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Kempinski Hotel Grand Arena

5.0 star property
Luxurious slopeside hotel with 3 restaurants

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Photo gallery for Kempinski Hotel Grand Arena

Indoor pool, outdoor pool, open 9:00 AM to 9:00 PM, sun loungers
Exterior
Poolside bar
2 bars/lounges, poolside bar
Property amenity

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Pet friendly
  • Pool
  • Parking available
  • Breakfast included
  • Room service
The current price is AED 784
AED 864 total
includes taxes & fees
1 Apr - 2 Apr

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Standard Room, 1 King Bed, City View

Minibar, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, City View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Pillow menu
Blackout drapes/curtains
Private bathroom
  • 36 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Mountain View

Minibar, in-room safe, desk, laptop workspace

Superior Room, 1 King Bed, Mountain View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Pillow menu
Blackout drapes/curtains
Private bathroom
  • 36 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 2 Twin Beds, Mountain View

Minibar, in-room safe, desk, laptop workspace

Superior Room, 2 Twin Beds, Mountain View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Pillow menu
Blackout drapes/curtains
Private bathroom
  • 36 sq m
  • Mountain view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Standard Room, 2 Twin Beds, City View

Minibar, in-room safe, desk, laptop workspace

Standard Room, 2 Twin Beds, City View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Pillow menu
Blackout drapes/curtains
Private bathroom
  • 38 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

Similar properties

Exterior

Four Points by Sheraton Bansko

  • Pool
  • Spa
  • Pet friendly
  • Free WiFi
7.4 out of 10, Good, (33)
The price is AED 215
AED 243 total
includes taxes & fees
6 Apr - 7 Apr
Four Points by Sheraton Bansko

About the neighborhood

Map
Pirin Street 96, Bansko, 2770

What's nearby

  • Bansko Ski Resort - 1 min walk - 0.0 km
  • Bansko Gondola Lift - 4 min walk - 0.3 km
  • Vihren - 6 min walk - 0.5 km
  • Paisii Hilendarski Historical Center - 16 min walk - 1.4 km
  • Ski Bansko - 28 min drive - 6.7 km

Getting around

  • Sofia Airport (SOF) - 140 min drive

Restaurants

  • ‪STATION Bansko “Coffee & Snacks made with love” - ‬3 min walk
  • ‪The Log House (Дървената Къща) - ‬5 min walk
  • ‪The House - ‬5 min walk
  • ‪Ginger - ‬3 min walk
  • ‪Victoria - ‬1 min walk

About this property

Kempinski Hotel Grand Arena

Luxury eco-certified hotel in a shopping district
Consider a stay at Kempinski Hotel Grand Arena and take advantage of a free breakfast buffet, a poolside bar, and a terrace. Skiers and snowboarders can spend time on the slopes at this hotel offering ski-in/ski-out access, downhill skiing, and a ski shuttle. Treat yourself to reflexology, a deep-tissue massage, or a body wrap at the onsite spa. At the 3 on-site restaurants, enjoy breakfast, lunch, dinner, and international cuisine. Enjoy the health club, as well as activities like archery and hiking/biking. Free in-room WiFi is available to all guests, along with designer stores on site and 2 coffee shops/cafes.
You'll also find perks like:
  • A seasonal outdoor pool and an indoor pool, with sun loungers and a lifeguard on site
  • Bike rentals, an outdoor tennis court, and valet parking (surcharge)
  • A roundtrip airport shuttle (surcharge), babysitting (surcharge), and an elevator
  • A gift shop, free newspapers, and coffee/tea in the lobby
Room features
All 123 rooms include comforts such as 24-hour room service and pillow menus, in addition to thoughtful touches like laptop-friendly workspaces and air conditioning.
More amenities include:
  • Recycling, LED light bulbs, and eco-friendly cleaning products
  • Bathrooms with eco-friendly toiletries and deep soaking tubs
  • 27-inch LCD TVs with cable channels
  • Wardrobes/closets, balconies, and childcare services

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Bulgarian, English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (EUR 5 per day)
  • Valet parking on site (EUR 10 per day)
  • Wheelchair-accessible parking and van parking available
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request
  • Area shuttle (surcharge)
  • Ski shuttle nearby

Food and drink

  • Free buffet breakfast available daily 7:00 AM–10:30 AM
  • 3 restaurants and 2 coffee shops
  • 2 bars/lounges and 1 poolside bar
  • 24-hour room service
  • Coffee/tea in common area(s)

