2/10 Terrible
Teresa
30 December 2024
Disliked: Cleanliness, amenities, property conditions & facilities
I liked that the property had some secretly with the use of your key to get up on any floor. The bad part of this property is that I did get hot water until my 3rd day they. I called down on my 2 day there and told them I didn't have any hot water, that was in the morning around 9am they ask if I would be leaving for the day, I said yes that way you guys have a lot of time to get the hot water working. I came back 8 hrs. later still no hot water. I called to the front desk and told them I still didn't have hot water. The front desk said they would send someone right away up tp my room. I waited 1 hr. had to call the front desk again, and she (the front desk) ask Oh he is not there yet, I said no still waited another 30min. had to call again, and was told he was checking up on another water problem. I told the front desk why am I waiting for 1.5 hrs. while it was a new call on the other water problem, they had to much hot water. Finally after 2.5 hrs the mantinancguy gets there and ask If I had turned on the sink and the tub at the same time I said yes I have, but also told him no one should have to do that if there was no problem. The lady from the front desk came up and offered me the room across from me, but I checked that for hot was and there was just luck warm water. I told them that this is not good and that I should get my money back for the last 2 days. Being that on the 3rd day I finally had hot water. Under the contract of a room in a hotel the room has to have hot
Teresa
Stayed 3 nights in Dec 2024