2/10 Terrible
Family
17 January 2025
Disliked: Cleanliness, staff & service
For our honeymoon we thought that "Hilton Boca Raton Suites" would be a great choice to stay. But…
We arrived to our room which was old and clearly hadn't been cleaned properly. The constant construction on the 1st floor woke us up each day at 7 a.m. including weekends!
But the worst was yet to come. One day at around 1:30 p.m., we received a letter, stating that there won’t be water from 11 p.m. till 5 a.m. due to a "scheduled maintenance" (if it's scheduled then it should have been mentioned to us at the time of booking)
We finally reached the front desk, at 1:50 p.m., asking to check out and get a refund for the remaining days. They refused, claiming it was scheduled and they don't give refunds for that. However, we can wait till 3 p.m. for a manager, who might give us a refund, BUT that is only if we check out before 2 p.m. - 10 minutes notice to leave! Basically we need to check out without guarantee of a refund.
At 3 p.m. the manager was still not to be found, showing up only much later at 3:30 p.m.
With Expedia's help, we fought for a refund and managed to check out. The hotel's staff was rude and offered no help in finding alternative accommodations. Our vacation day was wasted dealing with endless calls and booking a new hotel.
We might have gotten a refund for the days that we weren't there. BUT, this experience left bad memories. No apologies were given, and they didn't compensate us for the heartache we went through on our vacation.
Won’t recommend this hotel!!!
Family
Stayed 6 nights in Jan 2025