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Hotel Puerta de Bilbao

4.0 star property
Hotel with a seasonal outdoor pool, in the vicinity of Vizcaya Bridge

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Photo gallery for Hotel Puerta de Bilbao

Exterior
View from room
Seasonal outdoor pool, open 10:30 AM to 8:30 PM, pool umbrellas
Premium bedding, down comforters, minibar, in-room safe
Lobby

Reviews

8.4 out of 10
Very good

Popular amenities

  • Parking available
  • Bar
  • Pool
  • 24/7 front desk
  • Breakfast available
  • Housekeeping
The current price is AED 213
AED 234 total
includes taxes & fees
9 Mar - 10 Mar

Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Deluxe Twin Room with Parking

View from room

Deluxe Twin Room with Parking

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LED TV
Premium bedding
Blackout drapes/curtains
Down duvet
Hair dryer
  • 18 sq m
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Deluxe Room, 1 Queen Bed with Sofa bed (Deluxe Queen)

Premium bedding, down comforters, minibar, in-room safe

Deluxe Room, 1 Queen Bed with Sofa bed (Deluxe Queen)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LED TV
Premium bedding
Blackout drapes/curtains
Down duvet
Hair dryer
  • 18 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed and 1 Large Twin Sofa Bed

View all photos for Family Suite (Family Junior Suite)

In-room dining

Family Suite (Family Junior Suite)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
LED TV
Blackout drapes/curtains
Down duvet
Premium bedding
  • 30 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Deluxe Twin Room

Premium bedding, down comforters, minibar, in-room safe

Deluxe Twin Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LED TV
Premium bedding
Blackout drapes/curtains
Down duvet
Hair dryer
  • 18 sq m
  • City view
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Deluxe Room (Deluxe Queen)

Premium bedding, down comforters, minibar, in-room safe

Deluxe Room (Deluxe Queen)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LED TV
Premium bedding
Blackout drapes/curtains
Down duvet
Hair dryer
  • Sleeps 2
  • 1 Queen Bed

View all photos for Triple Room

Premium bedding, down comforters, minibar, in-room safe

Triple Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LED TV
Premium bedding
Blackout drapes/curtains
Down duvet
Hair dryer
  • 18 sq m
  • Sleeps 3
  • 3 Large Twin Beds

View all photos for Executive Suite

View from room

Executive Suite

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
LED TV
Blackout drapes/curtains
Down duvet
Premium bedding
  • 30 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Suite (Family Junior Suite 2+2)

In-room dining

Family Suite (Family Junior Suite 2+2)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
LED TV
Blackout drapes/curtains
Down duvet
Premium bedding
  • 30 sq m
  • City view
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 1 Queen Bed with Sofa bed (Deluxe Queen 2+1)

Premium bedding, down comforters, minibar, in-room safe

Deluxe Room, 1 Queen Bed with Sofa bed (Deluxe Queen 2+1)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LED TV
Premium bedding
Blackout drapes/curtains
Down duvet
Hair dryer
  • 18 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed and 1 Large Twin Sofa Bed

Similar properties

Exterior

Holiday Inn Express Bilbao by IHG

  • Breakfast included
  • Free airport shuttle
  • Pet friendly
  • Parking included
8.6 out of 10, Excellent, (1008)
The price is AED 276
AED 303 total
includes taxes & fees
23 Mar - 24 Mar
Holiday Inn Express Bilbao by IHG

About the neighborhood

Map
Rio Castanos 2, Barakaldo, Vizcaya, 48903

What's nearby

  • Bilbao Exhibition Centre - 12 min walk - 1.0 km
  • San Mames Stadium - 8 min drive - 6.9 km
  • Plaza Moyua - 9 min drive - 9.8 km
  • Vizcaya Bridge - 10 min drive - 7.3 km
  • Guggenheim Museum Bilbao - 11 min drive - 10.6 km

Getting around

  • Barakaldo Lutxana Station - 4 min drive
  • Ansio Station - 15 min walk
  • Bilbao Airport (BIO) - 15 min drive

Restaurants

  • ‪McDonald's - ‬3 min walk
  • ‪London's Pizza - ‬10 min walk
  • ‪Doyuno - ‬3 min walk
  • ‪Domino's Pizza - ‬8 min walk
  • ‪Retuerto Marisqueria Restaurante - ‬4 min walk

About this property

Hotel Puerta de Bilbao

Upscale hotel near Plaza Moyua
Located close to Vizcaya Bridge, Hotel Puerta de Bilbao provides a poolside bar, a terrace, and a coffee shop/cafe. Stay connected with free in-room WiFi, and guests can find other amenities such as a garden and a bar.
Other perks at this hotel include:
  • A seasonal outdoor pool and a children's pool, with sun loungers and pool umbrellas
  • Buffet breakfast (surcharge), self parking (surcharge), and an electric car charging station
  • Express check-out, tour/ticket assistance, and concierge services
  • Multilingual staff, luggage storage, and a 24-hour front desk
Room features
All 203 rooms boast comforts such as premium bedding and laptop-friendly workspaces, as well as perks like free WiFi and air conditioning.
Other conveniences in all rooms include:
  • Bathrooms with separate tubs/showers and bidets
  • 48-inch LED TVs with satellite channels
  • Heating, daily housekeeping, and desks

