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"Lovely hotel, staff very exceptionally friendly, helpful and professional. Rooms and facilities excellent. Gardens are beautifully kept."

"We loved our stay at the Charm boutique hotel, the breakfasts were great and all the staff were friendly and helpful. The maids did a great job servicing the room. As we had already booked the best room with balcony as VIP guests we could not have an upgrade because we had booked the best room, so they left a bottle of prosecco in the room for us. My only gripe was the weather was lovely and to access our balcony we had to climb in and out of the window, as 68 year olds this was an issue, and the hotel could do with changing the bay windows with doors as they are in their sister hotel the Seascape. Apart from this I would thoroughly recommend this hotel. "

"When I arrived there was no-one at the desk but I pressed the bell then had to telephone and a very harrased looking guy came and dealt with me. He took my money and two receptionists arrived and another a girl with my change. The receptionist was very pleasant but I had to say 'I do not have a key yet' as the guy did not give me one. "

"Nice clean hotel with friendly staff, excellent location right next to the train station "

"Very comfy bed and pillows. Great night's sleep. Very strange toilet in the bathroom, when you flushed it water splashed out on the floor. To get here from Gatwick Airport, follow the signs from the train station to buses downstairs. Go to Bay 9, and you can catch the bus from there. Be aware it's 5 pounds each way, so this adds quite a bit to your hotel stay. The hotel could do with explaining how and where you get the bus from the airport as it's really confusing for tourists. I would stay again though, as it was an extremely comfortable room. "

"Great nights sleep and great price"

"Loved that it was in the airport "

"Great location! Good services!"

"Stayed one night and it was amazing. "