Grand Hotel del Mare Resort & Spa

5.0 star property
Hotel with private beach, full-service spa

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Grand Hotel del Mare Resort & Spa

Exterior
Aerial view
Private beach, black sand, sun loungers, beach umbrellas
Alcove Suite (Spa/Club Lounge Access) | View from room
Property grounds

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Bar
    Bar
  • 24/7 front desk
    24/7 front desk
  • On private beach
    On private beach
  • Gym
    Gym
  • Hot Tub
    Hot Tub
  • Breakfast included
    Breakfast included
The price is AED 979
AED 1,077 total
includes taxes & fees
24 Nov - 25 Nov

Room options

Available filters for rooms
Showing 18 of 18 rooms

Suite con Terrazza (Spa/Club Lounge Access)

Highlights

Soundproofed
Individually furnished
Individually decorated
Private indoor spa tub
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
  • 80 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

King Double Sea Room (Spa/Club Lounge Access)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Hypo-allergenic bedding
  • 30 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

Executive Junior Suite (Spa/Club Lounge Access)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
LCD TV
Hypo-allergenic bedding
Pillow menu
  • 46 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

Suite Presidenziale (Spa/Club Lounge Access)

Highlights

Soundproofed
Individually furnished
Individually decorated
Fireplace
Private indoor spa tub
Air conditioning
Connecting rooms available
Free cribs/infant beds
  • 120 sq m
  • Sea view
  • Sleeps 4
  • 2 King Beds

Classic Queen Budget Room NO VIEW

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Hypo-allergenic bedding
  • 30 sq m
  • Sleeps 2
  • 1 Double Bed

Camera Deluxe Matrimoniale con Vista Mare

Highlights

Furnished balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
LCD TV
Hypo-allergenic bedding
  • 30 sq m
  • Sea view
  • Sleeps 2
  • 1 Queen Bed

King Suite (Spa/Club Lounge Access)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Hypo-allergenic bedding
  • 60 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed and 1 Large Twin Sofa Bed

Suite Royal con Vista Mare

Highlights

Furnished balcony
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
  • 46 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed and 1 Large Twin Sofa Bed

Suite King con Vasca Idromassaggio (Spa/Club Lounge Access)

Highlights

Soundproofed
Individually furnished
Individually decorated
Private indoor spa tub
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
  • 68 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed and 1 Large Twin Sofa Bed

Alcove Suite (Spa/Club Lounge Access)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Hypo-allergenic bedding
  • 46 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

Romantic King Suite (Spa/Club Lounge Access)

Highlights

Soundproofed
Individually furnished
Individually decorated
Fireplace
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
  • 46 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

Camera Matrimoniale Prestige con Vista Mare

Highlights

Furnished balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
  • 30 sq m
  • Sea view
  • Sleeps 2
  • 1 Queen Bed

Family Suite, Multiple Beds, Sea View

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Hypo-allergenic bedding
  • 45 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed, 1 Twin Bed and 1 Large Twin Sofa Bed

Junior Suite Angolare con Vista Mare

Highlights

Furnished balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
LCD TV
Hypo-allergenic bedding
  • 45 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

Suite con Terrazza Vista Mare (Spa/Club Lounge Access)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Hypo-allergenic bedding
  • 60 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

Camera Deluxe Matrimoniale con Balcone e Vista Mare

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
LCD TV
Hypo-allergenic bedding
Pillow menu
  • 30 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

Queen Park Suite (Spa/Club Lounge Access)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Hypo-allergenic bedding
  • 60 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed and 1 Double Bed

Apartment Suite (Spa/Club Lounge Access)

Highlights

Soundproofed
Individually furnished
Individually decorated
Private indoor spa tub
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
  • 75 sq m
  • Sea view
  • Sleeps 4
  • 2 King Beds

Similar properties

About the neighborhood

Map
Via Portico Della Punta 34, Bordighera, IM, 18012

What's nearby

  • Villa Garnier - 14 min walk - 1.3 km
  • Bordighera Port - 3 min drive - 1.7 km
  • Piatti Tennis Center - 9 min drive - 6.1 km
  • Casino Sanremo - 11 min drive - 9.9 km
  • Ariston Theatre - 12 min drive - 10.6 km

Getting around

  • Vallecrosia Station - 6 min drive
  • Cote d'Azur Airport (NCE) - 57 min drive

Restaurants

  • ‪Bar Tabacchi Edicola - ‬12 min walk
  • ‪Bar Ristorante L'Alcione - ‬3 min drive
  • ‪U Cavetu - ‬3 min drive
  • ‪Caffe della Posta - ‬3 min drive
  • ‪Magiargè Vini e Cucina - ‬19 min walk

