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Heritage Apartment

2.5 star property
Adults-only hotel with a health club connected to the convention center in Auckland

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December 2024

Photo gallery for Heritage Apartment

Indoor pool, outdoor pool
Laundry room
Terrace/patio
Studio Suite, 1 Queen Bed | Room amenity
Studio Suite, 1 Queen Bed | 1 bedroom, premium bedding, iron/ironing board, bed sheets

Reviews

6.2 out of 10

Popular amenities

  • Breakfast available
    Breakfast available
  • Gym
    Gym
  • Laundry
    Laundry
  • Bar
    Bar
  • Spa
    Spa
  • Pool
    Pool

Room options

View all photos for Studio Suite, 1 Queen Bed

Studio Suite, 1 Queen Bed | 1 bedroom, premium bedding, iron/ironing board, bed sheets

Studio Suite, 1 Queen Bed

Highlights

Air conditioning
Heating
LCD TV
Clothes dryer
Separate bedroom
Premium bedding
Hair dryer
Shower/tub combination
  • 31 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

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The Heritage Apartments by Urban Rest
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About the neighborhood

Map
35 Hobson Street, Auckland, 1010

What's nearby

  • Sky Tower - 3 min walk
  • SkyCity Casino - 3 min walk
  • Queen Street Shopping District - 5 min walk
  • Princes Wharf - 8 min walk
  • Auckland Ferry Terminal - 9 min walk

Getting around

  • Gaunt Street Tram Stop - 8 min walk
  • Auckland Britomart Station - 10 min walk
  • Auckland Intl. Airport (AKL) - 27 min drive

Restaurants

  • ‪Rydges Auckland - ‬2 min walk
  • ‪Denny's Family Restaurant - ‬1 min walk
  • ‪Andy's Burgers & Bar - ‬3 min walk
  • ‪The Glass Goose - ‬3 min walk
  • ‪Shakespeare Hotel - ‬3 min walk

About this property

Heritage Apartment

Hotel near Sky Tower
SkyCity Casino and Queen Street Shopping District are located near Heritage Apartment, which provides a rooftop terrace, a coffee shop/cafe, and dry cleaning/laundry services. For some rest and relaxation, visit the steam room. An outdoor entertainment area, a bar, and a health club are available to all guests.
You'll also enjoy the following perks during your stay:
  • An indoor pool and an outdoor pool
  • Buffet breakfast (surcharge), an outdoor tennis court, and a roundtrip airport shuttle (surcharge)
  • Luggage storage, an elevator, and smoke-free premises
  • Outdoor furniture and concierge services
Room features
All guestrooms at Heritage Apartment boast comforts such as premium bedding and air conditioning.
More amenities include:
  • Bathrooms with shower/tub combinations and free toiletries
  • 49-inch LCD TVs with cable channels
  • Heating and limited housekeeping

Languages

English

Property amenities

Parking and transportation

  • Free offsite parking; reservations required
  • 24-hour roundtrip airport shuttle (surcharge)

Food and drink

  • Buffet breakfast available for a fee daily 6:00 AM–10:30 AM: NZD 7-36 per person
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar

Things to do

  • Fitness center
  • Indoor pool
  • Outdoor pool
  • Outdoor tennis court
  • Spa services
  • Steam room

Conveniences

  • Elevator

Guest services

  • Concierge services
  • Dry cleaning service
  • Housekeeping (limited)
  • Laundry facilities
  • Luggage storage

Outdoors

  • Outdoor entertainment area
  • Outdoor furniture
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Heating
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/tub combination
  • Soap
  • Towels

Entertainment

  • 49-inch LCD TV
  • Cable channels

More

  • Dryer
  • Iron/ironing board

Policies

Check-in

Check-in start time: 1:30 PM; Check-in end time: midnight
Late check-in fee: NZD 30.00 for check-in between midnight and 2:00 AM
Minimum check-in age: 18

Check-out

Check-out before 11:30 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
There is no front desk at this property
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and key retrieval information; access will be through a private entrance
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 11:30 PM please contact the property in advance using the information on the booking confirmation

Access methods

Key retrieval, private entrance

Pets

Pets not allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Important information

Optional extras

  • Fee for buffet breakfast: approximately NZD 7 to 36 per person
  • Airport shuttle fee: NZD 60.00 per room (roundtrip)
  • Late check-in fee: NZD 30.00 for check-in between midnight and 2:00 AM

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

We should mention

Pool access available from 6 AM to 11 PM
Guests under 18 years old are not permitted at this adults-only property

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Heritage Apartment Aparthotel Auckland
Heritage Apartment Auckland
Heritage Apartment Hotel
Heritage Apartment Auckland
Heritage Apartment Hotel Auckland

Frequently asked questions

Does Heritage Apartment have a pool?

