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Waldorf Astoria Berlin

Luxury hotel with a full-service spa and bars

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Photo gallery for Waldorf Astoria Berlin

Presidential Suite, 1 King Bed | Premium bedding, pillowtop beds, minibar, in-room safe
View from room
Suite, 2 Twin Beds, Tower | Living area | 40-inch LCD TV with digital channels, TV, books
Fridge, espresso maker, coffee/tea maker, electric kettle
Sports facility

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Hot Tub
  • Pool
  • Bar
  • Parking available
The current price is AED 990
AED 1,139 total
includes taxes & fees
10 Mar - 11 Mar

Room options

Available filters for rooms
Showing 19 of 19 rooms

View all photos for Suite, 1 King Bed, Corner

Suite, 1 King Bed, Corner | Living area | 40-inch LCD TV with digital channels, TV, books

Suite, 1 King Bed, Corner

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Dining table
HDTV
  • 63 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Twin Beds

Premium bedding, pillowtop beds, minibar, in-room safe

Deluxe Room, 2 Twin Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Dining table
HDTV
Hypo-allergenic bedding
  • 42 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Room, 1 King Bed, City View

Premium bedding, pillowtop beds, minibar, in-room safe

Deluxe Room, 1 King Bed, City View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Dining table
HDTV
Hypo-allergenic bedding
  • 42.0 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, Connecting Rooms (Family)

Premium bedding, pillowtop beds, minibar, in-room safe

Deluxe Room, Connecting Rooms (Family)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Dining table
HDTV
Hypo-allergenic bedding
  • 43 sq m
  • City view
  • Sleeps 4
  • 3 Twin Beds and 1 King Bed

View all photos for Presidential Suite, 1 King Bed

Presidential Suite, 1 King Bed | Premium bedding, pillowtop beds, minibar, in-room safe

Presidential Suite, 1 King Bed

Highlights

Balcony
Separate dining area
Soundproofed
Fireplace
Air conditioning
Connecting rooms available
Free cribs/infant beds
Kitchenette
  • 260 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Astor Suite, 1 King Bed, Balcony, Tower

Astor Suite, 1 King Bed, Balcony, Tower | Living area | 40-inch LCD TV with digital channels, TV, books

Astor Suite, 1 King Bed, Balcony, Tower

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Kitchenette
  • 127.0 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Suite, 1 King Bed, Tower

View from room

Grand Suite, 1 King Bed, Tower

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Kitchenette
Refrigerator
  • 119 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Suite, 1 King Bed, Balcony, Tower

Premier Suite, 1 King Bed, Balcony, Tower | Living area | 40-inch LCD TV with digital channels, TV, books

Premier Suite, 1 King Bed, Balcony, Tower

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Kitchenette
Refrigerator
Dining table
  • 85 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Accessible

Deluxe Room, 1 King Bed, Accessible | Premium bedding, pillowtop beds, minibar, in-room safe

Deluxe Room, 1 King Bed, Accessible

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Dining table
HDTV
Hypo-allergenic bedding
  • 42 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Tower

Premium bedding, pillowtop beds, minibar, in-room safe

Suite, 1 King Bed, Tower

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Kitchenette
Refrigerator
  • 85 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 2 Twin Beds, Tower

Suite, 2 Twin Beds, Tower | Premium bedding, pillowtop beds, minibar, in-room safe

Suite, 2 Twin Beds, Tower

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Kitchenette
Refrigerator
  • 85 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Room, 1 King Bed

Premium bedding, pillowtop beds, minibar, in-room safe

Deluxe Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Dining table
HDTV
Hypo-allergenic bedding
  • 42 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, City View

Junior Suite, 1 King Bed, City View | Premium bedding, pillowtop beds, minibar, in-room safe

Junior Suite, 1 King Bed, City View

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Dining table
HDTV
  • 50 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 2 Twin Beds

Premium bedding, pillowtop beds, minibar, in-room safe

Junior Suite, 2 Twin Beds

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Dining table
HDTV
  • 50 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Premier Suite, 1 King Bed, Tower

Premium bedding, pillowtop beds, minibar, in-room safe

Premier Suite, 1 King Bed, Tower

Highlights

Balcony
Separate dining area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Kitchenette
Refrigerator
  • 85 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Premium bedding, pillowtop beds, minibar, in-room safe

