After arriving we were offered upgrade to move to the 2nd floor to the room with refrigerator,coffee makeer, microwave. We accepted this offer. We put all our all baggages back in the car and went for skiing. After coming back my wife went to the office to pick up the keep to the new room. The manager downright accused my wife of lying and gave her the key to the previous room 117 with the access to the room 115 with amenities. His rude accusation of my wife for lying and the tone he had used disqualifies him as a hotel manager.