SO/ Auckland Reviews, Deals & Photos 2025

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Luxury hotel with 2 restaurants and a full-service spa

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Dates

March 2025

April 2025

Suite, 1 King Bed (Atelier. Club Signature Access) | Premium bedding, free minibar, in-room safe, desk

Suite, 1 King Bed (Atelier. Club Signature Access) | Executive lounge

Overview
Rooms
Location
Policies

Excellent

Popular amenities

Pool
Bar
Spa
Parking available
Breakfast available
Room service

AED 590 total

includes taxes & fees

1 Apr - 2 Apr

Room options

All rooms

1 bed

2 beds

Showing 5 of 5 rooms

Room, 1 King Bed (Collection)

Highlights

Air conditioning

Connecting rooms available

Free cribs/infant beds

Refrigerator

Free minibar items

Smart TV

Premium bedding

Separate bathtub and shower

City view
Sleeps 2
1 King Bed

Premium bedding, free minibar, in-room safe, desk

Loft Suite, Club Signature Access, 1 King Bed

Highlights

Balcony

Separate dining area

Separate sitting area

Air conditioning

Connecting rooms available

Club Lounge

Free cribs/infant beds

Refrigerator

38 sq m
Sleeps 3
1 King Bed

Studio, 1 King Bed

Highlights

Air conditioning

Connecting rooms available

Free cribs/infant beds

Refrigerator

Free minibar items

Smart TV

Premium bedding

Separate bathtub and shower

33 sq m
Sleeps 3
1 King Bed

Twin Room, 2 Twin Beds (Collection)

Highlights

Air conditioning

Connecting rooms available

Free cribs/infant beds

Refrigerator

Free minibar items

Smart TV

Premium bedding

Separate bathtub and shower

32 sq m
Sleeps 2
2 Twin Beds

Suite, 1 King Bed (Atelier. Club Signature Access)

Highlights

Balcony

Separate dining area

Separate sitting area

Air conditioning

Connecting rooms available

Club Lounge

Free cribs/infant beds

Refrigerator

44 sq m
Sleeps 3
1 King Bed

Similar properties

55-inch LED TV with digital channels, TV, pay movies

Pool
Hot Tub
Spa
Free WiFi

AED 426 total

includes taxes & fees

3 Apr - 4 Apr

About the neighborhood

Cnr. Customs East & Gore Street, Auckland, 1010

What's nearby

University of Auckland - 4 min walk
Auckland Ferry Terminal - 5 min walk
Princes Wharf - 7 min walk
Spark Arena - 11 min walk
Sky Tower - 12 min walk

Getting around

Auckland Britomart Station - 2 min walk
Gaunt Street Tram Stop - 16 min walk
Auckland Intl. Airport (AKL) - 28 min drive

Restaurants

‪Giapo - ‬1 min walk
‪King Made Noodles 金味德牛肉拉面 - ‬2 min walk
‪Burgerfuel - ‬2 min walk
‪Daily Bread — Britomart - ‬1 min walk
‪Ortolana - ‬2 min walk

About this property

SO/ Auckland

Luxury eco-certified hotel near University of Auckland

Located close to Auckland Ferry Terminal and Princes Wharf, SO/ Auckland provides a rooftop terrace, dry cleaning/laundry services, and 2 bars. Indulge in a hot stone massage at SO/ SPA, the onsite spa. At the two on-site restaurants, enjoy breakfast, lunch, dinner, kids' meals, and international cuisine. Yoga classes are offered at the 24-hour health club; the property also has a 24-hour business center and a sauna. Guests can connect to free in-room WiFi.

Additional perks include:

An indoor pool
Buffet breakfast (surcharge), valet parking (surcharge), and a roundtrip airport shuttle (surcharge)
An electric car charging station, babysitting (surcharge), and a porter/bellhop
A banquet hall, concierge services, and a 24-hour front desk

Room features

All 130 rooms have comforts such as 24-hour room service and premium bedding, in addition to thoughtful touches like laptop-friendly workspaces and air conditioning.