Junior Suite, 1 King Bed

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Dining table
HDTV
  • 50 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | Premium bedding, pillowtop beds, minibar, in-room safe

Deluxe Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Dining table
HDTV
Hypo-allergenic bedding
  • 42 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Twin Beds, City View

Deluxe Room, 2 Twin Beds, City View | Premium bedding, pillowtop beds, minibar, in-room safe

Deluxe Room, 2 Twin Beds, City View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Dining table
HDTV
Hypo-allergenic bedding
  • 42 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Premier Grand Suite, 1 King Bed, Balcony, Tower

Premium bedding, pillowtop beds, minibar, in-room safe

Premier Grand Suite, 1 King Bed, Balcony, Tower

Highlights

Balcony
Separate dining area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Kitchenette
Refrigerator
  • 120 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

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AED 1,385 total
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About the neighborhood

Map
Hardenbergstr. 28, Berlin, BE, 10623

What's nearby

  • Kurfürstendamm - 3 min walk
  • Zoo Berlin - 6 min walk
  • Kaufhaus des Westens - 10 min walk
  • Potsdamer Platz - 5 min drive
  • Brandenburg Gate - 5 min drive

Getting around

  • Zoological Garden U-Bahn - 1 min walk
  • Zoological Garden Station - 2 min walk
  • Berlin (BER-Brandenburg) - 29 min drive

Restaurants

  • ‪Spreegold Store im BIKINI Berlin - ‬2 min walk
  • ‪Einstein Kaffee - ‬4 min walk
  • ‪Burgermeister GmbH - ‬1 min walk
  • ‪Risa Chicken - ‬1 min walk
  • ‪Le Buffet - ‬4 min walk

About this property

Waldorf Astoria Berlin

Luxury family-friendly hotel near Zoo Berlin
Located close to Kaufhaus des Westens and Potsdamer Platz, Waldorf Astoria Berlin provides a terrace, shopping on site, and a library. Indulge in a body treatment, a body scrub, and a facial at Waldorf Astoria Spa, the onsite spa. Free in-room WiFi is available to all guests, along with dry cleaning/laundry services and 2 bars.
You'll also enjoy perks such as:
  • An indoor pool with sun loungers
  • Limo/town car service, full breakfast (surcharge), and bike rentals
  • Valet parking (surcharge), an electric car charging station, and express check-out
  • Express check-in, babysitting (surcharge), and a gift shop
  • Guest reviews speak highly of the helpful staff
Room features
All 232 rooms boast comforts such as 24-hour room service and premium bedding, in addition to perks like pillow menus and laptop-compatible safes.
Other amenities include:
  • Childcare services and free infant beds
  • Hypo-allergenic bedding and pillowtop mattresses
  • Bathrooms with heated floors and rainfall showers
  • 40-inch HDTVs with digital channels
  • Wardrobes/closets, refrigerators, and cookware/dishes/utensils

Languages

English, French, German, Italian, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Self parking on site (EUR 40 per night)
  • Valet parking on site (EUR 40 per night)
  • Limited onsite parking
  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Train station pick-up shuttle (surcharge)
  • Limo/town car service

Food and drink

  • Full breakfast available for a fee 7:00 AM–11:00 AM on weekdays and 7:00 AM–noon on weekends: EUR 49 for adults and EUR 25 for children
  • 1 restaurant
  • 2 bars/lounges
  • 24-hour room service

Restaurants on site

  • ROCA Restaurant
  • Lang Bar
  • Mistral Bar

Things to do

  • 24-hour fitness center
  • Bicycle rentals
  • Full-service spa
  • Indoor pool
  • Private picnics
  • Sauna
  • Shopping
  • Hot tub
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • Dining table
  • Free cribs/infant beds
  • Indoor pool
  • In-room child care (surcharge)
  • Laundry facilities
  • Refrigerator
  • Soundproofed rooms

Conveniences

  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand
  • Library
  • Lockers available

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference center (15317 square feet of space)
  • Meeting rooms - 6

