfortable, but as for the accurate representation via the shared photos there is no comparison, the apartment is quite poorly furnished and what’s in there gives the vibe of a frat house, the toilet doesn’t flush properly and the shower head was broken and forced it to be used handheld. Also the entrance to the building stairwell was cluttered and quite unsafe with hand rails missing and multiple trolleys full of towels.
    Stayed 3 nights in May 2024

    6/10 Okay

    Kylee

    Liked: Cleanliness, property conditions & facilities
    Disliked: Amenities, communication
    The place itself was nice and in a great location. However the communication was terrible until after I called Expedia who also called them with no answer. They were finally able to get me an email to try. The shower was head was broken, water barely came out and when it did it was cold water.
    Stayed 1 night in Apr 2023

    4/10 Poor

    David

    Disliked: Cleanliness, amenities, property conditions & facilities, communication
    WiFi and TV didn’t work. We let them know and while they were very responsive, they didn’t make any effort to resolve the issue. Some of the furniture was visibly worn and dirty. Water temp was very inconsistent.
    Stayed 1 night in Apr 2024

    2/10 Terrible

    Mae

    Disliked: Room comfort, communication
    Did not bother to fix hot water
    My worst ever stay anywhere in any vrbo or hotel or home stay. No hot water for shower for two days for my family of 4. So we could not take shower for two days. No live person to talk to all to and even though we complained no one came to fix the water issue.
    Stayed 2 nights in Jun 2024

    4/10 Poor

    Lotte

    Liked: Cleanliness
    Disliked: Room comfort
    Needs maintenance
    This place need maintenance. There is no sink by the toilet. Broken picture frames on the floor. Very dirty vindows. Pillows in a very poor state. Not hot water on the leaving day - so we could't shower before travelling on.
    Stayed 2 nights in Jan 2024

    10/10 Excellent

    julie

    Liked: Communication
    Not up to scratch
    The apartment is well-located and spacious, but badly in need of TLC. Many fixtures were broken, and the decor was dismal. The lounge in the sitting room - a fold out bed - was too uncomfortable to be used. Worst, the stair rail in the dimly-lit entry hall had come away from the wall, so was dangerous.
    Stayed 2 nights in Oct 2023

    4/10 Poor

    katy

    Liked: Communication
    Disliked: Amenities, property conditions & facilities
    Liked that they had 1 1/2 baths. Location was fine. Not too bad to get to train station. Had lots of negatives. Needed updating. Furniture poor, bathtub scratched and looked dirty. Fridges and a/c we’re not working. Lots of stairs we were not expecting. Stairway railing in hallway was falling out of wall. Would not recommend. Wasn’t horrible but not good either.
    Stayed 1 night in Jun 2023

    4/10 Poor

    Vickesh

    Liked: Cleanliness
    Disliked: Room comfort
    Ok , not great
    Not good , we had issues with the sofa coach which was broken and could not use. The WhatsApp support failed to respond. The hairdryer was not working. It was super hot inside no fans or air conditioning
    Stayed 3 nights in Aug 2023

    4/10 Poor

    Martina

    Disliked: Cleanliness, property conditions & facilities
    We waited for checkin until 4 and when we got to the apartment it wasn't cleaned from previous guests, we had to call and have it cleaned while we were there. Walls are dirty with spill marks, broken blinds sitting in the corner instead on the window and no AC, it was so uncomfortable, especially on the top floor. The walk to our apartment led through a rooftop with AC units and trash. I loved the set up of the apartment with the 3 stories. 2 bathrooms would be nice but that's ok. It has potential is what I would say. U fortunately we spent a lot of money to not be able to relax there after long days of sightseeing.
    Stayed 2 nights in Aug 2022

    6/10 Okay

    Edgar

    Disliked: Amenities
    I was very dissatisfied why my stay with Smart flats. They do respond to the issues you report, but they do not fix them. The elevator was not working and I of course was on the 6th floor! I reported there was no remote for the TV but never got one. I reported no shampoo dispenser, but they never fix it. They of course respond to my reports, but nothing gets done.
    Stayed 5 nights in May 2024

    2/10 Terrible

    Raven

    Disliked: Cleanliness, amenities, property conditions & facilities, communication
    There was no hot water, exposed wiring, holes in the walls, etc. It was unfit to stay in and because the property staff refused to assist, we were for ced to stay somewhere else and now they are refusing to refund our money! They state we did not return the key, howevert I have a video of us placing the key in the lock box when we left! I also have pictures and videos to show all of the issues! Terrible, Terrible vendo that Expedia should DROP if they want to keep customers!

