2/10 Terrible
Lauren
Traveled with partner
20 December 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
As someone who rarely complains the ratings and reviews about this property are completely inaccurate. The property is on an island where you need to take a boat to get to. The boat is very limited and it is difficult to get onto and off of the island. There are small carts to transport you around the property called “tok tok” they are very scary up and down the hills of the property. They are a safety issue people, they are frightening to ride and unfortunately they’re the only way to navigate the property. I’ve heard several people scream while riding on it. There is limited food available, they have only one small restaurant with very high prices. The food is not worth its price value. The worst part about it was I got sick, and had a headache and fever. We asked the front desk if they had any medication to purchase, they told me they would order it from the pharmacy and would be there in 15 minutes. After 10 phone calls and 5 hours later I finally received the medication. We were expecting better service from the staff at this property. This was a subpar experience, and I wouldn’t recommend this property. They’re overpriced and unprofessional.
Lauren
Stayed 2 nights in Nov 2024