About this property

Grand Hotel del Mare Resort & Spa

Luxury family-friendly hotel near Giardino Esotico Pallanca
Located close to Bordighera Port and Clarence Bicknell Museum, Grand Hotel del Mare Resort & Spa provides a free breakfast buffet, a beach bar, and a poolside bar. With a private beach, beachfront dining, and sun loungers, this hotel is the perfect place to soak up some sun. Treat yourself to aromatherapy, a sports massage, or Ayurvedic treatments at the onsite spa. At the two on-site restaurants, enjoy breakfast, brunch, lunch, dinner, and Italian cuisine. Enjoy the health club, as well as activities like kayaking. Stay connected with free in-room WiFi, and guests can find other amenities such as a rooftop terrace and mini golf.
Other perks include:
  • A seasonal outdoor pool with cabanas, sun loungers, and pool umbrellas
  • Free self parking and valet parking
  • Limo/town car service, access to a nearby indoor pool, and express check-out
  • Express check-in, supervised childcare (surcharge), and concierge services
Room features
All 66 individually furnished rooms feature comforts such as 24-hour room service and premium bedding, in addition to perks like pillow menus and air conditioning.
Other amenities include:
  • Changing tables, highchairs, and children's slippers
  • Hypo-allergenic bedding, Egyptian cotton sheets, and Select Comfort beds
  • Designer toiletries, bidets, and shower/tub combinations
  • 40-inch LCD TVs with premium channels and DVD players
  • Wardrobes/closets, art supplies, and childcare services

Languages

Dutch, English, French, German, Italian, Moldovan, Romanian, Russian, Spanish, Ukrainian

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Free self parking on site
  • Free uncovered valet parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request
  • Limo/town car service

Food and drink

  • Free buffet breakfast available daily 7 AM–11 AM
  • 2 restaurants
  • 2 bars/lounges, 1 beach bar and 1 poolside bar
  • 24-hour room service

Restaurants on site

  • La Veranda Restaurant
  • Lounge Bar & Terrace

Things to do

  • Access to nearby indoor pool
  • Arcade/game room
  • Fitness center
  • Full-service spa
  • Kayaking
  • Mini golf
  • Playground
  • Private picnics
  • Sauna
  • Seasonal outdoor pool
  • Spa tub
  • Steam room

Family friendly

  • Access to nearby indoor pool
  • Arcade/game room
  • Art supplies
  • Babysitting (surcharge)
  • Changing table
  • DVD player
  • Highchair
  • In-room child care (surcharge)
  • Laundry facilities
  • Mini golf
  • Playground
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised childcare (surcharge)
  • Travel crib

Conveniences

  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand
  • Library

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business center
  • Computer station
  • Conference center
  • Meeting rooms

Outdoors

  • BBQ grill(s)
  • Beach loungers
  • Beach umbrellas
  • Garden
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool sun loungers
  • Pool umbrellas
  • Private beachfront location
  • Rooftop terrace

Spa

  • 10 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - prenatal
  • Massage - sports
  • Massage - Swedish
  • Massage/treatment rooms
  • Mud bath
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room
  • Turkish bath/hammam

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Elevator
  • In-room accessibility
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

More

  • Beach towels
  • Couples dining
  • Romance packages available
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Down comforter
  • Egyptian cotton sheets
  • Heating (climate-controlled)
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding
  • Select Comfort bed

Bathroom

  • Bathrobes
  • Bidet
  • Designer toiletries
  • Hair dryer
  • Shower/tub combination
  • Towels

Entertainment

  • 40-inch LCD TV
  • DVD player
  • Pay movies
  • Premium channels
  • Satellite channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Minibar

More

  • Children's slippers
  • Connecting rooms available
  • Desk
  • Free newspapers
  • In-room massage
  • Individually decorated
  • Individually furnished
  • Local maps
  • Phone
  • Safe
  • Slippers
  • Soundproofing
  • Turndown service

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 50.00 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 33 lbs per pet)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 150 per night
Cribs (infant beds) are available for EUR 95.0 per day

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply year round. Other exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 21 December - 31 October, EUR 3.00 per person, per night, up to 6 nights. This tax does not apply to children under 14 years of age.
  • A tax is imposed by the city: From 1 November - 20 December, EUR 0.00 per person, per night, up to 6 nights. This tax does not apply to children under 14 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: EUR 150.00 per vehicle (one-way)
  • Pet fee: EUR 50.00 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: EUR 95.0 per day
  • Rollaway bed fee: EUR 150 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Property Registration Number IT008008A1OIUM3WG9