Restaurants on site

  • Gallery Restaurant
  • Come Prima Restaurant
  • Sushi Bar and Teppanyaki

Things to do

  • 24-hour fitness center
  • Archery
  • Bicycle rentals
  • Bike parking
  • Billiards/pool table
  • Children's pool
  • Designer stores
  • Downhill skiing
  • Evening entertainment
  • Full-service spa
  • Hiking/biking trails
  • Indoor pool
  • Lifeguards on site
  • Outdoor pool
  • Outdoor tennis court
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Tennis

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised childcare
  • Indoor pool
  • In-room child care (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand
  • Library

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Ski-in/ski-out access
  • Ski passes
  • Ski storage
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Conference space (2691 square feet)
  • Meeting rooms - 4

Outdoors

  • BBQ grill(s)
  • Garden
  • Lifeguards on site
  • Pool sun loungers
  • Terrace

Spa

  • 13 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - sports
  • Massage - Thai
  • Massage/treatment rooms
  • Reflexology
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room
  • Turkish bath/hammam

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Bathroom emergency pull cord
  • Elevator
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs available on site

More

  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Fireplace in lobby
  • Games
  • Locally-owned & organized tours & activities
  • Smoke-free property
  • TV in lobby
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Pillow menu

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Eco-friendly toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels

Entertainment

  • 27-inch LCD TV
  • Cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

Outdoor space

  • Balcony

More

  • Connecting rooms available
  • Desk
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • Free newspapers
  • Laptop-friendly workspace
  • LED light bulbs
  • Recycling
  • Safe
  • Slippers
  • Soundproofing
  • Turndown service
  • Water-efficient showers only
  • Water-efficient toilets only

Policies

Check-in

Check-in time starts at 3 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 20 per pet, per night, plus a one-time cleaning fee of EUR 25
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 22 lbs per pet)
Pets cannot be left unattended
Food and water bowls are available

Children and extra beds

Children are welcome
Children up to the age of 6 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for EUR 70 per night
Cribs (infant beds) are available for EUR 35 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 1.23 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: EUR 180 per person (one-way)
  • Self parking fee: EUR 5 per day
  • Valet parking fee: EUR 10 per day
  • Pet fee: EUR 20 per pet, per night plus EUR 25 one-time cleaning fee
  • Service animals are exempt from fees
  • Crib (infant bed) fee: EUR 35 per night
  • Rollaway bed fee: EUR 70 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

We should mention

The seasonal pool will be open from June to October
Pool access available from 9:00 AM to 9:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 16 years old are not allowed in the fitness facility
Guests under 14 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Arena Grand Hotel
Grand Arena Hotel
Grand Hotel Arena
Hotel Grand Arena
Kempinski Grand Arena
Kempinski Grand Arena Bansko
Kempinski Grand Arena Hotel
Kempinski Grand Hotel Arena
Kempinski Hotel Grand Arena
Kempinski Hotel Grand Arena Bansko
Kempinski Hotel Bansko
Kempinski Resort Grand Arena
Kempinski Grand Arena Bansko
Kempinski Hotel Grand Arena Hotel
Kempinski Hotel Grand Arena Bansko
Kempinski Hotel Grand Arena Hotel Bansko

Frequently asked questions

Does Kempinski Hotel Grand Arena have a pool?

Yes, this property has an indoor pool, an outdoor pool, and a children's pool. Pool access is from 9:00 AM–9:00 PM.

Is Kempinski Hotel Grand Arena pet-friendly?

Yes, this hotel allows cats and dogs (limit 1 total) with a maximum weight of up to 22 lbs per pet. There's a fee of EUR 20 per pet, per night. A cleaning fee of EUR 25 also applies. Service animals are exempt from fees.

How much is parking at Kempinski Hotel Grand Arena?

Self parking is available for EUR 5 per day. Valet parking is available for EUR 10 per day.

What time is check-in at Kempinski Hotel Grand Arena?

Check-in begins at 3 PM. Late check-in is available during limited hours.

What time is check-out at Kempinski Hotel Grand Arena?

Check-out is at noon.

Does Kempinski Hotel Grand Arena provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of EUR 180 per person applies.

Where is Kempinski Hotel Grand Arena located?

