2/10 Terrible
Ilmiya
8 November 2024
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
This time i paid with my points inadvance. I thought i will get the same treat. But i was wrong. When i checked IN the manager checked how i paid. As soon as he found i paid wz points he send me to the room where "" pats inroom"" one and durty not clean no extra blanket no dishes no coffe or tea dust everywhere. Moreover 2 big black Flys inside the room and towels are dark used one visible. I was so frastrated . When i came back to the frontdesck and complain the manager didn't care even and i was told tha i got what i deserve. He ment i paid by points. I m coming every month to this hotel but i never paid wz poins ever before. This was 2st time i m paying wz points and i saw how differently i was treated. This is so sadhow they treat loyal customers if you pay wz points. I kill bymyself 2 flys. And i went multiple times to the lunderyroom to get blanket which was missing in the room
Ilmiya
Stayed 2 nights in Nov 2024