Languages

English, French, German, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Onsite parking available only on request
  • Self parking on site (EUR 15 per day)
  • Electric car charging station on site
  • Onsite parking options include a garage

Food and drink

  • Buffet breakfast available for a fee weekends 8:00 AM–11:00 AM: EUR 18 for adults and EUR 9 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 1 poolside bar and 1 bar

Things to do

  • Children's pool
  • Seasonal outdoor pool

Family friendly

  • Children's pool
  • Pool gate
  • Seasonal outdoor pool
  • Soundproofed rooms

Conveniences

  • Banquet hall
  • Elevator
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business center
  • Conference space (3229 square feet)
  • Meeting rooms

Outdoors

  • Garden
  • Pool sun loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Elevator door width (inches): 43
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Down comforter
  • Heating (climate-controlled)
  • Premium bedding

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels

Entertainment

  • 48-inch LED TV
  • Satellite channels

Food and drink

  • Free bottled water
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board (on request)
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Soundproofing

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 11:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately EUR 18 for adults and EUR 9 for children
  • Self parking fee: EUR 15 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Property Registration Number No HBI01189

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
The seasonal pool will be open from June 21 to September 22
Pool access available from 10:30 AM to 8:30 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Bilbao Exhibition Center
Novotel Bilbao
Hotel Puerta Bilbao Barakaldo
Novotel Bilbao Exhibition Center Barakaldo
Novotel Bilbao Exhibition Center Hotel
Novotel Bilbao Exhibition Center Hotel Barakaldo
Novotel Exhibition
Barakaldo Novotel
Novotel Barakaldo
Novotel Bilbao Exhibition Hotel Barakaldo
Hotel Puerta Bilbao
Puerta Bilbao Barakaldo
Puerta Bilbao
Hotel Puerta de Bilbao Hotel
Hotel Puerta de Bilbao Barakaldo
Hotel Puerta de Bilbao Hotel Barakaldo

Frequently asked questions

Does Hotel Puerta de Bilbao have a pool?

Yes, this property has a seasonal outdoor pool and a children's pool. Pool access is from 10:30 AM–8:30 PM.

Is Hotel Puerta de Bilbao pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Puerta de Bilbao?

Self parking is available for EUR 15 per day.

What time is check-in at Hotel Puerta de Bilbao?

Check-in start time: 2:00 PM; Check-in end time: 11:00 PM. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Hotel Puerta de Bilbao?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Where is Hotel Puerta de Bilbao located?

Situated in a shopping district, this hotel is within 6 mi (10 km) of Vizcaya Bridge, Santiago Cathedral, and Plaza Moyua. Guggenheim Museum Bilbao and Zubizuri Bridge are also within 9 mi (15 km). Ansio Station is 15 minutes by foot and Barakaldo Metro Station is 18 minutes.

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Hotel Puerta de Bilbao Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 394 out of 996 reviews
Rating 8 - Good. 435 out of 996 reviews
Rating 6 - Okay. 108 out of 996 reviews
Rating 4 - Poor. 44 out of 996 reviews
Rating 2 - Terrible. 15 out of 996 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

ANNELIS

Liked: Cleanliness, staff & service, property conditions & facilities
the property is
Stayed 7 nights in Dec 2024

10/10 Excellent

Yen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Rooms were very clean and comfortable
Stayed 1 night in Oct 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable stay.
Clean, large room, good breakfast and many glutenfree options ( seperate glutenfree corner) Near a shopping center, and 20 min walk to the metro, next to a convention centre.
Stayed 1 night in Jul 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location Clean Secure parking €15 Extensive maintenance on pool- not open Would stay again.
Stayed 1 night in Jul 2024

10/10 Excellent

Tomiko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent all around.
Stayed 3 nights in Apr 2024

8/10 Good

Hector

Liked: Cleanliness, amenities, property conditions & facilities
Not enough shampoo , coffee, and cups in the room. The rest was fine 👍
Stayed 3 nights in Aug 2024

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay. Everything was clean and well-kept with attentive and accessible customer service. The pool was nice for the time it was open.
Stayed 6 nights in Sep 2023

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short stay on the outskirts of Bilbao
We enjoyed our two night stay at Hotel Puerta de Bilbao. It was a good base to explore the city. Our triple room on the seventh floor was comfortable, and having a bath and separate shower cubicle was useful. The reception team were friendly and helpful. Our daughter loved the pool.
Stayed 2 nights in Aug 2023

