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Sercotel Ayala Bilbao

4.0 star property
Adults-only hotel connected to a shopping center in Bilbao City Centre with a 24-hour front desk

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Photo gallery for Sercotel Ayala Bilbao

Superior Room | Down comforters, minibar, in-room safe, individually decorated
Front of property
Lobby
Lobby
Junior Suite | Down comforters, minibar, in-room safe, individually decorated

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Housekeeping
  • 24/7 front desk
  • Air conditioning
  • Laundry
The current price is AED 226
AED 249 total
includes taxes & fees
5 Feb - 6 Feb

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Basic Room

Basic Room | Down comforters, minibar, in-room safe, individually decorated

Basic Room

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
Blackout drapes/curtains
Down duvet
Hair dryer
  • Sleeps 1
  • 1 Double Bed

View all photos for Classic Double Room

Classic Double Room | Down comforters, minibar, in-room safe, individually decorated

Classic Double Room

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
Blackout drapes/curtains
Down duvet
Hair dryer
  • Sleeps 2
  • 1 Double Bed

View all photos for Junior Suite

Junior Suite | Down comforters, minibar, in-room safe, individually decorated

Junior Suite

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
Blackout drapes/curtains
Down duvet
Hair dryer
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Classic Twin Room

Classic Twin Room | Down comforters, minibar, in-room safe, individually decorated

Classic Twin Room

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
Blackout drapes/curtains
Down duvet
Hair dryer
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Room

Superior Room | Down comforters, minibar, in-room safe, individually decorated

Superior Room

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
Blackout drapes/curtains
Down duvet
Hair dryer
  • Sleeps 3
  • 1 Twin Bed and 1 Double Bed

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Hotel Sercotel Coliseo

  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Gym
9.0 out of 10, Wonderful, 1,001 reviews
The price is AED 221
AED 243 total
includes taxes & fees
18 Feb - 19 Feb
Hotel Sercotel Coliseo

About the neighborhood

Map
Canciller Ayala, Bilbao, 48008

What's nearby

  • Plaza Moyua - 7 min walk
  • Arriaga Theater - 8 min walk
  • Plaza Nueva - 10 min walk
  • Guggenheim Museum Bilbao - 14 min walk
  • San Mames Stadium - 20 min walk

Getting around

  • Bilbao-Abando Station - 3 min walk
  • Abando Station - 3 min walk
  • Bilbao Airport (BIO) - 15 min drive

Restaurants

  • ‪NKO Eneko Restaurant - ‬3 min walk
  • ‪Arrese - ‬3 min walk
  • ‪McDonald's - ‬2 min walk
  • ‪Monterrey - ‬3 min walk
  • ‪Bilbao Berria - ‬4 min walk

About this property

Sercotel Ayala Bilbao

Upscale hotel near Guggenheim Museum Bilbao
Located close to San Mames Stadium, Sercotel Ayala Bilbao provides a library, laundry facilities, and a fireplace in the lobby. Guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • Buffet breakfast (surcharge), express check-out, and a TV in the lobby
  • Multilingual staff, a reception hall, and smoke-free premises
  • 1 meeting room, coworking spaces, and a 24-hour front desk
  • Guest reviews give top marks for the central location and helpful staff
Room features
All 61 individually furnished rooms boast perks such as laptop-friendly workspaces and air conditioning, in addition to amenities like free WiFi and desk chairs. Guest reviews speak positively of the clean rooms at the property.
Extra conveniences in all rooms include:
  • Bathrooms with bidets and hair dryers
  • 50-inch flat-screen TVs with digital channels
  • Wardrobes/closets, daily housekeeping, and desks

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • 24-hour offsite parking (EUR 18.7 per day); discounts available

Food and drink

  • Buffet breakfast available for a fee 7:00 AM–10:30 AM on weekdays and 7:30 AM–11:00 AM on weekends: EUR 17 per person

Conveniences

  • Front-desk safe
  • Library
  • Reception hall
  • Vending machine

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Business services

  • Coworking space
  • Meeting room

Accessibility

  • This property does not have elevators

More

  • Communal living room
  • Fireplace in lobby
  • Shared microwave
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Down comforter

Bathroom

  • Bidet
  • Hair dryer
  • Private bathroom
  • Towels
  • Toothbrush and toothpaste

Entertainment

  • 50-inch flat-screen TV
  • Digital channels

Food and drink

  • Minibar

More

  • Desk
  • Desk chair
  • Individually decorated
  • Individually furnished
  • Iron/ironing board (on request)
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Soundproofing

Policies

Check-in

Check-in start time: 2:30 PM; Check-in end time: anytime
Early check-in subject to availability

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 20 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 44 lbs per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately EUR 17 per person
  • Nearby parking fee: EUR 18.7 per day(492 ft away; open 24 hours)
  • Pet fee: EUR 20 per pet, per day
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards and cash

We should mention

This property does not have elevators
Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
Parking height restrictions apply

Property is also known as

Sercotel Ayala Bilbao Hotel
Sercotel Ayala Bilbao Bilbao
Sercotel Ayala Bilbao Hotel Bilbao

Frequently asked questions

Is Sercotel Ayala Bilbao pet-friendly?

Yes, this hotel allows cats and dogs (limit 1 total) with a maximum weight of up to 44 lbs per pet. There's a fee of EUR 20 per pet, per day. Service animals are exempt from fees.

What time is check-in at Sercotel Ayala Bilbao?

Check-in start time: 2:30 PM; Check-in end time: anytime.

