2/10 Terrible
Claire
7 April 2025
Disliked: Cleanliness, staff & service, property conditions & facilities
I literally booked this hotel in Brighton the night before I was due to run the full Brighton Marathon. I firstly received a call whilst travelling to the hotel asking what time I was to be expected, I then received a second phone call informing me they were having boiler issues and that my ensuite didn't have hot water...BUT could shower in the communal shower.
I feel compelled to express on arrival my deep disappointment with the state and cleanliness with the hotel, was appalling to say the least.
I was met with a guy smoking inside the hotel, I'm assuming he was front of house. It was clear from the moment I arrived basic hygiene standards were not being me, therefore find it hard to understand how this hotel's passed any form of rating with Expedia or any other platform.
My room was ok for a 2* hotel, but unfortunately smelt of cigarettes so not sure if the front of house was trying to fix the boiler issue in my room. The smell of cigarettes was so bad that I walked to the shop to buy a candle and disinfectant to try and get rid of the smell.
I booked this hotel very lastminute as was running the Brighton marathon the next day. The smell, noise and fact the window had a draft filtering through due to serve wood rot/damage was despicable.
Cleanliness is non-negotiable aspect of hospitality. I expected a far better experience in way of hygiene, appears the entrance, hallways and stair carpets had never been met with any form of vacuum. I would expect my £135 back!
Claire
Stayed 1 night in Apr 2025