Yes, this property has an indoor pool and an outdoor pool. Pool access is from 6 AM–11 PM.

Is Heritage Apartment pet-friendly?

No, pets are not allowed at this property.

How much is parking at Heritage Apartment?

There is free parking nearby.

What time is check-in at Heritage Apartment?

Check-in start time: 1:30 PM; Check-in end time: midnight. Late check-in is available from midnight– 2:00 AM for a fee of NZD 30.00.

What time is check-out at Heritage Apartment?

Check-out is at 11:30 AM.

Does Heritage Apartment provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of NZD 60.00 per room applies.

Where is Heritage Apartment located?

Located in Auckland Central Business District, this hotel is within a 5-minute walk of Sky Tower and SkyCity Casino. Auckland Ferry Terminal and Queen Street Shopping District are also within 10 minutes. Gaunt Street Tram Stop is 8 minutes by foot and Daldy Street Tram Stop is 12 minutes.

Heritage Apartment Reviews

Reviews

6.2
Rating 10 - Excellent. 4 out of 26 reviews" "
Rating 8 - Good. 10 out of 26 reviews" "
Rating 6 - Okay. 4 out of 26 reviews" "
Rating 4 - Poor. 1 out of 26 reviews" "
Rating 2 - Terrible. 7 out of 26 reviews" "

7.6/10

Cleanliness

6.6/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

Reviews

4/10 Poor

Andrew

Liked: Cleanliness, property conditions & facilities, room comfort
Too much trouble
To hard to check in, no storage for luggage, room was OK would not do again
Stayed 1 night in Mar 2020

6/10 Okay

Ronald

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The initial instructions were vague with regard of how to access the apartment. No staff on hand. The staff at the Heritage Hotel were great in contacting the owner. The owner then advised that she had sent an email to us on THAT morning, when we were departing early to catch transport to the airport to fly out. Not good. Facilities of the room were satisfactory. No hand towel and no face washer.
Stayed 1 night in Feb 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Basic accommodation in a Hotel setting . Very clean and well presented ok for a one or two night stay
Stayed 1 night in Jan 2020

2/10 Terrible

Verified traveler

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The worst ever and will never again pick up keys from a coffee bar manager an desk not pleasant at all
Stayed 1 night in Dec 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love staying at the Heritage. It's an excellent location in Auckland CBD.
Stayed 1 night in Dec 2019

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
A nice studio room with a comfortable bed. Easy to find the room, good communication in regards to key pickup etc. I was disappointed as there was only one light switch that worked in the entire studio (not including the bedside lamp), meaning that there was no light in the bathroom in order to have a shower. Because of this, I had to have the door open from the room in order to let light into the bathroom. Otherwise everything was ok, however I am fairly disappointed with the amount paid for a mildly satisfactory room. A little basic cutlery and the option of herbal tea would be a nice idea, as having english breakfast tea and coffee sachet options with no ability for guests to store milk safely for their hot drinks does not make a lot of sense to me. Thank you Thank you
Stayed 2 nights in Jun 2019

2/10 Terrible

Verified traveler

Stayed 1 night in Apr 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We liked the room but didnt have light in the onsuite so that was disappointing when i had only one mirror to apply my makeup which was in the onsuite, we had breakfast tnis morning which was very nice, so apart from no light to be able to shower and makeup the overall stay was very nice
Stayed 1 night in Mar 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Had to chase up owner of the apartment for our key although she said she had sent email to advise where to collect key. I had not received email so took some sorting out dragging our suitcases up and down the street. Room was very nice apart from curtains need a wash.
Stayed 1 night in Mar 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The receptionist knew nothing about us and after being shown our confirmation advised us that the keys should be collected from a coffee bar 200 yards away. When we got to the room it was a reasonable size but very dated. There was no safe, no mirror or waste paper basket except in the bath room. On the third day, the room keys would not function and we were told that the main room hirer could not come to the hotel for 2 hours as she was teaching. We complained to the hotel and eventually gained access to our room. There was no room service at att. It was by no way an apartment - just a scruffy room in quite a nice hotel.
Stayed 3 nights in Feb 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was as described. Good location. Good pool. Easy communication. I did think it was part of the hotel but must have been privately owned and therefore no cleaning service or 24 hr check in.
Stayed 2 nights in Feb 2019

