We booked this hotel after reading some positive reviews online, then I emailed them directly asking for directions to the hotel. We were told to simply get the dolmus from Bodrum and the driver would drop us on the beach at the back of the hotel. We did get dropped at the beach, but it was a fair distance away and after walking in the wrong direction for an hour an English couple finally helped us. Upon arrival at reception we were greeted with: "I just emailed you to see where you are" to which I replied, "We would have been here on time had we been given the right directions!" What followed was a lengthy argument with the manager about how it wasn't her fault we got off at the wrong stop etc. So within 5 minutes of arriving we were insulted, offered nothing to drink (not even a glass of water) and she kept defending herself until I insisted we be shown our room or else I would take our business elsewhere. Nice way to welcome people to your hotel!
For the remaining 3 days we were completely ignored. We had to ask when breakfast service was, ask what the WiFi password was, ask for glasses so we could have a cup of tea from the buffet... when the waiter went around offering tea & cake to all the guests in the restaurant and beach front, I had to call out to him that we would also like some please, as he walked past me several times without offering once. They basically avoided interacting with us as much as possible - I've never experienced anything like it from a hotel!