We should mention

All guests, including children, must be present at check-in and show their government-issued photo ID card or passport
Cash transactions at this property cannot exceed EUR 5000, due to national regulations; for further details, please contact the property using information in the booking confirmation
The seasonal pool will be open from April to October
Pool access available from 9:00 AM to 7:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 16 years old are not allowed in the swimming pool, health club, fitness facility, or spa tub without adult supervision
Guests under 16 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Grand del Mare Bordighera
Grand Hotel del Mare Resort
Grand Hotel del Mare Resort Bordighera
Grand Hotel Mare Resort Bordighera
Grand Hotel Mare Resort
Grand Mare Bordighera
Grand Hotel del Mare Resort Spa
Del Mare & Spa Bordighera
Grand Hotel del Mare Resort & Spa Hotel
Grand Hotel del Mare Resort & Spa Bordighera
Grand Hotel del Mare Resort & Spa Hotel Bordighera

Frequently asked questions

Does Grand Hotel del Mare Resort & Spa have a pool?

Yes, this property has a seasonal outdoor pool. Pool access is from 9:00 AM–7:00 PM.

Is Grand Hotel del Mare Resort & Spa pet-friendly?

Yes, this hotel allows cats and dogs (limit 1 total) with a maximum weight of up to 33 lbs per pet. There's a fee of EUR 50.00 per pet, per night. Service animals are exempt from fees.

How much is parking at Grand Hotel del Mare Resort & Spa?

Self parking and valet parking are free at this property.

What time is check-in at Grand Hotel del Mare Resort & Spa?

Check-in start time: 3:00 PM; Check-in end time: midnight.

What time is check-out at Grand Hotel del Mare Resort & Spa?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does Grand Hotel del Mare Resort & Spa provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of EUR 150.00 per vehicle applies.

Where is Grand Hotel del Mare Resort & Spa located?

Located in Bordighera, this beachfront hotel is in the city center and within 1 mi (2 km) of Giardino Esotico Pallanca and Bordighera Port. Clarence Bicknell Museum and Ventimiglia Market are also within 6 mi (10 km).

Grand Hotel del Mare Resort & Spa Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 279 out of 464 reviews" "
Rating 8 - Good. 121 out of 464 reviews" "
Rating 6 - Okay. 38 out of 464 reviews" "
Rating 4 - Poor. 18 out of 464 reviews" "
Rating 2 - Terrible. 8 out of 464 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Elena

Traveled with partner, Traveled with family
Liked: Cleanliness
Disliked: Staff & service
I would leave a 5 star,even they don’t have a beach and it’s impossible to swim because of rocks and access to the beach is very difficult,but they don’t advertise it! The hotel itself knew better days,definitely not 5 stars.But I would swallow all those things if I didn’t have an interaction with Arshad front desk receptionist.He was acting nasty arrogant even belligerent when I approached before leaving to clarify hidden the charges.It was a scary and very disappointing experience for us regular Italian visitors.Italians are famous for welcoming,but that was not the case with Arshad.He was pretending that he is is the boss.Front desk called after with apologies but unfortunately aftertaste is left.I would not recommend this place for stay.
Stayed 3 nights in Oct 2024

10/10 Excellent

Robert

Stayed 3 nights in Jun 2024

8/10 Good

Harold

Stayed 2 nights in Sep 2023

10/10 Excellent

Oksana

Stayed 5 nights in Jul 2023

10/10 Excellent

jan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

William

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was terrific and offered a great deal. The only incident was when the staff that did the laundry charged over 70euros more as they checked a box on my laundry sheet stating I wanted expedited service. And the laundry came back wet. They quickly resolved the issue by taking away the upcharge and taking our clothes back and drying them completely.
Stayed 3 nights in May 2023

2/10 Terrible

Mor

Disliked: Staff & service, property conditions & facilities, room comfort
Not a 5 star hotel. Maybe 2.
Worst hotel ever. Feels like it is stuck in the 80’s - Everything is old. No hot water in the shower. They told us to take a shower in the spa. AC didn’t work and it was very hot in The night. Breakfast was not tasty. At least we got a discount in the end. Still - not worth it.
Stayed 1 night in Apr 2023

2/10 Terrible

marcela

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
YOU CANT USE THE SPA unless you are staying on the top suites. Spa access is reserved for VIP suites only, SPA has only space for 8 people per day meaning most likely it will be taken by the VIPS. If there is space, then you must know that SPA is NOT included, it costs 20 euros per person. Service is like highway hotels, not 5-star service.
Stayed 1 night in Oct 2022

10/10 Excellent

Morris

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In total very good experience
Stayed 5 nights in Sep 2022

8/10 Good

Harold

Stayed 2 nights in May 2022

10/10 Excellent

Broderick

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
spectacular hotel
We had an amazing time at the hotel with our family. It’s a beautiful hotel, in a beautiful location
Stayed 3 nights in May 2022

