8/10 Good
Madeline C.
4 Aug, 2024
Liked: Cleanliness
Eh
We came for a couple nights with the family. The check in process was a bit rough. We were told to go to cool cabins to check in and get a pool key. We arrived and they let us know our cabin had no internet, which the listing had promised. The girls in the cool cabins office were little help. I asked for the pool key, and they said they didn’t have it…. I let them know we were told they did, and asked if they could look for it. The girls reluctantly walked to the box 3 feet away and got me the key. We arrived to the cabin & We had so idea where to go in the large community. we walked around for a bit with the kids and found an office… the lady let us know where to go and also let us know that we needed a parking pass, so we were lucky we stopped by the office that no one told us about…she also warned us about the coyotes and bears around the property. Told us to keep our kids and dog close. lol we finally got to our cabin, and got inside, when there was a knock at the door. It was a maintenance man from cool cabins asking to come inside to take the modem to try to fix the internet that we had already agreed to not have…. I reluctantly let him in. He took the modem and left saying he would be back soon. We were all hungry at this point as it was about 6pm. We didn’t feel like we could leave to get dinner until the man returned… it cut into our time and we did not appreciate it. Overall the place was fine. Check in was a mess. Internet never worked. Cable was spotty.
Madeline C.
Stayed 2 nights in Aug 2024