    6/10 Okay

    Daniel

    Liked: Cleanliness
    Disliked: Amenities
    What a disappointment. The negatives: we stayed in apt 103 not that we were given a choice anyway. Entry way is dirty and dark and scary looking. Toilets flush poorly, fridge & coffee maker were broken (they had a backup fridge but it was so small), no wifi, tv did not work, instructions do not match appliances, couch is old, not comfortsble and raggedy; shower is poor-shower door does not stay closed, (we called to contact someone and they kept telling us to connect to the wifi…that still did not work). Thankfully someone came next day to assist w/ tv (but couldn’t fix it). super echo in kitchen; felt like in a vast hall. Need more bed pillows. There is a pool of stagnant water that sits out the kitchen window (mosquitoe playground!) Positives: clean, codes to get in worked well. Beds were comfortable, plenty of towels & toilet tissue. Oven worked well and it was quiet. Too many negatives to be pleased. We sadly won’t return.
    Stayed 4 nights in Jul 2023

    2/10 Terrible

    Yvon

    Liked: Room comfort
    Disliked: Cleanliness, communication
    Insatisfait mais remboursé- unsatisfy but refunded
    Grands besoins de rénovations et de nouvel ameublement L’entrée était presque complètement bloqué par des chariots de linge sale. Séjour prévu pour 3 jours, avons quitté la 2e journée. Par contre ils nous ont remboursé 2 nuitées Seul point positif, bien situé près de la Grand Place Needs lots of renovations, cleaning and furniture ! The entrance almost blocked by carts full of dirty laundry Had reserved for 3 days but quit on 2nd day. However, they refund 2 nights, The only positive point, it is very well located near the Grand Place
    Stayed 3 nights in May 2024

    2/10 Terrible

    Guy won

    Stayed 4 nights in Aug 2024

    2/10 Terrible

    Jenny

    Disliked: Communication
    Me ROBARON
    Me ROBARON, entraron a la habitación y buscaron en todas las maletas, se llevaron audífonos, dinero y tarjetas de crédito e hicieron muchos consumos hasta en el mismo hotel. Comuniqué al hotel y no se hacen responsables por nada. Si te hospedas en Smartflats no tienes ninguna seguridad, ni respaldo. Fue terrible mi experiencia, arruinaron mis vacaciones y me afectaron económicamente de forma significativa
    Stayed 3 nights in Jul 2024

    10/10 Excellent

    Javier

    Liked: Cleanliness, amenities, property conditions & facilities
    El aire acondicionado casi no hela
    Stayed 2 nights in Jul 2024

    4/10 Poor

    Thatiana

    Liked: Communication
    Disliked: Cleanliness, room comfort
    Descuidado
    A entrada suja, bagunçada, cheirando mal. O apartamento o banheiro alaga totalmente. A localização é excelente mas deveria dar uma atencao especial ao hall de entrafa do apt...
    Stayed 3 nights in Mar 2024

    10/10 Excellent

    Skyla

    Stayed 2 nights in Jan 2024

    6/10 Okay

    PASCAL

    Stayed 3 nights in Jan 2024

    2/10 Terrible

    Christian

    Stayed 1 night in Jan 2024

    2/10 Terrible

    Pablo

    Disliked: Cleanliness, amenities, property conditions & facilities, communication
    El alojamiento tiene muy mal olor, olia a cañerias y estaba sucio. El mismo se reservo para 6 personas, por mo que tenian que hacer el sofa came, cuandi llegamos el mismo no estaba montado y al abrirlo nos dimos cuenta de que estaba roto. Por otro lado hacia frio en el apartamento, ya aue la calefacción no estaba encendida o no funcionaba. Intentamos hablar con el dueño pero la contestación es "se ha informado a los técnicos" y no nos dijeron nada más, un desastre todo. Expedia si me respondio, pero tampoco pudo hablar con la propiedad, lo unico es aue me dio una recompensa en puntos, cosa que lo vi muy poca cosa y nada de devolución de una parte sel dinero. Al final se durmio como se podia, con una cama rota y sin calefacción, o sea con frio.
    Stayed 1 night in Dec 2023

    4/10 Poor

    Eemil

    Stayed 1 night in Dec 2023

    2/10 Terrible

    Maxime

    Liked: Cleanliness, room comfort
    Disliked: Communication
    Un experience bizarre et désagréable
    L’appartement a été squatté par un ou une prostitué pendant mon absence pour aller dîner. Il ou elle devait avoir les codes d'entrées. Je suis arrivé un peu comme la famille ours dans le conte boucle d’or ! Le wc avait des excréments, le lit était défait avec un préservatif jeté dans l’angle de la chambre. Et la douche avait été utilisée ainsi que les serviettes mise à disposition. Un sac était présent avec les affaire de la personne ce qui signifiait qu’elle comptait revenir. N’ayant aucune confiance pour h rester j’ai donc décidé de partir. Aucune solution m’a été proposée à par rester sur place en attendant que quelqu’un vienne changé les codes m. Et je n’ai toujours pas été remboursé après plus de 4 mois. Très très déçu
    Stayed 1 night in May 2023

    6/10 Okay

    Noortje

    Liked: Communication
    Disliked: Cleanliness, property conditions & facilities
    Stayed 1 night in Oct 2023