Located in the mountains, this Bansko hotel offers ski-in/ski-out access and is within a 10-minute walk of Bansko Ski Resort, SkiBansko by Traventuria, and Vihren. Bansko Gondola Lift and Paisii Hilendarski Historical Center are also within 1 mi (2 km).

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Kempinski Hotel Grand Arena Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 227 out of 296 reviews
Rating 8 - Good. 53 out of 296 reviews
Rating 6 - Okay. 11 out of 296 reviews
Rating 4 - Poor. 2 out of 296 reviews
Rating 2 - Terrible. 3 out of 296 reviews

9.4/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Atanas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spa was nice
Stayed 1 night in Dec 2024

10/10 Excellent

shaul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great resort
Stayed 3 nights in Jul 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well presented hotel with great facilities and good access to town and mountain.
Stayed 2 nights in Jun 2024

10/10 Excellent

avraham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning place, amazing staff, excellent service, perfect breakfast, room staff, food, go out of their way to serve you Perfect place
Stayed 1 night in Sep 2024

10/10 Excellent

Bilyana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great stay, everything was perfect!
Stayed 3 nights in Mar 2024

8/10 Good

Julian Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and lovely staff.
Stayed 6 nights in Jan 2024

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and a great location
It was a great vacation
Stayed 5 nights in Feb 2024

10/10 Excellent

Jay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay and amazing location. I would definitely return again.
Stayed 3 nights in Jan 2024

10/10 Excellent

Rich

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely fantastic hotel located right next to the Bansko gondola. The staff are attentive, friendly and go out of their way to make your stay amazing. The room (alpine suite) was spacious and clean with an amazing bathroom with its own whirlpool bath and sauna. The spa was great but a bit disappointing that some facilities were not operating due to a technical fault but at least we had a personal sauna in our room. The buffet breakfast was incredible, one of the biggest selections I've ever seen - all fresh and well stocked even towards the end of breakfast service. If you are heading to Bansko then this hotel comes highly recommended.
Stayed 1 night in Dec 2024

10/10 Excellent

sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 night vegan get away
Amazon staff, perfect location, amazing views. Some good vegan food options, it room for more.
Stayed 5 nights in Jan 2024

8/10 Good

daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Still the best hotel in Bansko
I have asked for an upgrade of room due to fact that hotel was empty and telling them I stayed many times - they didn’t upgrade me Restaurant - only one opened Italian with extremely expensive prices and very few courses Spa was fantastic especially the aroma massage done by Thai therapist
Stayed 2 nights in May 2024

10/10 Excellent

Kristine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great ski hotel
Very good stay right on the ski slopes, great wellness facilities after days of skiing. Outstanding breakfast. Very professional and helpful staff. Probably better visited outside school holidays as it gets very busy and slopes are crowded.
Stayed 7 nights in Feb 2023

10/10 Excellent

Johan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Splendid stay as expected
We arrived after a 3-day hiking trip in the Pirin National Park, dirty and tired, so the spa of the hotel was a pleasant experience. The room was nice and clean, with good coffe available in the room which was welcome after drinking Nescafe for a few days. The breakfast buffét had lots of options and everything was as expected on this point from one of the best hotels in Bansko.
Stayed 1 night in Jun 2023

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
The best customer service ever!
Stayed 3 nights in Jul 2022

10/10 Excellent

Forum

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxury
We are vegetarians and food can be an issue, the staff took great care in curating a vegetarian feast and all our dietary restrictions were accommodated. Massive thanks to the entire F&B team, Ovo for meeting every request, Alexandra for coordinating our reservations, Alex, Persian and Omer for brilliant recommendations. Sara at reception and the entire team. We had a wonderful stay and look forward to seeing you all soon.
Stayed 4 nights in Feb 2024

6/10 Okay

Marc

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
The hotel has no air conditioning so beware if you go in the summer...it can be very uncomfortable.
Stayed 1 night in Jul 2022

10/10 Excellent

Menny

Stayed 7 nights in Oct 2024

10/10 Excellent

gilan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Sep 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Dimitar

Stayed 6 nights in Sep 2024

2/10 Terrible

Milen

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

Katerina

Stayed 1 night in Jul 2024

10/10 Excellent

Aneta

Liked: Cleanliness, staff & service, property conditions & facilities
Alles top
Stayed 6 nights in Jul 2024

10/10 Excellent

Casper

Stayed 1 night in Jul 2024

10/10 Excellent

Kristina

Stayed 5 nights in Mar 2024