10/10 Excellent
Odile
Traveled with family
21 January 2025
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best Customer Service from Front Office Filipino Lady Aileen, Housekeeping Fijian Indian Lady Sharon & Indian Man Kuldeep. These 3 Staff Members are the reason why we will come back with my 3 Family Members to the Hotel again!
We are were in Auckland for 4 days & each day our 2 Rooms were serviced. My Brother & Mum had Room 123 (1 single & 1 King) their room was perfect. My Sister & I 1st had Room 135 on 1st day. We already found bathroom door was broken off the hinge, both lamps on side of beds & large stains on them & extra doona in cupboard had a large stain on it as well. We reported this to Reception & tock photos. 2nd day we couldn't get into the room & the Reception Team broke open the door & gave us keys to another Room 139. They apologized & we absolutely loved our new room!
The convenient location of just minutes away from the International Airport in Mangere close to all our Families & had it's 24 Hour Reception at affordable prices, thats all you need. I paid $875 for 2 Rooms for 4 days for 4 People. We will see you again next time we are in Auckland, NZ!
Odile
Stayed 4 nights in Jan 2025