We had an interesting experience at this property. First off, the good things. Excellent location and large chalet can fit many people. Unfortunately, that's where the good qualities end. The chalet was quite dirty and disorganized. The owners have clearly not been at their property for a while. It's run by a management company. The owners have other fancier properties they advertise, so perhaps this is where they stay regularly. The entire chalet needs a facelift. Broken windows, light bulbs out, lack of cleaning and linens, just to name a few. This is one of the few properties we've stayed at where your entire deposit is non-refundable the moment you book. This should have been a red flag from the start. Upon arrival, there was no power to the chalet and surrounding properties. We couldn't use anything in the chalet, other than a place to put our bags. It quickly got dark and very cold. We were forced to find somewhere to eat on a Saturday night with kids. It was challenging, crowded and expensive. From our 4pm check-in until almost 10pm, there was no power. It finally came back on when we were trying to find extra blankets to get the kids to sleep. There was no communication from the owners. We had to talk to the power company. The remainder of our stay was fairly uneventful, but I thought I should reach out to VRBO and the owners for a partial night refund on the first night, seeing as we did not get to use the chalet as paid for. Initial requests were ignored, then the owner emailed back saying, "Sorry, not our problem." I quickly realized they are counting their dollars, nothing more. The non-refundable nature of the deposits (could collect 2+ times if someone cancels), lack of empathy at the situation and just overall sterile responses lead me to give this property two stars. Too bad, as the chalet has amazing potential and a great location. If your trip goes flawlessly, you shouldn't have any problems. However, be very careful should anything come up. You're rolling the dice.