8/10 Good

Hilary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean hotel next to the exhibition centre and convenient for a trip to Bilbao on the metro and easy drive to ferry port. Downside was the size of the pool area for the number of rooms.
Stayed 2 nights in Jul 2022

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exemplary
I was on the 7th floor of the hotel and had a great view. The staff were exemplary - very professional and very helpful. I could not fault it. Added benefits - a separate shower to a bath; very spacious room; complementary water; quiet.
Stayed 1 night in Apr 2023

4/10 Poor

Emanuela

Liked: Cleanliness
Disliked: Staff & service, amenities
Very poor breakfast for a 4 stars and no amenities in the bathroom because of eco-friendly matter..
Stayed 3 nights in Sep 2022

4/10 Poor

Emilie

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
awful - not like on the pictures at all
I was there on a conference - the hotel is not like a 4 star hotel. 2 little bottles of water on the first day only - empty minibar. The bar is closed in the evening, the pool and terrace are closed. the breakfast with a disgusting coffee. It is incredibly loud - it is like sleeping on the motorway. I would never stay there again.
Stayed 4 nights in Oct 2023

8/10 Good

Marina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although the hotel is about 10km from downtown Bilbao, we had a car and could drive back and forth. What I thought was uncomfortable was the sliding glass bathroom door, right next to the headboard of the bed. One person couldn’t go to the bathroom and turn on the light without getting the other person fully awake. Zero provacy
Stayed 2 nights in Sep 2023

6/10 Okay

Nathan

Liked: Cleanliness, staff & service, amenities
The drains in the shower/bath stink! The whole room smells of toilet/drain smell. The drains in the shower and bath are clean so it must be the central drains of the hotel. I had to stuff towels down the drain to stop the room stinking. Also the hot breakfast was cold! Every day, cold. There are no hot plates under the hot food and the heat lamps above are too high. I complained one day, the chef made me fresh hot eggs but it was the same the day after and day after that (stayed for 4 nights). These things need sorting out, its not acceptable for a 4 star hotel. The staff were very friendy and helpful which was great. The hotel was nice apart from the 2 things i just mentioned. Parking is 15 euro a night which is not mentioned on the listing!! So be aware. However, parking outside is free but you'll be lucky to find a space so its worth paying it in my experience.
Stayed 4 nights in Nov 2023

4/10 Poor

Jeremy

Liked: Cleanliness
Disliked: Staff & service
Where to start? Ok...we had several choices for hotels in Bilbao but chose Hotel Puerta for 3 nights because their main selling feature was a functional outdoor pool, which my daughters wanted to use, especially since the weather was nice. The pool was in great condition but closed to public 'until end of June'. No reason given. We could not cancel or shorten our stay because it was booked via Expedia, apparently. Parking is terrible. There's no loading area in front of the lobby and directions send you to the back in a nearby parking area. Parking itself requires a lengthy route back to the front street, a 2 minute drive to a roundabout, doubling back, taking another roundabout well past the hotel, and then making a left down a back street to the parkade, which is 17 Euros/day. Make sure you give them your licence plate (even if a rental) because they will make your return to have the privilege of parking with them. They issue a piece of paper with a scannable code for the length of your stay -it's far more complicated than it needs to be. Staff were not helpful at all and were mostly rude. It was as if we were an inconvenience and they forgot they work in the service industry. Front desk folks would pass responsibilities to others rather than taking care. I asked for a space to work since the rooms are small and they said I could only rent a space for 50 Euros. Expect to pay for absolutely everything and expect terrible service, especially if you speak English.
Stayed 3 nights in Jun 2024

10/10 Excellent

ANNELIS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo perfecto excepto que esta muy lejos del servicio de transporte publico
Stayed 3 nights in Dec 2024

10/10 Excellent

Cira

Liked: Cleanliness, staff & service, property conditions & facilities
Muy bueno
Stayed 1 night in Dec 2024

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Check in rápido, personal de desayunos muy amable
Stayed 3 nights in Dec 2024

10/10 Excellent

Nadav

Stayed 2 nights in Nov 2024

8/10 Good

Luis E

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo correcto
Stayed 2 nights in Nov 2024

10/10 Excellent

Rafa

tranquilidad
Stayed 1 night in Nov 2024

4/10 Poor

miguel

Disliked: Cleanliness, staff & service, property conditions & facilities
No limpiaron la habitación por la mañana y se supone en un hotel de cuatro estrellas la tendrían que haber hecho por la tarde
Stayed 2 nights in Nov 2024

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buenas opción para comerciales
Muy bien hotel silencioso y confortable. Renovado. Buenas cocina pero un poco caro. Parking cercano disponible. Alejado del centro.
Stayed 2 nights in Nov 2024

8/10 Good

Minier

Stayed 1 night in Nov 2024

8/10 Good

Minier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024