Outdoors

  • Pool sun loungers
  • Terrace

Spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in room
  • Assistive listening devices available
  • Braille signage
  • Elevator
  • Elevator door width (inches): 40
  • Stair-free path to entrance
  • Tile flooring in room
  • Well-lit path to entrance
  • Wheelchair-accessible path to elevator
  • Wheelchair accessible (may have limitations)

More

  • 100% renewable energy
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers
  • Biodegradable drinking straws
  • Books
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Couples dining
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soda bottles
  • No plastic water bottles
  • Reusable tableware only
  • Romance packages available
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Heating (climate-controlled)
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Heated floor (bathroom)
  • Private bathroom
  • Rainfall showerhead
  • Shower/tub combination
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • 40-inch LCD TV
  • Digital channels
  • Pay movies

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Cookware/dishes/utensils
  • Dining table
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches
  • Free newspapers
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone
  • Restaurant dining guide
  • Slippers
  • Soundproofing
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the train station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 125 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 25 lbs per pet)
Food and water bowls are available

Children and extra beds

Children are welcome
2 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for EUR 85.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • An effective city/local tax rate of 8.025 percent will be charged

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately EUR 49 for adults and EUR 25 for children
  • Self parking fee: EUR 40 per night
  • Valet parking fee: EUR 40 per night
  • Pet fee: EUR 125 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: EUR 85.0 per night
  • A facilities fee includes use of: sauna; swimming pool

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and window guards
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

Pool access available from 10:00 AM to 9:30 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
Children under 16 years old are not allowed in the swimming pool, fitness facility, or hot tub without adult supervision
Children under 16 years old are not allowed in the spa without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Berlin Waldorf Astoria
Waldorf Astoria Berlin
Waldorf Astoria Hotel Berlin
Waldorf Astoria Berlin Hotel
Waldorf Astoria Berlin Hotel
Waldorf Astoria Berlin Berlin
Waldorf Astoria Berlin Hotel Berlin

Frequently asked questions

Does Waldorf Astoria Berlin have a pool?

Yes, this property has an indoor pool. Pool access is from 10:00 AM–9:30 PM.

Is Waldorf Astoria Berlin pet-friendly?

Yes, Waldorf Astoria Berlin allows cats and dogs (limit 1 total) with a maximum weight of up to 25 lbs per pet. There's a fee of EUR 125 per pet, per night. Service animals are exempt from fees.

How much is parking at Waldorf Astoria Berlin?

Self parking is available for EUR 40 per night. Valet parking is available for EUR 40 per night. Limited spots are available.

What time is check-in at Waldorf Astoria Berlin?

Check-in start time: 3 PM; Check-in end time: anytime.

What time is check-out at Waldorf Astoria Berlin?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Where is Waldorf Astoria Berlin located?

This family-friendly Berlin hotel is located near the airport, within a 15-minute walk of Zoo Berlin and Kaufhaus des Westens. Potsdamer Platz and Brandenburg Gate are also within 3 mi (5 km). Zoological Garden U-Bahn is only a 2-minute walk and Zoologischer Garten S-Bahn is 3 minutes.

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Waldorf Astoria Berlin Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 727 out of 980 reviews
Rating 8 - Good. 174 out of 980 reviews
Rating 6 - Okay. 44 out of 980 reviews
Rating 4 - Poor. 21 out of 980 reviews
Rating 2 - Terrible. 14 out of 980 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 4 nights in May 2024

10/10 Excellent

Mark N.

Liked: Cleanliness, staff & service, property conditions & facilities
excellent
Stayed 1 night in Nov 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience!
Stayed 3 nights in Aug 2024

10/10 Excellent

Christa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful, clean and the staff was great. The only con was the train station across the street was convenient for travel but a lot of litter and loitering. I would stay at this location again as there were many more pros than cons.
Stayed 7 nights in Sep 2024

10/10 Excellent

barbara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, great location, clean and good size rooms
Stayed 2 nights in Oct 2023

10/10 Excellent

Jacek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our favorite hotel in Berlin
The staff is super professional, very attentive and polite. We had a very comfortable room with a beautiful view on the 15th floor. Our 3rd visit and not the last :)
Stayed 1 night in Aug 2024

10/10 Excellent

Jesper

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice and excwellent hotel with a perfect location and high standard.
Stayed 1 night in Jul 2023

