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"The place was well kept and had nice decorations. Lobby staff was pleasant and professional. Dinner staff was also good with great food selection. The breakfast staff were not as efficient as the evening. They were slow in there service- can’t keep up with dirty dishes, not giving water to customers, having customers wait until they cleared the table, the coffee urn was slow running so people were getting impatient, etc. Our room had black spots around the sink and tub. The WiFi was very...

"Whenever we visit the Philippines, we stay at Camp John Hay. We feel safe here. I like the fact that they have Drivers’ Quarters. They do need to provide face, hand towels and a box of kleenex. Their staff are courteous. "

"It was beautiful hotel. A lot of people couldn’t help but take pictures. I’ve stayed in many hotels and it is top 10 in terms of atmosphere. The staff was very thoughtful and accommodating. The food was excellent. It has a rooftop terrace with views of the city. "

"The hotel, location and amenities excellent. However staffs have poor customer service. Not friendly and not welcoming."

"property was close to many stores and restaurants"

"I like the free breakfast. I don't like the condition of the room and furniture's. The wooden bed post is damaged by termites and the linens and towels are too old. Management/owner should invest on getting new beds, towels and linens and fix the door locks for the rooms and emergency exit doors."

"Our first time to stay in this hotel and our expectations were not met. Hotel was quiet despite the season, safe and tranquil. Customer service was average. Checking in was slow but efficient, checking out was a hassle (took 30 minutes to do so at 5:30am). Imagine entering your hotel room with a random person’s phone charging by the bathroom (finding out later that it’s the room cleaner’s, no apologies given). They even forgot to provide us free drinking water which they tried to charge us upon...

"property conveniently located within walking distance to SM and Burnham park. Amazing staff."