4/10 Poor
Christopher
17 November 2024
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
What a mix of extremes- site difficult to find in darkness, easy in daytime. As you approach there’s a big board on right advertising what’s available in the ‘park’ which focussed your attention that side- the hotel is however ticked away uphill to the left. Receptionist tried very hard to help establish where i was and direct me. Room absolutely reeked of mould, having driven 3.5 hours through heavy traffic I was too tired to complain- but should have. Having just been diagnosed asthmatic I hadn’t anticipated how badly it would affect me in the night. Carpets also a bit stained. I didn’t expect things to be perfect , but perhaps better than I got. Overnight sleep was patchy as my room overlooks the A338 dual carriageway. Other than the mould and carpet, the room felt and looked spotlessly clean, bed was comfy, linen clean, shower nice and suitable power level. Tea/ coffee facilities good. Back to the mould, I investigated this in the morning after my troublesome night- my conclusion(right or wrong) was that this room hadn’t been used for a while - cleaners had tried hard to clean the mould away- dislodged grouting remained on window sills however. Room was freezing cold- it took a good couple of hours before the small wall heater got it up to an acceptable temperature. Aside from the main road, views out of the windows were lovely in daylight- wooded area. On leaving receptionist asked if had a good stay - I mentioned about the smell of mould & traffic noise-no real reaction
Christopher
Stayed 1 night in Nov 2024