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Sinabung Hills Berastagi

4.0 star property
Family-friendly hotel with a 24-hour front desk and an outdoor pool

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your current months are February, 2025 and March, 2025.
February 2025
March 2025

Photo gallery for Sinabung Hills Berastagi

Outdoor pool
Junior Suite | View from room
President Suite | Living area | 32-inch TV with satellite channels, table tennis
Deluxe Room | Desk, rollaway beds, bed sheets, wheelchair access
Garden

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Breakfast available
  • Room service
  • Laundry
  • Parking included
  • Housekeeping
The price is AED 169
AED 208 total
includes taxes & fees
2 Feb - 3 Feb

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Deluxe Room

Deluxe Room | Desk, rollaway beds, bed sheets, wheelchair access

Deluxe Room

Highlights

Balcony
TV
Private bathroom
Electric kettle
Coffee/tea maker
Desk
Daily housekeeping
  • 28 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Superior Room

Superior Room | Desk, rollaway beds, bed sheets, wheelchair access

Superior Room

Highlights

TV
Private bathroom
Electric kettle
Coffee/tea maker
Desk
Daily housekeeping
  • 20 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for President Suite

President Suite | Living area | 32-inch TV with satellite channels, table tennis

President Suite

Highlights

Balcony
Separate dining area
Dining table
TV
Private bathroom
Electric kettle
Coffee/tea maker
Desk
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Deluxe Cottage

Deluxe Cottage | Terrace/patio

Deluxe Cottage

Highlights

Balcony
Separate dining area
Dining table
TV
Private bathroom
Electric kettle
Coffee/tea maker
Desk
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Superior Cottage

Superior Cottage | Desk, rollaway beds, bed sheets, wheelchair access

Superior Cottage

Highlights

TV
Private bathroom
Electric kettle
Coffee/tea maker
Desk
Daily housekeeping
  • Sleeps 2
  • 1 Queen Bed OR 1 Twin Bed

View all photos for Suite Cottage

Suite Cottage | Desk, rollaway beds, bed sheets, wheelchair access

Suite Cottage

Highlights

Balcony
Separate dining area
Dining table
TV
Private bathroom
Electric kettle
Coffee/tea maker
Desk
  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds

View all photos for Junior Suite

Junior Suite | Desk, rollaway beds, bed sheets, wheelchair access

Junior Suite

Highlights

Separate dining area
Dining table
TV
Private bathroom
Electric kettle
Coffee/tea maker
Desk
Daily housekeeping
  • Sleeps 2
  • 1 Double Bed

Similar properties

Exterior

The Hill Resort Sibolangit Powered by Archipelago

Pool
Breakfast included
Kids pool
Parking included
The price is AED 187
AED 226 total
includes taxes & fees
23 Jan - 24 Jan
The Hill Resort Sibolangit Powered by Archipelago

About the neighborhood

Map
Jl. Kolam Renang, Berastagi, North Sumatra, 22153

What's nearby

  • Berastagi Fruits Market - 8 min drive
  • Taman Mejuah Park - 8 min drive
  • Masjid Istihrar Mosque - 8 min drive
  • Mount Sibayak - 17 min drive
  • Hillpark Sibolangit - 23 min drive

Getting around

  • Medan (KNO-Kuala Namu Intl.) - 173 min drive

Restaurants

  • ‪Warung Wajik & Pecel BAHAGIA Peceren - ‬5 min drive
  • ‪Ayam Penyet Cinde Laras - ‬7 min drive
  • ‪Restoran Asia Brastagi - ‬4 min drive
  • ‪Azalea Restaurant - ‬7 min drive
  • ‪Salero Rumpun Bambu - ‬11 min drive

About this property

Sinabung Hills Berastagi

Upscale family-friendly hotel
A terrace, a garden, and a playground are just a few of the amenities provided at Sinabung Hills Berastagi. The on-site local and international cuisine restaurant, Sinabung Restaurant, features pool views and breakfast. In addition to laundry facilities, guests can connect to free WiFi in public areas.
You'll also enjoy perks such as:
  • An outdoor pool and a children's pool
  • Free self parking
  • Buffet breakfast (surcharge), a roundtrip airport shuttle (surcharge), and luggage storage
  • Multilingual staff, a 24-hour front desk, and an elevator
  • Guest reviews say good things about the overall condition
Room features
All 106 rooms offer comforts such as 24-hour room service.
Other amenities include:
  • Bathrooms with free toiletries
  • 32-inch TVs with satellite channels
  • LED light bulbs, electric kettles, and daily housekeeping

Languages

English, Indonesian, Malay

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Roundtrip airport shuttle (surcharge)

Food and drink

  • Buffet breakfast available for a fee daily 7:00 AM–10:00 AM: IDR 110000 for adults and IDR 80000 for children
  • 1 restaurant
  • 24-hour room service

