The room was very clean. The mini kitchen provided for our needs.
The bed was very comfortable.
The room was on the second floor with no elevator, just stairs. The grounds were well taken care of most of the time.
There were two small pools. One had people drinking alcohol and smoking while in the pool. This was very crowded-a party pool. The other pool was the one to use. Quieter and less crowded. Both pools had to be driven to, though.
Only one staff when I called, before the trip, was extremely helpful out of 3 others. I was given to four different places before the last one truly took time and and listened.
Once we arrived, only one staff again was amazing while the others left much to be desired. I would wait for the one, just to be taken care of well.
On the morning of our checkout, 70 minutes before checkout, the cleaning team used their card and planned on entering my room with no warnings nor knocks. Thankfully, I had used the saftey lock and they were unable to enter.
They left but then came back 15 minutes before checkout and were looking in the blinds watching/waiting for me to leave. They stood right outside the door. Very intimidating! I was told they were hired by another company to clean the room I was in.
The location was terrific to get to any place.