2/10 Terrible
Erin Dannielle
Traveled with family
22 December 2024
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 12/11-12/14. First room we went into reaked like rotten food and was so dirty; we moved rooms multi times due to them being so dirty. Never mind the dirt and smell, the rooms were all falling apart. Water marks on the ceilings in each room, carpet pulled up and gross, food debris in carpet and the couch and chairs, the furniture was all stained and tattered. We requested a pack and play with our stay, when we opened it garage and piece of food came out, asked front desk if we could have cleaning supplies and was denied. The pool was dirty inside and out. Wish we knew there was construction on the hotel, so loud! And we were by the elevator and that was extremely loud, couldn't keep the little one asleep never mind us getting sleep since the elevator shook the walls and was so loud. 1 day it rained and there was tons of waste coming in the front entrance celling, the business center had standing water, I was down there and the ceiling tiles were falling from the
Ceiling on to us, so much water coming in. The shower was dirty, the shower heads were broken with no water pressure. Everything about this hotel was gross. The fitted sheet on the beds were torn up, in each room we went to. They wouldn't give us mattress cover or sheet for pack and play. The heater must of been broken, set to 69 but it was constant 77 degrees in there even when you put the ac on. Only the TV in the living room worked not the bedroom one. When asked if the room could have house keeping in it the
Erin Dannielle
Stayed 3 nights in Dec 2024