2/10 Terrible
Derrick
31 January 2025
Disliked: Staff & service, property conditions & facilities
An early morning fire set off the alarms so myself and the other guests got out of bed and left the hotel. Stood outside in freezing temps and NO ONE from the hotel ever came out to communicate what was going on. Eventually the fire department came so we knew it was not a false alarm. We obviously could not get back into our room to get our belongings and ended up being very late for an event we were attending. It was finally a guest that told us that the fire department was letting people back into the building. Zero communication from staff. I reached out to Hyatt corporate to see if they would refund or comp us. They offered 2000pts on their crappy rewards program (a nights stay can run up to 80,000 pts). They finally agreed to escalate my complaint and I was told I would hear back w/i 72 hrs... That was 5 days ago. Their handling of a potentially dangerous situation has been absolutely terrible.
Derrick
Stayed 1 night in Jan 2025