2/10 Terrible
Samantha
Traveled with family
8 December 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property does not resemble the pictures and other reviews. I walked in and the front desk staff was on a personal phone, told me to wait until she was finished. Then took my ID and CC after several mins while she was still on her personal phone call with AirPods in. Had a full conversation with her friend while checking me in. Then told me that my room was ready. I went upstairs to my rooms and oh my word. The housekeeper/maintenance woman was spraying WD40 on the refrigerator door and the pray was going into the refrigerator. She then told me the smell would go away and not to worry about it. She then left, and I noticed the door would not close all the way and could see through the side door did not close all the way. I then gave it some thought to stay, but then the housekeeper came back to spray more WD40 and at that moment I couldn’t stay any longer because the first 30 mins was a huge red flag.
I then asked if I could cancel and the front desk staff told me yes, but I couldn’t have a refund because I used Expedia and they won’t refund me as I choose to use a 3rd party website. I ended up paying and not getting any money back and booked another hotel with Expedia for that same night and now I’m out $500.
Samantha
Stayed 2 nights in Dec 2024