2/10 Terrible
Luisa
Traveled with family and small children, Traveled with family
4 January 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Where to start?? 1. Plan for slow service when you arrive and rude staff upon checking in. There was one gentleman who seemed bothered by attending us. 2. Rooms were not prepared when we arrived. We had to leave and come back or wait in a smelly, damp couch area. 3. We went eat at the Beaver Den. The food arrived cold extremely overpriced and overcrowded. Our server was very polite but kept apologizing to us because the manager did not want to accommodate our party of 8. 4. Upon entering our room smelled terrible. The TV never worked and the small fridge did not hold proper temp. It ruined our child’s milk. When we called down for help they said they would send maintenance but never did. 5. Please make reservations for everything ahead of time. No one wanted to help us because they were too busy and complained that they didn’t want to keep helping people. 6. Over crowded is an understatement. Please do your research and look into local places to rent with mini kitchens. The food is terrible and expensive. The people were very rude, pushing each other, lacked basic manners. I would return to Colorado for the views and snow but I would find a better place to stay. The one positive was eating dinner at Spencer’s, that was good and the service was awesome.
Luisa
Stayed 2 nights in Jan 2025