Other amenities include:

Highchairs, baby baths, and childcare services
Recycling, LED light bulbs, and eco-friendly cleaning products
Bathrooms with rainfall showers and separate tubs/showers
49-inch Smart TVs with streaming services and digital channels
Wardrobes/closets, refrigerators, and electric kettles

Awards and affiliations

Eco-Certified Property

This property participates in Qualmark Sustainable Tourism Business Award, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Chinese (Mandarin), English, Hindi

Property amenities

Internet

Available in all rooms: Free WiFi and wired Internet
Available in some public areas: Free WiFi

Parking and transportation

Covered valet parking on site (NZD 65 per night; includes in/out privileges)
Electric car charging station on site
24-hour roundtrip airport shuttle (surcharge)
Airport shuttle on request

Food and drink

Buffet breakfast available for a fee 6:00 AM–10:30 AM on weekdays and 6:30 AM–11:00 AM on weekends: NZD 49 per person
2 restaurants
2 bars/lounges
24-hour room service

Restaurants on site

Javalab
Harbour Society
Hi So
Mixo

Things to do

24-hour fitness center
Full-service spa
Indoor pool
Sauna
Yoga classes

Family friendly

Baby bath
Babysitting (surcharge)
Highchair
Indoor pool
In-room child care (surcharge)
Pool gate
Refrigerator
Snack bar/deli

Conveniences

Banquet hall
Elevator
Free newspapers in lobby
Front-desk safe

Guest services

24-hour front desk
Change of bedsheets (on request)
Change of towels (on request)
Concierge services
Daily housekeeping
Dry cleaning service
Luggage storage
Multilingual staff
Porter/bellhop
Tour/ticket assistance
Turndown service
Wedding services

Business services

24-hour business center
Conference space (5382 square feet)
Meeting rooms - 5

Outdoors

Rooftop terrace

Spa

4 treatment rooms
Couples treatment room(s)
Massage - deep-tissue
Massage - hot stone
Massage - prenatal
Massage - Swedish
Massage/treatment rooms
Sauna
Spa open daily
Steam room

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Elevator
Stair-free path to entrance
Wheelchair-accessible fitness center
Wheelchair-accessible path to elevator
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair accessible (may have limitations)

At least 80% lighting from LEDs
At least 80% of food locally-sourced
At least 80% organic food
Biodegradable coffee stirrers
Biodegradable drinking straws
Comprehensive recycling policy
Local artist showcase
Local culture & ecosystem education
Locally-owned & organized tours & activities
No plastic coffee stirrers
No plastic drinking straws
No plastic water bottles
Reusable cups only
Smoke-free property
Vegan dining options
Vegetarian dining options

Room amenities

Bedroom

Air conditioning (climate-controlled)
Bed sheets
Heating (climate-controlled)
Premium bedding

Bathroom

Bathrobes
Hair dryer
Private bathroom
Rainfall showerhead
Separate bathtub and shower
Towels

Entertainment

49-inch Smart TV
Digital channels
Streaming services

Food and drink

Coffee/tea maker
Electric kettle
Espresso maker
Free bottled water
Free minibar
Refrigerator

Bulk dispenser for toiletries
Connecting rooms available
Desk
Eco-friendly cleaning products provided
Energy-saving switches
Free newspapers
In-room massage
Iron/ironing board
Laptop-friendly workspace
LED light bulbs
Phone
Recycling
Safe
Slippers
Turndown service
Water-efficient showers only

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Early check-in subject to availability

Early check-in is available for a fee

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Contactless check-out available

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

The property charges 2.5 percent for credit card payments

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

12 children, up to the age of 1, can stay for free if using existing beds when occupying the parent or guardian's room

Rollaway/extra beds are available for NZD 100.0 per night

Property payment types

Important information

Optional extras

Fee for buffet breakfast: approximately NZD 49 per person
Airport shuttle fee: NZD 195 per vehicle (one-way)
Covered valet parking fee: NZD 65 per night (in/out privileges)
Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)
Rollaway bed fee: NZD 100.0 per night
Credit card charges are subject to a surcharge of 2.5 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards, and cash

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Cashless transactions are available

Long-term renters welcome

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation

Children under 12 years old are not allowed in the swimming pool, health club, or fitness facility without adult supervision

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

SO/ Auckland Hotel

SO/ Auckland Auckland

SO/ Auckland Hotel Auckland

Frequently asked questions

Does SO/ Auckland have a pool?

Yes, this property has an indoor pool.

Is SO/ Auckland pet-friendly?

No, pets are not allowed at this property.

How much is parking at SO/ Auckland?

Valet parking is available for NZD 65 per night.

What time is check-in at SO/ Auckland?

Check-in start time: 3:00 PM; Check-in end time: midnight. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at SO/ Auckland?

Check-out is at 11:00 AM. Late check-out is available for a fee (subject to availability).

Does SO/ Auckland provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of NZD 195 per vehicle applies.

Where is SO/ Auckland located?

This family-friendly Auckland hotel is located in the business district, within a 10-minute walk of University of Auckland, Auckland Ferry Terminal, and Princes Wharf. Spark Arena and Sky Tower are also within 15 minutes. Auckland Britomart Station is only a 2-minute walk and Gaunt Street Tram Stop is 16 minutes.

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