Restaurants on site

  • Sinabung Restaurant

Things to do

  • Basketball
  • Children's pool
  • Outdoor pool
  • Playground
  • Table tennis

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Rollaway/extra beds (surcharge)

Conveniences

  • Ballroom
  • Elevator
  • Front-desk safe
  • Lockers available

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop

Business services

  • Meeting rooms

Outdoors

  • BBQ grill(s)
  • Garden
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Elevator door width (inches): 35
  • Handrails in stairways
  • Stairway handrail height (inches): 28
  • In-room accessibility
  • 5 stairs to reach property
  • Well-lit path to entrance
  • Wheelchair-accessible parking
  • 1 on-site accessible parking spaces
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (inches): 39
  • Wheelchair-accessible restaurant
  • Wheelchairs available on site

More

  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Bed sheets
  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 32-inch TV
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Desk
  • LED light bulbs
  • Slippers

Policies

Check-in

Check-in time starts at 2 PM
Late check-in subject to availability
Minimum check-in age: 17

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for IDR 350000 per day
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately IDR 110000 for adults and IDR 80000 for children
  • Rollaway bed fee: IDR 350000 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Sinabung Brastagi
Sinabung Brastagi Berastagi
Sinabung Resort Brastagi
Sinabung Resort Brastagi Berastagi
Sinabung Hills Berastagi Hotel
Sinabung Hills Hotel
Sinabung Hills Berastagi
Sinabung Hills
Sinabung Hills Berastagi Hotel
Sinabung Hills Berastagi Berastagi
Sinabung Hills Berastagi Hotel Berastagi

Frequently asked questions

Does Sinabung Hills Berastagi have a pool?

Yes, this property has an outdoor pool and a children's pool.

Is Sinabung Hills Berastagi pet-friendly?

No, pets are not allowed at this property.

How much is parking at Sinabung Hills Berastagi?

Self parking is free at this property.

What time is check-in at Sinabung Hills Berastagi?

Check-in begins at 2 PM. Late check-in is available during limited hours.

What time is check-out at Sinabung Hills Berastagi?

Check-out is at noon.

Does Sinabung Hills Berastagi provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is Sinabung Hills Berastagi located?

This family-friendly Berastagi hotel is within 3 mi (5 km) of Berastagi Fruits Market, Taman Mejuah Park, and Masjid Istihrar Mosque. Mount Sibayak and Tropical Rainforest Heritage of Sumatra are also within 12 mi (20 km).

Sinabung Hills Berastagi Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 5 out of 33 reviews" "
Rating 8 - Good. 23 out of 33 reviews" "
Rating 6 - Okay. 2 out of 33 reviews" "
Rating 4 - Poor. 2 out of 33 reviews" "
Rating 2 - Terrible. 1 out of 33 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

4.8/10

Amenities

7.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Kochumadhavan

Liked: Cleanliness, staff & service, property conditions & facilities
Good resort to spend aweekend
Stayed 1 night in Nov 2024

8/10 Good

Dsvid

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well located 4 star well priced
Well located 4 star hotel with 24 hour restaurant and charming staff Timed hot water a bit weak but rooms large and pleasant
Stayed 2 nights in Feb 2024

4/10 Poor

Ricardo

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We couldn't sleep during our stay. The noises around 9.30pm till 11.30pm. The nice about the hotel view and garden are beautiful. The hotel need renovations.
Stayed 2 nights in Jan 2024

8/10 Good

Octaviany

Stayed 1 night in Jun 2023

10/10 Excellent

Afifah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent!
Awesome!!
Stayed 1 night in Nov 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I enjoyed my time at this hotel. They provide free water daily which is nice. The bathroom includes a western style toilet, which is good for me. Hot water isn't available 24 hours a day, so make sure you note the times it's available if you want to enjoy a hot shower. My main concern was that my sheets weren't changed unless I requested it. I had to place my sheets in the hotel provided laundry bag before I received new sheets. The on site restaurant had fantastic food and decently priced as well. The room had an american style plug in the bathroom and european style plugs in the bedroom. I brought my own adaptor, but they have some available on request. Overall, this was a good stay and I would definitely book again.
Stayed 12 nights in Dec 2019

8/10 Good

Nick

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019

10/10 Excellent

Ponganan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old but okay
old hotel but beautiful scene, clean and quiet.
Stayed 2 nights in Mar 2019

6/10 Okay

ZAWIE

Liked: Staff & service
good scenery hotel for 1 or 2 days but not for long stay. No lift provided, so it is not practical for having heavy luggage or many luggage, old person, disable person.
Stayed 1 night in Jan 2019

8/10 Good

MOHD KASIHMUDDIN

Hotel view is great. Facilities are also good. Staffs are nice except for counter staff a bit cocky. This hotel is good especially for people who want privacy because it is away from the main street of Brestagi.
Stayed 2 nights in Nov 2018