10/10 Excellent

Alex M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Splendid!
Just as splendid as it sounds this was the perfect hotel for Berlin
Magnificent view from the room @15th floor
Stayed 6 nights in Jul 2024

10/10 Excellent

Narinder Singh Sidhu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were elegant
Stayed 2 nights in May 2024

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the staff and the rooms are amazing , I will definitely come back , great location truly a 5 star hotel
Stayed 3 nights in Aug 2022

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelleny Hotel
Great location, comfortable room, helpful staff & top ameneties
Stayed 3 nights in Jun 2023

10/10 Excellent

Mitchell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay in May 2024. Great breakfast. Helpful staff. Spacious rooms. Would recommend.
Stayed 4 nights in May 2024

10/10 Excellent

Vartan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent. Very clean hotel. Close to transportation.
Stayed 5 nights in Apr 2024

10/10 Excellent

Iwan Arthur

Liked: Cleanliness, staff & service, property conditions & facilities
A nice hotel, in a great location right next to the zoo and lots of shops and restaurant nearby. Room was big and grand with a great view of Berlin. Service was also good.
Stayed 5 nights in Jun 2023

10/10 Excellent

Jesper

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel with best staf in Berlin
Very excellent hotel with very nice and friendly staf. Very good. The best hotel in Berlin.
Stayed 1 night in Jul 2023

10/10 Excellent

Anette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb👌❤️
Simply the best hotel in Berlin, best service the staff was so helpfull and very serviceminded and kind The room was stunning The location was perfect I Will come back for sure
Stayed 3 nights in Oct 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice weekend with Waldorf Astoria.
Everything was great. 10/5 ⭐️😁.. as always. Friendly staff. Delicious, with a huge selection breakfast. Hospitality on maximum level. Thank you so much. See you soon, I hope 👍🙏
Stayed 1 night in Mar 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great properly. Loved the room and the staff was super. Everyone was just lovely. the property however is a bit far from the city center so not really walkable to many venues.
Stayed 1 night in Aug 2023

8/10 Good

Jörgen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms are great, what you expect in a hotel like this. Breakfast is a bit disappointing when comparing to other five stars hotels I have stayed at. Selection is limitied, pancakes too compact etc Location of hotel is great, and if you stay at floor 7 or higher on the side facing the zoo, many rooms have a very nice view. Nice spa Friendly staff
Stayed 2 nights in Sep 2022

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Check the air conditioner works!
Middle of a heat wave. Checked in late at night. Air conditioner was not working and no one answered the phone when we called down. Next morning hotel admitted that they knew the air conditioner was not working and mistakenly gave us the room, but there was nothing else available immediately. After speaking the manager they miraculously found us a new room. Everything was perfect after that!
Stayed 5 nights in Jun 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel has been recently renovated. Some of the infrastructure (busines center, "library"...) were not yet up & running as of our visit. The "Guerlain" Spa swimming pool, hot-tub, steam & sauna, gym are particularly beautiful and well equipped. Delicious complimentary fresh fruit on hand... Room & amenities up-to-date, quiet and very comfortable in this busy urban location. Plenty of hotel security.
Stayed 10 nights in Oct 2022

8/10 Good

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this place was wonderful except that our shower drain would back up and flood the bathroom and housekeeping stopped coming our last three days but we don't know why!

8/10 Good

Maria

Disliked: Staff & service, amenities
Room was cleaned so late , front office staff new always needed to ask a superior
Stayed 4 nights in Sep 2022

2/10 Terrible

Tommy

Disliked: Staff & service, property conditions & facilities, room comfort
Got our room at 18.00 without compensation says we can get free drinks in the bar which doesn't happen, have to go to the reception 3 times to get a duvet changed. Not worth the money.
Stayed 3 nights in Jan 2023

4/10 Poor

Michael

Disliked: Cleanliness, staff & service
Terrible check in experience. I was told the manager would speak with me later on to see how they could make things better? Repeatedly told a foreign dignitary was staying on our floor so it was making things difficult. Finally checked in and the room was still dirty. Things like hair in the shower. Completed a 4 night stay but no one followed up. Also be prepared to pay extra for everything including the pool. Not worth the price in my opinion.
Stayed 4 nights in Sep 2023