4/10 Poor
Elaine G.
20 April 2020
Disliked: Cleanliness
A Shabby Property in a Great Location
Despite being marketed as a 'stunning penthouse' this is the grubbiest, most poorly maintained and unwelcoming properties we have ever rented. We spent our first day buying cleaning products and cleaning a dirty bathroom, kitchen, bedrooms and floor surfaces. Unfortunately we couldn't remove the thick layers of dust from under the beds because the vacuum cleaner didn't work and the laundry was beyond redemption! The windows were filthy, blinds in some areas either not working or falling down and there was a dirty old piece of kitchen paper hanging out of the main bedroom's air conditioner vent (for some reason!). Many of the lights were not working, the walls covered by empty picture hooks, the dishwasher broken and an old microwave sat on the lounge floor. The roof patio was simply filthy, the spa grotty and the BBQ in dire need of replacement. Despite it's great size and view, this area had one tatty sofa and a broken outdoor coffee table for 6 people. In summary, the whole place was very poorly equipped and our agent had to be asked to bring in enough glasses and crockery for the 4 people staying there, despite it being a 6 person let! We also did another bout of cleaning and washed our own sheets and towels during our stay because the place was not serviced. We still haven't received our bond back, even though the place is now in cleaner than it was when we began our rental!
The saving grace is the property's location, right on the water, and the front balcony is a joy to use with it's comfortable (though basic) outdoor dining setting.
All in all though, we felt 'ripped off' and won't rent again unless there are major improvements to the property. Beginning with a major spring clean would be a good start!
Elaine G.
Stayed 8 nights in Mar 2020