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"Unfortunately the property is terribly maintained. there is an odour of bats & pigeons in the corridors, it definitely needs a rehaul in terms of maintenance & proper upkeep & cleanliness. I would understand that it is difficult, however there is great potential in such a stunning property of amazing historic value, only if the management took it seriously. There was a rat in the a air conditioning unit - video attached (Room 124) "

"The Hotel never received the confirmation from Expedia. There was no room available in the hotel when we reached the Hotel. They gave us a room which was way below standard. No Hot water, Phone wasn't working. Even all the lights in the room weren't working. The overall experience was real horrible all because Expedia never sent the hotel confirmation."