Check in was fine. Friendly. Pictures showed a working washer and dryer. Imperative when you don't have daily maid service for towels. I get her and a sign says, "wash machine not working." They absolutely knew at check in this was the case. They could've spike to me and said, "we have a problem..." With face to face interaction, the best way to come to a compromise. Instead I drive from Beach Bum to Avila, about 15 minutes to see the dryer. No calls this week. I called the answering service to see if towels could be sent, and no calls. No vacuums or dust pans in the home so sand (beach house) built up throughout the home. Very appalling customer service.