8/10 Good

Conor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Plush luxury at a price
The resort is very nice: plush, comfortable and excellent service throughout the location. Personally we didn’t like the pool set up and we found the food and drink expensive. The beach club is a climb down but very nice. Very nice room with sea view with a really comfortable bed.
Stayed 2 nights in Aug 2021

2/10 Terrible

Jaspar

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Triste
Lleguemos y nos dimos cuenta que no era un hotel de 5 estrellas. Era complicado comunicar con el staff en Inglés, recepción tardó mucho, no era posible ayudarnos conseguir pruebas de PCR. El cuarto era fatal, piso levantado, regadera sucia, sabanas horribles, almohadas peor. La cena fue lo peor- los postres miserables. No hubo nadie de salvavidas para cuidar los niños en la alberca - algo que nos habían comentado en recepción que si existía. El desayuno un caos - nada de organización Todo fue un gran pérdida de tiempo y dinero
Stayed 1 night in Aug 2021

8/10 Good

Rickey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only issue was when we dropped off our clothing for laundry service they seemed to have forgotten about it. They said tomorrow afternoon and I said that only works if we book another night. They promptly got them done although still somewhat damp when we got them. Other than that small glitch they did an awesome job.
Stayed 1 night in Oct 2019

10/10 Excellent

Rickey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall excellent the only drawback was getting the laundry done. We left them the bag at 8:30 when they were cleaning the room and they seemed to have forgotten about it. When I called the desk they were great about getting it back to us only still wet. Not much of a problem but worth noting.
Stayed 1 night in Oct 2019

10/10 Excellent

Court

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
cellent
Excellent
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good nothing to complain about.Staff, food and facilities top class. We have been there 4 time now and never a problem.
Stayed 8 nights in Sep 2019

10/10 Excellent

Pete, Geneva

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, especially the cat park attendant. Cleanliness. Views over the sea. Garden area very nice
Stayed 3 nights in Sep 2019

8/10 Good

Meredith

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

8/10 Good

Peter

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Great hotel, but room for staff improvement
The hotel itself was fantastic. Comfortable, in a great location and with good facilities. What let it down was the attitude of the hospitality staff. With one or two exceptions the serving staff seemed to have little interest in their work and no interest in the guests, and virtually ignored you as they passed (never a “bon journo”) and virtually grunted when we asked for more coffee or wanted to order food at the pool bar. We felt that we were living in a separate universe from the staff and ceased trying to engage them in conversation except for what was totally necessary for our needs. The exceptions were the porters and reception staff and the bar man in the lounge, who were very pleasant. We also felt that for a five star hotel the food, considering the prices charged, was below standard for a five star hotel. The range on offer was limited and the quality and presentation sub standard. I could not finish one dish I was served as the veal was too tough to eat. It was taken away, but no apology was offered.
Stayed 3 nights in Jul 2019

10/10 Excellent

RENA CHOE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveler

Stayed 3 nights in May 2019

10/10 Excellent

Nicolle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxurious hotel - ocean view
We enjoyed our stay here. The view is beautiful- our room overlooked the pool and the ocean. The hotel Is very nice, we could park right in front of the hotel and the setting was amazing. The service was very helpful. The breakfast was very good - includes omelettes with choice of ingredients and lots of pastries and fruit and meats and cheeses to choose from.
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Let's get the negatives out of the way first! What they DON'T tell you is that the hotel is built over the train line which runs between France and Italy. Trains run all the time at intervals varying from minutes to hoiurs apart. This is manifested as a noticebale rumble; the level of which, depends on which floor your room is lpocated. The lower you are, the more of a loud rumble. You might get used to this or not depending on how light/heavy a sleeper you are. It can be quite irritating. Wifi is Next, if you're not a fan of dogs or cats, then this might not be a hotel for you. Dog owners are positively encoraged to bring their pooches with them and there appear to be a pair of cats roaming the property. These might be rodent catchers - not sure. Onto the good stuff: The car park up a slope from the road is attended. Courteous reception staff. The rooms are of high comfort with huge beds. Linen changed daily. Well appointed bathrooms but with limited space for your owns stuff. Frdge with 28 million bottles of every type of beverage at eye- watering prices. Most rooms have balconies opening to the sea, the sun and Ospedaletti to the east in the dstance. Great sunrises! Spa. Beach club in the summer. Circular outdoor heated pool available all year round. Buffet breakfasts and comprehensive room service. A wide type of clientele; many spending new year here from across the border in France. Will definitely come back, but will be sure to get a high floor room next time!
Stayed 7 nights in Dec 2018

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful retreat
The staff was great and the jr suite was lovely. Would go back.
Stayed 3 nights in Sep 2018