8/10 Good
Mary, Syracuse
Traveled with family
3 February 2025
Liked: Cleanliness, property conditions & facilities
My daughter has a service dog and was told she cannot eat in the same area as us because of her service dog. That was not fair of them to do that to her. It made her feel less of a human and almost like she was the animal. How dare they treat my daughter like that.
BUSINESS, PLEASE READ THE LAWS BELOW
The Americans with Disabilities Act (ADA) requires that food places allow service animals in public areas, even if local or state health codes prohibit animals. This includes restaurants, hotels, schools, and hospitals.
ADA requirements
• Service animals must be allowed in all areas of the facility where customers are normally allowed to go
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• People with disabilities cannot be treated less favorably than other patrons
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• Businesses cannot charge service animals fees that are not charged to other patrons without animals
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• Businesses must waive any deposits or fees charged to patrons with pets for service animals
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Other considerations
• Businesses should train their staff on how to accommodate patrons with service animals
• Facilities may ask to remove a service animal if it is out of control or not housebroken
• Some states have laws that require service dogs to wear identification, such as vests, collars, or leashes
Service animals in other public places
• Service animals are also allowed in stores, medical and healthcare settings, and transportation
Mary
Stayed 1 night in Feb 2025