4/10 Poor
Lisa
Traveled with family
19 December 2024
Liked: Cleanliness
Disliked: Staff & service, amenities
Worst experience at an SLH property. After traveling all day arrived about 6:00pm and was told by reception that we could not be served anything at the restaurant. Too late for tea and dinner was fully booked. Neither their website, nor booking confirmation emails suggested dinner reservations. I asked if it was possible to get anything to eat at the bar and was told no, just chips or peanuts. While eating chips for dinner, three locals came in and were served a three-course meal at the bar. I complained to the bartender, reception and management. They still refused to serve us anything. Our small room overlooked a very noisy a side street with voices waking us up throughout the night. There was nothing luxury about it except the huge bathroom, which was very cold with no underfloor heating. Not worth the price.
Lisa
Stayed 1 night in Dec 2024