The rooms are nice and very quiet--really good soundproofing for a city as loud as Bangkok. The staff was wonderful and helpful in person. One thing to note: I had emailed them a week before to ask if they could quote a price for laundry, and they wouldn't do it over email, and when we got there, we learned the hotel laundry service is "per piece." There was no reason they couldn't have told us over email, and then we would have done laundry before arriving. They helped us find a laundry that was great and cheap, but don't expect to be able to send out your whole bag from the front desk as you sometimes can. Also, the only thing we really didn't like was breakfast. Not sure what the standard is in Bangkok, but this was some stale corn flakes, largely, with warm milk. When I asked for a fresh pot of coffee, they ran new water back through old grounds. The hard boiled eggs were good though.