6/10 Okay
CASE K., Arroyo Grande
25 Mar, 2021
Liked: Cleanliness
Convenient, spotty management
Great location, well supplied unit. Hot tub and garage access a plus.
HOWEVER: We arrived 3 hr *after* our published check in time to find that the unit had not been cleaned. Cleaning crew arrived apologetic, said that they'd been pulled from our location to clean for someone else who checked in "early". We waited while they cleaned.
I texted 2 management numbers about the failure to clean in time for our arrival. I received one text response that night and another the next day. One promised to call in the morning. The other promised to "check with my team". There was no follow through, no call in the morning, no further communication on the topic.
Unit is fine, but reading other reviews, I get the impression that this is not an uncommon experience for visitors using this management company. Maybe they're overextended or having other issues, but the bottom line for me is that I would avoid units managed by this company in the future.
CASE K.
Stayed 5 nights in Feb 2021