Rented the unit 2-Mth in adv. for Fri. & Sat. of Labor Day Wknd. We purchs'd a sailing Trip w/another cpl from our schools fundrs'r. Mon. PM. our friends 14yr old son was badly injured in a football game. He fractured his humeral head in multiple spots & required Emergency Surgery! I notified Michael on Tues. that we sadly had to reschedule as it wasn't poss. for us to come this wknd. (We are 4+Hrs S. of Bayfield). I expln'd what happened & that we were NOT looking for refund but only a reschedule. Michael answered quickly and asked us when we would like to reschedule for? I expln'd to him that the boat owners were not avail. in Sept. & pull'g the boat out soon. Due to the seasonality of this area, we would need to wait for next Sprg/Sumr. WORTH NOTE: the list'g didn't have ANY dates avail. in the VRBO syst. in 2023 so there was no way to enter a reschedule date in the syst. Keep in mind he quickly asked for a reschedule date & the syst. still had the button avail. for "reschedule". We knew we couldn't cancel. But were w-in policy to reschedule & him asking for a date, confirmed this! Micheal responded the nxt day (Weds) that we needed to enter a new date by noon that day. Again, let him know the dates we could reschedule for (Sprg/Sum. 2023) aren't avail. in the syst. This is a seasonal sail'g area in WI. Boats have to be pulled/winterized, owners live in our hometown so they don't get up often and visits are well plan'd out due to distance. Nvr heard from him again & on Thurs. AM. Got the gen. email welcoming us to the prop. w/entry instrctn's for checkin! He knew EXACTLY what he was doing by riding out his communication w/me till the 24-hr Chk in so he had us locked in & liable. When I reached out to him to ask if he was delibrtly ignor'g me, he then responds he could no longer re-rent the property!🤦♀️ I again said "we notified you on TUESDAY that we were NOT coming and you asked us for a reschedule date". He KNEW we weren't coming & had be relisted the property when he was notified (Tues), It would have rented! There are FEW rentals in Bayfield & this unit is centrally located & a freq't rental. I search'd on Thurs. & there were NO properties avail for the wknd! Lastly, our friends went there Fri. Nite and asked his son for a rental, he called Michael & told them "we had a cancel but he already re-rented it for tomorrow (Sat)". 😳 What type of man does this to people after an emergency that involves a child? Awful