2/10 Terrible
LAURA
Traveled with family
10 September 2023
Disliked: Cleanliness, room comfort
DO NOT STAY HERE!
After traveling overnight from Canada with young children we were counting down the minutes until we could check in so we could relax and get settled.
When we arrived at the designated check in time (4pm) we were told that the key had been locked in our apartment, that it hadn't been cleaned yet and that the gentleman that provides the clean sheets hadn't arrived. The cleaning lady told us it would probably be a few hours until we would be able to get in since it was a Sunday night.
At the brink of exhaustion and after waiting 30-45min we went and found another place to stay (Le Petit Prince just off of La Rambla -which was wonderful).
I emailed Rambla De Mar Apartments as we were leaving and they responded an hour later saying the room was ready. By this time we were already settling our children for the night. No refund or help was offered in any way - we ended up paying for another place to stay in addition to this reservation.
In addition to above they have now tried to charge me for the tourist tax 2 months later. Currently disputing this with my credit card company since I paid it at the other property. I asked them to reserve the charge and they have not responded.
LAURA
Stayed 2 nights in Jun 2023