2/10 Terrible
MR A N G
17 September 2018
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DO NOT STAY HERE
This was the worst experience I have ever had with a hotel. We booked the apartments due to the proximity to Edgbaston. We had 2 adults and 5 children (ranging from 8 to 13) and were allocated two apartments when this was booked through hotels.com. The upcoming stay message came last week with check-in details etc. We called the number on our booking confirmation in the morning on the way to the accommodation but it went to answer phone so we parked our car outside the apartments and went to Edgbaston. Check was not available until after 3pm. We then contacted them again in the afternoon and were told the booking was cancelled (circa 7pm) on that evening. The contact would not answer the phone and text us to stay the apartments could not be booked for one night and were now full. We did not receive a cancellation message from Hotels.com or the apartments. There was not available accommodation nearby and I had to spend 3 hours on the phone to "customer services" in India who put us in a bed & breakfast which was a £50 taxi drive away in Solihull. We did not get there until after 1am and had no luggage etc as these were in our cars outside Mosley Mews! We then had to get a cab back to the car the next morning. This ruined our trip and meant I missed the final due to having to try and sort out the mess caused. This is the worst travel experience I have ever had.
MR A N G
Stayed 1 night in Sep 2018