8/10 Good

damien, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Good apartment and good hotel facilities
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked an apartment not the hotel - and the reception team was extremely unhelpful - not even acknowledging a question which they obviously knew the answer to... fortunately the apartment owner and one of the shop concessions were great and solved the problem of where a set of lockers were situated - actually in the shop. That aside room was nice and the rooftop pool was just what the doctor ordered for a relaxing afternoon - then just $6 for an Uber into the viaduct for birthday celebrations. Would definitely stay again in the apartments - but snooty staff spoil the hotel feel - so puts the hotel below many others that I have and will stay in in future... but that’s not their problem it’s the shareholders that lose out 🤔
Stayed 1 night in Dec 2018

2/10 Terrible

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
Location was perfect, communication and services as requested were poorly detailed
Stayed 1 night in Dec 2018

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
The car parking system is not user friendly at all and was very frustrating....
Stayed 1 night in Dec 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Centrally located, lovely room
Room was centrally located (5 min walk from sky bus stop), really easy check-in / check-out, clean room with all the facilities you needed. I didn’t eat in the hotel but there was a restaurant for evening meals and breakfast (for an extra charge)
Stayed 1 night in Nov 2018

2/10 Terrible

Howard

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid!
This was a very unsatisfactory stay. The “apartment” (No 331) consisted of a fairly small, spartan bedroom and an en-suite bathroom. There were no self-catering facilities apart from kettle, toaster and minimal crockery/cutlery. The furniture was a mish-mash of inappropriate and fairly useless pieces. The space in the small wardrobe was almost entirely taken up with a refrigerator and spare bedding so there was no hanging space for clothes. The was no drawer storage whatsoever. The Heritage Apartments are co-located with the Heritage Hotel but there is NO connection between the two organisations. The “apartments” are privately owned and rented out by individual owners so there is no common standard of accommodation or facilities provided. We received no communication from the owner about arrangements for key collection and only discovered by accident that keys are “often” left with the franchise shop in the hotel. If you arrive when the shop is closed then you have nowhere to stay. We had no means of contacting the owner when we discovered there was no plug for the bath. Because of the inconsistency of accommodation on offer and lack of accountability of individual owners, I believe this accommodation should not be promoted on Hotels.com
Stayed 3 nights in Nov 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for families
Comfortable and clean basic accommodation suited our family. Short walk to train station, easy to get to Disney and town. Lots of shops and restaurants close by. Breakfast was a bonus.
Stayed 1 night in Oct 2018

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beware and stay well clear
This is a PRIVATELY owned room inside the Heritage hotel. A very misleading listing. It is neither the Heritage nor an apartment. It is a small dark dingy poorly decorated room that looks out at a wall. Not worth the money, even if you werw aware what you were actually booking. You will be asked to clean the room and any complaints will not be well received, and you will never get your money back.
Stayed 1 night in Aug 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Great location. Perfect for a short stay. Simple but comfortable. Great amenities in the building
Stayed 1 night in Aug 2018

2/10 Terrible

Mark, Wellington

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bizarre experience
I have stayed at the very good Heritage Hotel on business over 80 times over the years. This week I booked two nights at the privately owned apartments for the first time. Despite rooms being available for two nights sequentially I was still required to change rooms. There was a mix up about which room to stay at first so as requested I moved my bags the next morning to the new room before going to work. That day the cleaners threw out my food/wine/shoe polish etc bag (items you mop up when moving rooms) claiming it was rubbish despite the room having not been touched, so why? Because of the room mix up I was required to go back to the original room! It smelt, and I found a half eaten pizza in the microwave. Not mine! I took a photo and texted it to the apartment manager. Because of an easily avoidable room mix up, I suffered no less than 23 texts from the apartment manager who when I called to say none of them made any sense, or were apologetic, and that she appeared to be the problem, I then received a barrage of texts from her accusing me of being a 'liar', (twice, yes, in writing) about the pizza, and the room mix up, and threatening to contact the Hotel manager to have me banned from staying there. I have wasted enough time on these people but they are a brand nightmare for the excellent Hotel should you think they are the same outfit. Choose carefully.
Stayed 1 night in Aug 2018

8/10 Good

Manuela, New Zealand

Liked: Staff & service, property conditions & facilities, room comfort
Nice and cosy
Would be nice to have towels provided for two people. Hard to dry yourself with a stamp sized cloth
Stayed 1 night in Jun 2018

8/10 Good

Jocelyne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2019

8/10 Good

jose carlos

En general estuvo correcta mi estancia La situcion es muy buena , céntrico
Stayed 1 night in Nov 2018