8/10 Good

Richard, No planning

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Next time we will purchase in package booking. Now very expensive.
Stayed 2 nights in Oct 2018

8/10 Good

Kiki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

8/10 Good

Bebin, Jakarta

Near the fruit market
there is no lift, for elderly mightbe difficult to reach 2nd and 3rd floor
Stayed 1 night in Aug 2018

8/10 Good

Hristo, Sofia, Bulgaria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is in a quiet area a bit out of the city of Berastegi. It has a resort atmosphere with a wonderful pool and amazing view.
Stayed 1 night in Jun 2018

10/10 Excellent

Jan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel with Staff to Match
From the time we checked in until our departure, the staff was uniformly friendly, accommodating, and extremely helpful. The hotel is in excellent condition, the room generous, and the breakfast a feast. The only negative is that the WiFi did not serve the room, and we needed to go into the hallway or lobby for service. Other than that, the hotel can be recommended without reservations.
Stayed 1 night in Feb 2018

8/10 Good

Paul, Wellington, New ZEALAND

Liked: Cleanliness, staff & service, room comfort
Pleasant hotel.
Friendly and helpful staff. Not all spoke English but then I don’t speak Indonesian yet we still understood each other. No hot water at certain times and when it did, not a lot of pressure, and no internet in rooms, only in public areas. Meal portions were a bit small. Room service was quick. Could do with a folder in the rooms outlining what’s on offer and what to see and costs. Pretty good value though as it didn’t cost the earth.
Stayed 3 nights in Jan 2018

8/10 Good

jonwi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Room grooming need improvement and price need adjustment for better values for the guest to stay, need some renovation for old rooms. For a better stay.
Stayed 1 night in Jul 2017

8/10 Good

NJ, Kuala Lumpur, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious Room, Wonderful Scenery & Great Breakfast
We enjoyed our stay at Sinabung Hills Berastagi. The room that I booked is so spacious (Superior Room). It could fit another 1-2 guest & you can request for the extra bed with reasonable price (it comes along with the breakfast buffet). There's no elevator here but it's not a problem to me (I believe it is due to its location that isn't far from volcanic Sinabung mountain). There's a wide selection of breakfast buffet, suits my taste. The hotel overall ambiance is great and the views are breathtaking. We even get the chance to watch the eruption of Mount Sinabung - It's an amazing sight & opportunity for me. Due to that, some area of the hotel especially the garden is covered with ashes (the hotel staffs work really hard to keep the place as clean as possible, we saw them cleaning & sweeping). Oddly, me & my family enjoyed experiencing this (however stay indoor during the eruption to prevent yourself getting caught with the ashes or dust. Keep your window closed to prevent the dust from getting inside your room). The room service is great, I ordered a meal at night. We'll definitely stay here if we come here again.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, Spacious Hotel.
No Wifi in the room. The internet Wifi only available in common area. Room is spacious. Normal Breakfast served.

8/10 Good

Penk, K

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with great scenery
It was a good stay for the price we paid. Thought it will be good if the staff could at least bring some assurance to hotel guests when.slight earthquake happened.

8/10 Good

Ooi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean,comfortable and well maintained.
We enjoyed our stay at Sinabung Hills Berastagi,a well maintained resort with wonderful landscape and garden.Suitable for family with kids as there is a huge garden for them to play around.Nice swimming pool available but often the weather is too cold for us to swim.Hotel management told us that hot water bath supply only available from 5pm to 10pm,however upon my family request they are willing to help and open the hot water supple for us.Big room.Just the water stream for bathe was too weak.Restaurant provide nice local/chinese cooking but the western food was disappointing.

8/10 Good

Sri Ulina

Liked: Staff & service, property conditions & facilities, room comfort

8/10 Good

Johnny, Singapore

Liked: Property conditions & facilities, room comfort
Father-and-son getaway
It was a one-night stay and the only disappointment is the lack of wifi. While the room is big and airy, the toilet definitely needs some upgrading. The hotel overall ambience is great and the views stunning. Will definitely return to stay if the opportunity arises.

10/10 Excellent

Andy, Medan, North Sumatra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy, Clean, Hospitable - Suitable for Family Trip
We planned the trip in early December 2015; checked in few nights before New Year's Eve. The Cleaning officer was helpful by lending his lighter before we started the little fireworks play. And While we had idr100k bank notes, the Receptionist immediately assisted to exchange smaller banknotes to pay-out the local 'horse-riding' service for the children. Overall, it was a splendid hotel with Great Mountain view, soothing ambience, with reasonable fare It will be great to re-visit Sinabung Hills again on our next visit

10/10 Excellent

YENCHAIN

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
感覺很好
我得飯店非常好的服務，她知道我們來自台灣並用中文交談，偶爾會用台灣話聊一下。他們推薦一位非常棒的導遊帶領我們火山徒步旅行：
Stayed 1 night in Feb 2024