The Friday before our Monday check-in I called Ashton to touch base. No call back. On Monday we arrived at proper time but could not get in. The lock was supposed to have been synced to our phone number, but no go. We called Ashton and he apologized, saying he had 'mis-read' his calendar and the property wasn't ready, as he had to put on new bedding and replace towels etc. He gave his numbers for the electronic lock, but they didn't work either. He came by around 5 pm and let us in, but did not change the numbers on the lock, saying they had had problems with that lock. Gave me the physical key to unlock the back door. Next day he replaced the batteries in the lock, but it still gave us problems, so for most of our time there we used the back door.
Property itself was very nice as advertised except for piles of dead wet leaves around the little patio in back and in front of the front porch. Back yard needed mowing. Overall, I would rate the experience at 7, due to communications difficulty with manager and on-going lock problems.