What time is check-out at Sercotel Ayala Bilbao?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Where is Sercotel Ayala Bilbao located?

Located in Bilbao City Centre, this hotel is within a 10-minute walk of Ensanche and Bay of Biscay. Guggenheim Museum Bilbao and San Mames Stadium are also within 1 mi (2 km). Abando Station and Abando Tram Stop are within a 5-minute walk.

Sercotel Ayala Bilbao Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 265 out of 386 reviews
Rating 8 - Good. 95 out of 386 reviews
Rating 6 - Okay. 20 out of 386 reviews
Rating 4 - Poor. 3 out of 386 reviews
Rating 2 - Terrible. 3 out of 386 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Corey, Colorado Springs

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my first time to Bilbao and Sercotel Ayala is a place I would return to in a heartbeat. Conveniently located, there's plenty to see within a 15 minute walk, and a multi-level shopping center just across the street is ideal to grab whatever you might need. The room was good sized, comfortable, and reasonably priced. Andrea (at the front desk) deserves special recognition for her outstanding efforts, helping with directions and giving very specific/helpful recommendations about the city and all it has to offer. There's plenty to see and do in Bilbao, and this hotel serves as a perfect "base camp" from which to explore!
Stayed 4 nights in Jan 2025

10/10 Excellent

John

Stayed 5 nights in Dec 2024

10/10 Excellent

Alison

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

10/10 Excellent

Carlos

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I am currently traveling around Spain staying at many hotels and the front desk staff was so far the kindest and highly professional.
Stayed 1 night in Oct 2024

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Meh
Meh. A fine hotel - clean but with such little character. I don’t understand how this is a 4* hotel. Rooms were basic, small and had no character. But it is in a good location, clean and convenient.
Stayed 2 nights in Oct 2024

8/10 Good

Wouter

Traveled with partner
Liked: Cleanliness, staff & service
We waren erg tevreden met ons verblijf. Het ontbijt was uitstekend. Het personeel was erg vriendelijk, wat voor ons erg belangrijk was omdat dit in de rest van de stad absoluut niet het geval was. Enige kleine minpuntje, was dat onze televisie niet naar behoren werkte. Er was een chromecastfunctionaliteit, maar die werkte niet met onze toestellen.
Stayed 4 nights in Oct 2024

10/10 Excellent

patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
We arrived early by bus and the receptionist was able to get us into a room early. Room was small but adequate. The available room was a handicapped room and I can see how it would be adequate for a wheelchair user. Quiet stay
Stayed 1 night in Oct 2024

8/10 Good

Bruce

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean rooms
Stayed 2 nights in Sep 2024

10/10 Excellent

Iveta, Chula Vista

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel in center of the city. Walking distance to shopping, dining, train station, metro, buses stops. Staff is very friendly and accommodating. Breakfast buffet had a satisfactory selection. Room was on a smaller size but well furnished and bed was very comfortable. Stayed in the hotel already twice and will stay again next time I visit the city.
Stayed 14 nights in Sep 2024

10/10 Excellent

Dominik

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Harish

Stayed 2 nights in Oct 2024

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2024

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
This is a good business hotel. No real amenities, gym/bar etc but perfect location and really quiet and clean rooms. Would choose this hotel again if I travelled to Bilbao
Stayed 4 nights in Sep 2024

8/10 Good

Monica

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 3 nights in Sep 2024

10/10 Excellent

Hector

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location. Easy access from the train station and easy to walk to the old town.
Stayed 1 night in Sep 2024

6/10 Okay

Ramon

Liked: Cleanliness
Disliked: Staff & service, amenities
Self service everything
Stayed 2 nights in Sep 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
This is a very nice hotel situated close to everything interesting in Bilbao. My room was small, but it was good enough for my needs and it was clean. I would definitely stay here again.
Stayed 3 nights in Sep 2024

8/10 Good

Mark Gordon

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well located hotel right next to a major transport hub, but located on a quiet side street. Very friendly and helpful staff and a good breakfast. The only minor criticism is that there were some large silver industrial pipes/chimneys outside my window that were noisy enough to mean you had to keep the window shut, but this would only be an issue in a minority of the rooms. Overall, good hotel and decent value for money.
Stayed 3 nights in Sep 2024

10/10 Excellent

Jose, Clermont

Traveled with partner
Liked: Amenities
Close to everything. Nice clean bathroom
Stayed 4 nights in Aug 2024

10/10 Excellent

Monika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the stay a lot - the hotel is very comfortable and convenient for both the train station and the city centre. The staff were friendly and accommodating. Good breakfast with very nice coffee.
Stayed 2 nights in Aug 2024

8/10 Good

Judith

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location not ideal for me but other reviewers say location great. Staff very helpful.
Stayed 2 nights in Aug 2024

10/10 Excellent

Daniel, Ottawa

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel. The staff is wonderful and always helpful with a smile. The room is very good. The area is perfect, close to everything
Stayed 3 nights in Aug 2024

10/10 Excellent

Jane

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location both close to the guggenheim and the old town. Very quiet and great blackout curtains for a good sleep.
Stayed 4 nights in Aug 2024

10/10 Excellent

Clare

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

10/10 Excellent

Claude

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very pleasant --- not too large, but so well organized and furnished that it worked like a large room. Comfortable bed. Very friendly and helpful staff. Central location. Definitely plan to stay here again when we return to Bilbao. Only suggestion would be to provide a rubberized bath mat --- tub floor was a bit slippery, and tub walls were high.
Stayed 2 nights in Aug 2024