Let me preface by saying we rented this home for 15 nights for a sizable fee. Home is beautiful, but not as nice as listing. The main floor living area is spacious and well decorated. The second floor has a beautiful master suite and a 2nd bedroom, which is okay. The other 3 bedrooms are in the basement with window wells. Good home to house a large group.
Location is good and bad. Good: on the edge of Aspen city and next to bus stop. Bad: Right on major highway and bridge into city, so lots of traffic day and night. Views would be perfect without highway there.
When we arrived, the home was not cleaned properly, especially for a 15 night stay in Covid times, where you would expect a deep cleaning. There were human hairs on the beds and in bathrooms, and animal hair everywhere else (must have had a pet there recently). The manager was good about sending the housekeepers back to tidy things up a bit, but not completely. While the housekeepers were apologetic, they were also a bit upset that we were so particular about our cleaning expectations. For the entire stay, I had to pick globs of animal hairs off of my socks. The main sliding door in the living room was damaged, with exposed wood, making it unable to open properly. We let property manager know the second day when we discovered, both to repair it and make sure we weren't held responsible. The door was never repaired during our stay.
On our second day, our door bell rang, and another group of people were looking to check in. After a lot of confusion and the other group saying we were in the wrong home, it was determined that the home had been double booked. The people refused to leave until the property manager would commit to straightening things out. About an hour later, the door bell rang again with the Aspen police trying to figure out the situation. The other group had called the police saying we were essentially squatters and trying to evict us. After showing the police our VRBO confirmation and finally getting the property manager on the phone to explain, the police left us alone.
The rest of our stay was pretty uneventful. Never heard from the property manager again, despite the issues. Would have thought they would have followed up or sent something (an apology note or a basket).